Course Listings

We publicise a range of courses of interest to the local care sector. Please browse or use the search facility below.

If you are running a course you would like publicised, or have spare spaces on some training you are holding, please submit it using the tab on the left.

January 2019

Arrow

16th Jan

Prevent

This workshop is to raise awareness of Prevent (WRAP). The workshop will enable you to recognise when a person or child may be being targeted and groomed for radicalisation by people who support extremist ideologies and to know how to refer them for supportive intervention. Prevent is an important element of our safeguarding responsibilities. The workshop is delivered by a Home Office approved trainer.

This training is mandatory for all frontline staff in contact with adults and children at risk of harm

This training will enable you to:

  • Understand how people can be influenced or radicalised
  • Be aware of vulnerability factors which may indicate a person is being targeted and groomed for radicalisation
  • Know how to share concerns about people vulnerable to radicalisation and how to refer for supportive intervention

 

Start

10:00am
16th Jan

End

11:30am
16th Jan

Venue

South Lynn Community Centre,
10 St Michaels Road,
King's Lynn,
Norfolk,
PE30 5HE

Booking Details

Provider Name
HR Learning and Development

Contact Name
Michelle Tuttle

Email
Click To Email Course

Telephone
01603 222909


23rd Jan

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
23rd Jan

End

5:00pm
23rd Jan

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road ,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


24th Jan

Developing Safeguarding Practice (used to be called 'Refresher')

A half day session to enable participants to discuss and develop their safeguarding knowledge and skills in a supportive learning environment. Participants should have previously attended the Safeguarding Awareness course. Learning outcomes:

By the end of this session participants should:

  • Understand the updated knowledge about safeguarding legislation and guidance.
  • Have discussed the Making Safeguarding Personal agenda and know what it means for their practice.
  • Have developed skills and knowledge in safeguarding practice.
  • Have worked with a case study from referral to conclusion of the safeguarding process and understand their role.
  • For more information and to check available spaces visit the St Thomsas Training website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk.

£25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers.

If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

1:30pm
24th Jan

End

4:30pm

Venue

Trowse,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


24th Jan

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage

Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

1:30pm
24th Jan

End

5:00pm
24th Jan

Venue

The Costessey Centre,
Longwater Lane,
Costessey,
Norfolk,
NR8 5AH

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


24th Jan

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:15am
24th Jan

End

12:30pm

Venue

Trowse,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


25th Jan

Effective Supervision within the Care Sector

This course has been developed to support learners to become familiar with the skills and knowledge required to carry out effective supervisions, and gain an understanding of the roles and responsibilities of supervisory management. This course also helps to understand how supervisors can support staff teams to meet organisational aims and objectives.

Course content includes:
* Understanding the purpose and scope of supervision
* Legislation
* Policies & procedures
* Principles of supervision
* Supervision contract or agreement
* Performance indicators & measuring success
* Performance management cycle
* Managing change
* Professional boundaries
* Managing conflict
* Power relationships
* Constructive feedback
* Management theories and models of supervision.


Price Information

price is per person

Start

9:30am
25th Jan

End

4:30pm
25th Jan

Venue

The Nest,
Holt Road,
Norwich,
Norfolk,
NR10 3AQ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


29th Jan

First Aid at Work

This 3 day first aid at work course will qualify individuals as First Aiders and content will include:

  • What is first aid?
  • Roles & Responsibilities of first aiders
  • Legislation
  • First Aid Kits
  • DRSABCD
  • Recovery position
  • Seizures
  • CPR
  • AED ( Automated External Defibrillator)
  • Choking
  • Shock
  • External bleeding
  • Cuts & grazes
  • Burns & Scalds
  • Splinters
  • Fractures & dislocations
  • Sprains & strains
  • Head injuries
  •  Spinal injuries
  • Chest injuries
  • Burns
  • Eye injuries
  • Poisoning
  • Anaphylaxis
  • Major illness
  • Accident reporting

 


