Course Listings

We publicise a range of courses of interest to the local care sector. Please browse or use the search facility below.

If you are running a course you would like publicised, or have spare spaces on some training you are holding, please submit it using the tab on the left.

May 2010

Arrow

16th May

Medicines Management

Offering a well-defined programme to raise awareness of accountability and responsibility regarding medicines and to encourage safe practice and promote correct procedures:

- Correct storage, safe ordering, receipt and disposal
- “The 10 Rights”
- Defining the terms side effects, cautions, adverse reactions and contra-indications and the importance of monitoring and reporting
- Discussing safe administration of ear drops, eye drops, inhalers, ointments and creams.

The course includes practical exercises/group work and Assessment of Learning


Price Information

£45 +vat

Start

9:00am
16th May

End

1:00pm
16th May

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


April 2019

Arrow

23rd Apr

Social Carer Two Day Induction

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
23rd Apr

End

4:30pm
24th Apr

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


25th Apr

Awareness of ADHD

This course is intended for all staff working with individuals with ADHD or associated difficulties. By the end of the course, delegates will have obtained a good understanding of the causes, diagnosis and support needs of individuals with ADHD.


Price Information

£45 per person or £85 to attend the AM and PM session - 3 for 2 offer available (cheapest place free)

All costs include refreshments, certificates and resources

Start

9:00am
25th Apr

End

12:45pm
25th Apr

Venue

Ketteringham Hall,
Church Road, Ketteringham,
Wymondham,
Norfolk ,
NR18 9RS

Cost

£45

Booking Details

Provider Name
Disability Training and Compliancy Services

Contact Name
Hannah Brookes

Email
Click To Email Course

Telephone
07725995351


25th Apr

Epilepsy and Seizure Management

To provide awareness of epilepsy and seizures and the knowledge, skills and confidence required in relation to person-centred epilepsy management, including:
- The different types and classifications of seizures, potential causes and common trigger factors of epilepsy and seizures
-Status epilepticus – how to recognise and respond appropriately, following care plans and guidelines
-First aid for convulsive and non-convulsive seizures: VNS, & Buccal Midazolam –practical using training models (administration of rectal Diazepam can also be included if required).


Price Information

£49 +vat per person

Start

9:30am
25th Apr

End

1:00pm
25th Apr

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


25th Apr

Recognising and Responding to Distressed (Challenging) Behaviour

By the end of the course, delegates will have obtained a good understanding of the potential causes and support needs of those who present with distressed behaviour


Price Information

£45 per person or £85 to attend the AM and PM session - 3 for 2 offer available (cheapest place free)

All costs include refreshments, certificates and resources

Start

1:15pm
25th Apr

End

5:00pm
25th Apr

Venue

Ketteringham Hall,
Church Road, Ketteringham,
Wymondham,
Norfolk ,
NR18 9RS

Cost

£45

Booking Details

Provider Name
Disability Training and Compliancy Services

Contact Name
Hannah Brookes

Email
Click To Email Course

Telephone
07725995351


26th Apr

Future Tech Roadshow

Part of the East of England System Transformation Organisational Development Programme. Led by Eastern Academic Health Science Network and funded by Health Education East of England and the East of England Leadership Academy, these training opportunities have been co-designed with your Sustainability Transformation Partnership to support you in your learning and development. These are for managers and aspiring leaders with a particular interest in the programme areas. (see flyer for full programme details)

Future Tech Roadshow

Aimed at anyone with an interest in understanding the innovation and future tech landscape working within health and care organisations which operate in Norfolk and Waveney.

An interactive roadshow event hosted by Eastern AHSN to bring together the STP workforce with academics, industry experts and regional business leaders to explore how disruptive tech innovations might transform the way we deliver health and care.

The session aims to:

  • Spread a broad-base of tech knowledge to fuel innovation
  • Support STPs to understand and leverage technology
  • Expose STP delivery groups to the rapidly changing technological landscape and establishing a virtual network to continue to learn
  • Bbuild upon the regional tech assets and facilitate cross sector learning
  • Support the translation of learning and insights from the world's best organisations

 

 

Start

10:00am
26th Apr

End

3:00pm

Venue

Earlham Institute,
Norwich Research Park,
NR4 7UZ

Booking Details

Provider Name
EAHSN

Contact Name
-

Email
Click To Email Course

Telephone
-


26th Apr

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage


Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

1:30pm
26th Apr

End

5:00pm
26th Apr

Venue

The Costessey Centre,
Longwater Lane,
Costessey,
Norfolk,
NR8 5AH

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


26th Apr

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Full Day Course

Start

9:30am
26th Apr

End

4:30pm
26th Apr

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


29th Apr

First Aid

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our First Aid Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands First Aid Training gives staff an introduction to emergencies and first aid.

Attendees will learn what to do in emergency situations as those few minutes after calling the emergency services are vital in saving a person’s life.

Topics covered include:
• The aims of first aid
• How to promote recovery
• Priorities of treatment
• Emergency Action Plan
• Recovery position
• Cardio Pulmonary Resuscitation
• Effects of heat and cold
• Bleeding and burns
• Broken bones and shock
• Stroke
• Heart attack
• Diabetes

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

1:30pm
29th Apr

End

4:30pm
29th Apr

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£65

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


29th Apr

Mental Capacity Act Training

Mental Capacity Act Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our MCA Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands Mental Capacity Act Training gives staff an understanding of how to deal with many mental health issues.

Attendees will be given the knowledge of how to recognise when they may need to make decisions and how to do this, on the behalf of a person who may not be able to do so themselves. For example, what to eat, what to wear, when to take medication and using equipment when they are being moved.

Topics covered include:
• Mental Capacity Act 2005
• The Deprivation of Liberties Safeguards 2009.
• Advanced Decisions.
• Independent