Price Information

cost is per person

Start

9:00am
29th Jan

End

4:00pm
31st Jan

Venue

The Nest,
Holt Road,
Norwich,
Norfolk,
NR10 3AQ

Cost

£150

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


30th Jan

Safe Administration of Medication

This course is ideal for anybody who administers medication. Course content will include:

* Law, policies, guidance & best practice
* Roles & responsibilities
* Common groups of medication
* Levels of support
* Assessed needs
* Safe storage, handling and disposal of medication
* Record keeping & MAR charts
* Administration
* Possible problems including side effects
* Reporting mistakes & competence


Price Information

cost is per delegate

Start

9:30am
30th Jan

End

3:00pm
30th Jan

Venue

The Therapy Centre,
5 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Cost

£65

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


February 2019

Arrow

5th Feb

Experiential Dementia Training - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Book early as spaces are limited.

Designed to be booked as a two-day workshop alongside Day 2: Dementia - Distressed Behaviour / Communication but can be booked individually if required.

 


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book before 31st December and reserve 4 places for the price of 3.

Start

9:00am
5th Feb

End

4:00pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


5th Feb

Safeguarding of Vulnerable Adults and Children

This safeguarding course will give an overview of safeguarding and ensure that delegates are aware of the possible signs of abuse and know the actions they should take.

Content includes:
* Definition of abuse
* Care Act 2014
* Guidance in regards to children & adults
* Types of abuse
* Signs & Symptoms of abuse
* Factors that make abuse more likely
* Radicalisation
* Grooming
* FGM
* Human trafficking
* Creating a positive culture
* Alerting & referring
* Relevant organisations to refer on to
* Processes to follow
* Whistleblowing


Price Information

cost is per delegate

Start

9:30am
5th Feb

End

1:00pm
5th Feb

Venue

The Therapy Centre,
5 Hurricane Way ,
Norwich,
Norfolk,
NR6 6EZ

Cost

£45

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


6th Feb

Developing Safeguarding Practice (used to be called 'Refresher')

A half day session to enable participants to discuss and develop their safeguarding knowledge and skills in a supportive learning environment. Participants should have previously attended the Safeguarding Awareness course. Learning outcomes:

By the end of this session participants should:

  • Understand the updated knowledge about safeguarding legislation and guidance.
  • Have discussed the Making Safeguarding Personal agenda and know what it means for their practice.
  • Have developed skills and knowledge in safeguarding practice.
  • Have worked with a case study from referral to conclusion of the safeguarding process and understand their role.
  • For more information and to check available spaces visit the St Thomsas Training website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk.

£25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers.

If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
6th Feb

End

12:30pm

Venue

Trowse,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


6th Feb

Experiential Dementia Training - Day 2: Dementia – Distressed Behaviour/Communication

Dementia – Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.


Price Information

Price: £57 per day or attend both days for a reduced price of £100.

Start

9:00am
6th Feb

End

4:00pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


6th Feb

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

1:30pm
6th Feb

End

4:30pm

Venue

Trowse,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


7th Feb

Prevent

This workshop is to raise awareness of Prevent (WRAP). The workshop will enable you to recognise when a person or child may be being targeted and groomed for radicalisation by people who support extremist ideologies and to know how to refer them for supportive intervention. Prevent is an important element of our safeguarding responsibilities. The workshop is delivered by a Home Office approved trainer.

This training is mandatory for all frontline staff in contact with children and adults at risk of harm.

This training will enable you to:

  • •Understand how people can be influenced or radicalised
  • Be aware of vulnerability factors which may indicate a person is being targeted and groomed for radicalisation
  • Know how to share concerns about people vulnerable to radicalisation and how to refer for supportive intervention

 

Start

10:00am
7th Feb

End

11:30am
7th Feb

Venue

County Hall Sewell Room,
Martineau Lane,
Norwich,
Norfolk,
NR1 2SQ

Booking Details

Provider Name
HR Learning and Development

Contact Name
Michelle Tuttle

Email
Click To Email Course

Telephone
01603 222909


7th Feb

Prevent

This workshop is to raise awareness of Prevent (WRAP). The workshop will enable you to recognise when a person or child may be being targeted and groomed for radicalisation by people who support extremist ideologies and to know how to refer them for supportive intervention. Prevent is an important element of our safeguarding responsibilities. The workshop is delivered by a Home Office approved trainer.
This training is mandatory for all frontline staff in contact with children and adults at risk of harm
This training will enable you to:
• Understand how people can be influenced or radicalised
• Be aware of vulnerability factors which may indicate a person is being targeted and groomed for radicalisation
• Know how to share concerns about people vulnerable to radicalisation and how to refer for supportive intervention

Start

1:30pm
7th Feb

End

3:00pm
7th Feb

Venue

County Hall Sewell Room,
Martineau Lane,
Norwich,
Norfolk,
NR1 2SQ

Booking Details

Provider Name
HR Learning and Development

Contact Name
Michelle Tuttle

Email
Click To Email Course

Telephone
01603 222909


11th Feb

Basic HR and Legislation for Care Managers and Seniors

This course is ideal for any Managers or those who are responsible for others within their workplace, who would like to build upon their knowledge of HR & Legislation in order to have confidence in dealing with matters that may arise lawfully. This course is not designed to go through all that there is to know around these subjects, but to make them understandable and applicable to the care sector.

Content will include:
* Recruitment including advertising, questions at interview, application forms, DBS checks and references
* Contract requirements & staff handbooks
* Making changes to contracts of employment
* Notice periods & employee rights
* Different retention strategies
* Absence from work (Sickness, holiday, maternity / paternity)
* Medical conditions & reasonable adjustments
* Discrimination and how to ensure that your organisation is not discriminating
* Training
* PPE & Equipment
* Substance misuse
* Social media
* Working time directives & breaks
* Accidents at work and corporate manslaughter
* Disciplinary processes
* Dismissal including unfair, wrongful & constructive
* External organisations.


Price Information

Cost is per person.

Start

9:30am
11th Feb

End

4:30pm
11th Feb

Venue

The Nest, ,
Holt Road, ,
Norwich ,
Norfolk,
NR103AQ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


12th Feb

Signalong Phase 1 Course

Signalong is a key word sign-supported communication system based on British sign language which is used to help adults and children with impaired communication to understand and express their needs, choices and desires.

The Signalong Phase 1 Foundation course is a 15-hour accredited course and suitable for those supporting Signalong users. Learners will learn how to apply signing in their own environment with an emphasis on the practical application of signing. This covers all vocabulary in the Signalong Phase 1 manual (at least 360 signs).


Price Information

£85.00 course fee plus an additional £19.00 for a Phase 1 manual.

Start

6:00pm
12th Feb

End

9:00pm
12th Mar

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£85

Booking Details

Provider Name
The Hamlet

Contact Name
Tanya Hubbard

Email
Click To Email Course

Telephone
01603765405


13th Feb

HABC Emergency First Aid at Work

This 1 day Emergency First Aid at Work course is relevant to anybody wanting to learn life saving skills.

Course content will include:

  • What is first aid?
  • Roles & responsibilities of a First Aider
  • Legislation
  • First Aid kits
  • Consent
  • Dealing with an unresponsive breathing casualty
  • Recovery position
  • Secondary survey
  • Dealing with an unresponsive non breathing casualty
  • CPR
  • AED (Automated External Defibrillator)
  • DRSABCD
  • Choking
  • Bleeding
  • Head injuries
  • Nose bleeds
  • Sprains, strains & fractures
  • Seizures
  • Diabetic emergency
  • Stroke
  • Heart attack & angina
  • Accident recording

 


Price Information

cost is per delegate

Start

9:00am
13th Feb

End

4:00pm
13th Feb

Venue

The Nest,
Holt Road,
Norwich,
Norfolk,
NR10 3AQ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


13th Feb

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage


Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.
 


Price Information

Each course costs £56 per person

Start

9:30am
13th Feb

End

1:00pm
13th Feb

Venue

Yours Business Networks,
18 Tuesday Market Place,
King's Lynn,
Norfolk,
PE30 1JW

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


22nd Feb

Safe Administration of Medication

This course is ideal for anybody who administers medication. Course content will include:

* Law, policies, guidance & best practice
* Roles & responsibilities
* Common groups of medication
* Levels of support
* Assessed needs
* Safe storage, handling and disposal of medication
* Record keeping & MAR charts
* Administration
* Possible problems including side effects
* Reporting mistakes & competence


Price Information

cost is per delegate

Start

9:30am
22nd Feb

End

3:00pm
22nd Feb

Venue

The Therapy Centre,
5 Hurricane Way ,
Norwich,
Norfolk,
NR66EZ

Cost

£65

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


28th Feb

Fire Marshall / Safety (including live fire)

This course is relevant for anybody wanting to learn more about fire safety, or wanting to complete the training to become a dedicated Fire Marshall.

The course is a 4 hour session and will include putting out a live fire. Course content includes:

* Introduction to fire
* Legislation
* The chemistry of fire
* Classes of fire
* Fire detection
* Raising the alarm
* Fire suppression systems
* Fire extinguishers
* Fire Signage
* Fire drills
* The role & responsibilities of a Fire Warden / Marshall
* Personal emergency evacuation plans
* Dealing with the fire service
* Practical use of extinguishers


Price Information

cost is per person

Start

9:30am
28th Feb

End

1:00pm
28th Feb

Venue

The Nest, Holt Road,
Norwich,
Norfolk,
NR10 3AQ

Cost

£55

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


28th Feb

Providing Effective Supervision - Dereham

This well received ½ day course gives an understanding and knowledge of the important elements of supervision.   It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes:

  • Understand the importance, purpose and principles of supervision.
  • Understand the process, content and preparation for a structured supervision session.
  • Create a comfortable forum for issues and concerns and for performance management.
  • Develop skills in constructive feedback and coaching.
  • Explore reflective conversation.
  • Understand diversity and culture within supervision.

Know about:

  • The supervision agreement
  • Responsibilities for action
  • Dealing with performance issues
  • Identifying learning/development needs
  • The link between supervision and appraisal

Who is it for?

Managers/professionals who supervise staff and need to undertake 1-1 meetings with their supervisees. 


Price Information

£25 plus VAT per delegate

Start

9:30am
28th Feb

End

1:00pm

Venue

Norfolk Room, Breckland District Council,,
Elizabeth House, Walpole Loke, ,
Dereham,
NR19 1EE

Booking Details

Provider Name
Norfolk County Council/Change Consultancy

Contact Name
Chris Brennan

Email
Click To Email Course

Telephone
01603 222396


March 2019

Arrow

5th Mar

Developing Safeguarding Practice (used to be called 'Refresher')

A half day session to enable participants to discuss and develop their safeguarding knowledge and skills in a supportive learning environment. Participants should have previously attended the Safeguarding Awareness course. Learning outcomes:

By the end of this session participants should:

  • Understand the updated knowledge about safeguarding legislation and guidance.
  • Have discussed the Making Safeguarding Personal agenda and know what it means for their practice.
  • Have developed skills and knowledge in safeguarding practice.
  • Have worked with a case study from referral to conclusion of the safeguarding process and understand their role.
  • For more information and to check available spaces visit the St Thomsas Training website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk.

£25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers.

If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

1:30pm
5th Mar

End

4:30pm

Venue

Trowse,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


5th Mar

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
5th Mar

End

12:30pm

Venue

Trowse,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


6th Mar

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
6th Mar

End

5:00pm
6th Mar

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road ,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


7th Mar

Adult Mental Health First Aid (MHE Accredited)

This course is ideal for anybody wanting to learn more about mental health, managing their own stress and also supporting others who are struggling with their mental health. This is a full 2 day course which is accredited by Mental Health England.

Content includes:

*Why mental health first aid
*The Mental Health First Aid Action Plan
* What is mental health
* The impact of mental health issues
* Stigma & Discrimination
* What is depression
* Symptoms of depression
* Risk Factors
* Depression in the workplace
* Suicide figures
* Alcohol, drugs & mental health
* First Aid for Suicidal Crisis
* Non-judgemental Listening Skills
* First Aid for depression
* Treatment & resources for depression
* Self-care
* What is an anxiety disorder?
* First aid for anxiety disorders
* Crisis first aid after a traumatic event
* Alcohol, drugs & anxiety disorders
* Treatment & resources for anxiety
* Cognitive distortions & CBT
* Personality disorders
* Eating disorders
* Self-harm
* What is psychosis
* Risk factors for psychosis
* Alcohol, Drugs & Psychosis
* Schizophrenia
* Bipolar disorder
* Warning signs for developing psychosis
* Crisis first aid for acute psychosis
* Treatment & resources for psychosis
* Recovery & building resources
* Action planning using MHFA


Price Information

Cost is per person

Start

9:30am
7th Mar

End

4:30pm
8th Mar

Venue

The Nest, Holt Road,
Norwich,
Norfolk,
NR10 3AQ

Cost

£170

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508447311


8th Mar

Diabetic Foot Screening

The care workforce are in a fantastic position to inspect and implement (or assist with) everyday footcare for people living with diabetes, as well as potentially spot foot problems which can then be promptly dealt with. If appropriately trained, they can also carry out a diabetic foot assessment for people unable to attend an annual diabetic review at their surgery.

The Diabetic Foot Screening workshop is for all practitioners, from carers to trained professionals, who are involved in assessing the feet of people with diabetes. Using NICE guidance as a framework the workshop aims to equip the learner with the knowledge and skills to competently examine and assess the diabetic foot for potential and actual problems; the person performing the assessment is not required to make a clinical judgement. It covers:

  • The definition of a foot ulcer
  • When foot screening should be performed
  • Who can undertake a diabetic foot assessment
  • The factors contributing to someone developing a foot ulcer
  • The method and steps to take when assessing the diabetic foot
  • Local and national diabetic foot risk algorithms
  • How to apply the correct risk score
  • Suitable footwear for people with diabetes
  • The causes of neuropathy and peripheral vascular disease (PVD)
  • Practical demonstration on how to test for neuropathy and PVD
  • The Ipswich Touch Test
  • The process of referral for the person with diabetes at each level of risk


 


Price Information

The cost is per person and includes a delegate pack, certificate and a copy of the post workshop Evaluation Report.
Full payment must be made in advance (by BACS or cheque).
Complimentary refreshments are provided and free parking is available.

Start

1:30pm
8th Mar

End

4:30pm
8th Mar

Venue

Beccles House,
1 Common Lane North,
Beccles,
Suffolk,
NR34 9BN

Cost

£50

Booking Details

Provider Name
DUET diabetes Ltd

Contact Name
Lynne Reedman

Email
Click To Email Course

Telephone
01799 584178


12th Mar

Prevent

This workshop is to raise awareness of Prevent (WRAP). The workshop will enable you to recognise when a person or child may be being targeted and groomed for radicalisation by people who support extremist ideologies and to know how to refer them for supportive intervention. Prevent is an important element of our safeguarding responsibilities. The workshop is delivered by a Home Office approved trainer.
This training is mandatory for all frontline staff in contact with children and adults at risk of harm
This training will enable you to:
• Understand how people can be influenced or radicalised
• Be aware of vulnerability factors which may indicate a person is being targeted and groomed for radicalisation
• Know how to share concerns about people vulnerable to radicalisation and how to refer for supportive intervention

Start

10:00am
12th Mar

End

11:30am
12th Mar

Venue

Great Yarmouth Library,
Tolhouse Street,
Great Yarmouth,
Norfolk,
NR20 2SH

Booking Details

Provider Name
HR Learning and Development

Contact Name
Michelle Tuttle

Email
Click To Email Course

Telephone
01603 222909


12th Mar

Prevent

This workshop is to raise awareness of Prevent (WRAP). The workshop will enable you to recognise when a person or child may be being targeted and groomed for radicalisation by people who support extremist ideologies and to know how to refer them for supportive intervention. Prevent is an important element of our safeguarding responsibilities. The workshop is delivered by a Home Office approved trainer.

This training is mandatory for all frontline staff in contact with children and adults at risk of harm.

This training will enable you to:

  • Understand how people can be influenced or radicalised
  • Be aware of vulnerability factors which may indicate a person is being targeted and groomed for radicalisation
  • Know how to share concerns about people vulnerable to radicalisation and how to refer for supportive intervention

 

Start

1:30pm
12th Mar

End

3:00pm
12th Mar

Venue

Great Yarmouth Library,
Tolhouse Street,
Great Yarmouth,
Norfolk,
NR20 2SH

Booking Details

Provider Name
HR Learning and Development

Contact Name
Michelle Tuttle

Email
Click To Email Course

Telephone
01603 222909


12th Mar

Safeguarding Knowhow for Provider Managers

A two-day session to enable managers in the private and independent sector to fulfil their safeguarding responsibilities effectively and work with their partners in the statutory sector to achieve, wherever possible, the outcomes service users wish to achieve for themselves. Learning outcomes:

By the end of this session participants should:

  • Understand their role in safeguarding adults. 
  • Have updated their knowledge of safeguarding legislation, guidance and local procedures. 
  • Have refreshed their knowledge and understanding of the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.
  • Know how to share and gather information in order to contribute to a safeguarding enquiry. 
  • Know how to communicate with a service user to enable them to express the outcomes they wish to achieve to keep themselves safe.
  • Know how to make a safeguarding referral and how to contribute to the safeguarding process.
  • Know how to contribute to and comply with a safeguarding plan.
  • Understand the rules that govern information sharing, consent and confidentiality. 
  • Know how to deal with allegations against staff and when to refer to the SADDs team. 
  • Understand the safer recruitment agenda, when DBS checks are required and how to ask questions about motivation to work with vulnerable adults.
  • Know how to deal with complaints from family members.

 


Price Information

£100.00 including VAT per person for employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
12th Mar

End

4:30pm
13th Mar

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£100

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


13th Mar

Experiential Dementia Training - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Book early as spaces are limited.

Designed to be booked as a two-day workshop alongside Day 2: Dementia - Distressed Behaviour / Communication but can be booked individually if required.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book before 31st December and reserve 4 places for the price of 3.

Start

9:00am
13th Mar

End

4:00pm
13th Mar

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


15th Mar

Experiential Dementia Training - Day 2: Dementia – Distressed Behaviour/Communication

Dementia – Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.

 


Price Information

Price: £57 per day or attend both days for a reduced price of £100.

Start

9:00am
15th Mar

End

4:00pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


20th Mar

Basic HR and Legislation for Care Managers and Seniors

This course is ideal for any Managers or those who are responsible for others within their workplace, who would like to build upon their knowledge of HR & Legislation in order to have confidence in dealing with matters that may arise lawfully. This course is not designed to go through all that there is to know around these subjects, but to make them understandable and applicable to the care sector.

Content will include:
* Recruitment including advertising, questions at interview, application forms, DBS checks and references
* Contract requirements & staff handbooks
* Making changes to contracts of employment
* Notice periods & employee rights
* Different retention strategies
* Absence from work (Sickness, holiday, maternity / paternity)
* Medical conditions & reasonable adjustments
* Discrimination and how to ensure that your organisation is not discriminating
* Training
* PPE & Equipment
* Substance misuse
* Social media
* Working time directives & breaks
* Accidents at work and corporate manslaughter
* Disciplinary processes
* Dismissal including unfair, wrongful & constructive
* External organisations.


Price Information

Cost is per person

Start

9:30am
20th Mar

End

4:30pm
20th Mar

Venue

The Nest,,
Holt Road,,
Norwich,
Norfolk,
NR10 3AQ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


22nd Mar

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage

Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

1:30pm
22nd Mar

End

5:00pm
22nd Mar

Venue

The Costessey Centre,
Longwater Lane,
Costessey,
Norfolk,
NR8 5AH

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


27th Mar

Developing Safeguarding Practice (used to be called 'Refresher')

A half day session to enable participants to discuss and develop their safeguarding knowledge and skills in a supportive learning environment. Participants should have previously attended the Safeguarding Awareness course. Learning outcomes:

By the end of this session participants should:

  • Understand the updated knowledge about safeguarding legislation and guidance.
  • Have discussed the Making Safeguarding Personal agenda and know what it means for their practice.
  • Have developed skills and knowledge in safeguarding practice.
  • Have worked with a case study from referral to conclusion of the safeguarding process and understand their role.
  • For more information and to check available spaces visit the St Thomsas Training website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk.

£25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers.

If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
27th Mar

End

12:30pm

Venue

Trowse,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


27th Mar

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

1:30pm
27th Mar

End

4:30pm

Venue

Trowse,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


29th Mar

Effective Supervision within the Care Sector

This course has been developed to support learners to become familiar with the skills and knowledge required to carry out effective supervisions, and gain an understanding of the roles and responsibilities of supervisory management. This course also helps to understand how supervisors can support staff teams to meet organisational aims and objectives.

Course content includes:
* Understanding the purpose and scope of supervision
* Legislation
* Policies & procedures
* Principles of supervision
* Supervision contract or agreement
* Performance indicators & measuring success
* Performance management cycle
* Managing change
* Professional boundaries
* Managing conflict
* Power relationships
* Constructive feedback
* Management theories and models of supervision.


Price Information

cost is per delegate

Start

9:30am
29th Mar

End

4:30pm
29th Mar

Venue

The Nest,
Holt Road,
Norwich,
Norfolk,
NR10 3AQ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508447311


April 2019

Arrow

4th Apr

Basic HR and Legislation for Care Managers and Seniors

This course is ideal for any Managers or those who are responsible for others within their workplace, who would like to build upon their knowledge of HR & Legislation in order to have confidence in dealing with matters that may arise lawfully. This course is not designed to go through all that there is to know around these subjects, but to make them understandable and applicable to the care sector.

Content will include:
* Recruitment including advertising, questions at interview, application forms, DBS checks and references
* Contract requirements & staff handbooks
* Making changes to contracts of employment
* Notice periods & employee rights
* Different retention strategies
* Absence from work (Sickness, holiday, maternity / paternity)
* Medical conditions & reasonable adjustments
* Discrimination and how to ensure that your organisation is not discriminating
* Training
* PPE & Equipment
* Substance misuse
* Social media
* Working time directives & breaks
* Accidents at work and corporate manslaughter
* Disciplinary processes
* Dismissal including unfair, wrongful & constructive
* External organisations.


Price Information

cost is per person

Start

9:30am
4th Apr

End

4:30pm
4th Apr

Venue

The Nest,
Holt Road,
Norwich,
Norfolk,
NR10 3AQ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


4th Apr

Blood Glucose Monitoring and Glucometer Training, with competency assessment

The Blood Glucose Monitoring & Glucometer Training (with competency assessment) workshop is relevant senior carers and healthcare assistants who have attended a Diabetes Awareness workshop (or equivalent) within the last 12 months. It lasts 3 hours (with a refreshments break). It covers:

  • What a glucometer is and what it measures
  • When blood glucose monitoring is necessary
  • How to maintain a glucometer and the test strips used
  • How to do a blood glucose test
  • What to do if the blood sugar level is outside the documented range
  • What to do in the event of a needle stick injury

The workshop includes the theory, a demonstration and then all the learners will have “hands on” time with the devices. The educator will observe the practical session in order to confirm competency of each learner.

Learners are requested to arrive 15 minutes before the workshop is due to start.

 


Price Information

The cost is per person and includes a delegate pack, certificate of attendance and a copy of the post workshop Evaluation Report. Full payment must be made in advance (by BACS or cheque).

Complimentary refreshments are provided and free parking is available.

Start

2:00pm
4th Apr

End

5:00pm
4th Apr

Venue

Christ Church Moreton Hall,
Lawson Place,
Bury St Edmunds,
Suffolk,
IP32 7EW

Cost

£40

Booking Details

Provider Name
DUET diabetes Ltd

Contact Name
Lynne Reedman

Email
Click To Email Course

Telephone
01799 584178


4th Apr

Diabetes Awareness Training followed by optional Blood Glucose Monitoring and Glucometer Training

The Diabetes Awareness Training workshop is relevant for carers/staff at all levels (including dining room staff and activity leaders for example) and lasts approximately 4 hours (with a refreshments break). It covers:

  • What diabetes is and the different types of diabetes
  • The signs and symptoms of diabetes
  • Monitoring – what checks are done to ensure that diabetes is well controlled
  • The long term effects (complications) of diabetes
  • How diabetes is treated
  • Management of high and low blood sugars
  • Sick day care
  • - Dietary management of diabetes
  • - Footcare

DUET diabetes provides interactive diabetes education and training to staff at all levels in the care sector, and all our workshops are delivered by an experienced Diabetes Specialist Nurse. Our workshops are for up to 12 attendees in order to maintain an interactive learning environment.


Price Information

The cost is per person and includes a delegate pack, certificate of attendance and a copy of the post workshop Evaluation Report.
Full payment must be made in advance (by BACS or cheque).
Complimentary refreshments are provided and free parking is available.

Start

9:30am
4th Apr

End

1:30pm
4th Apr

Venue

Christ Church Moreton Hall,
Lawson Place,
Bury St Edmunds,
Suffolk,
IP32 7EW

Cost

£50

Booking Details

Provider Name
DUET diabetes Ltd

Contact Name
Lynne Reedman

Email
Click To Email Course

Telephone
01799 584178


16th Apr

Experiential Dementia Training - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Book early as spaces are limited.

Designed to be booked as a two-day workshop alongside Day 2: Dementia - Distressed Behaviour / Communication but can be booked individually if required.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book before 31st December and reserve 4 places for the price of 3.

Start

9:00am
16th Apr

End

4:00pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


17th Apr

Experiential Dementia Training - Day 2: Dementia – Distressed Behaviour/Communication

Dementia – Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.


Price Information

Price: £57 per day or attend both days for a reduced price of £100.

Start

9:00am
17th Apr

End

4:00pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


26th Apr

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage


Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

1:30pm
26th Apr

End

5:00pm
26th Apr

Venue

The Costessey Centre,
Longwater Lane,
Costessey,
Norfolk,
NR8 5AH

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


May 2019

Arrow

1st May

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
1st May

End

5:00pm
1st May

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road ,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


15th May

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage

Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

9:30am
15th May

End

1:00pm
15th May

Venue

Yours Business Networks,
18 Tuesday Market Place,
King's Lynn,
Norfolk,
PE30 1JW

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


June 2019

Arrow

6th Jun

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage

Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

1:30pm
6th Jun

End

5:00pm
6th Jun

Venue

The Costessey Centre,
Longwater Lane,
Costessey,
Norfolk,
NR8 5AH

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


26th Jun

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
26th Jun

End

5:00pm
26th Jun

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road ,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


July 2019

Arrow

12th Jul

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage

Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

1:30pm
12th Jul

End

5:00pm
12th Jul

Venue

The Costessey Centre,
Longwater Lane,
Costessey,
Norfolk,
NR8 5AH

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


September 2019

Arrow

18th Sep

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
18th Sep

End

5:00pm
18th Sep

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


November 2019

Arrow

6th Nov

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
6th Nov

End

5:00pm
6th Nov

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


Noroflk Care Awards Skills for Care Accolades DFN Matrix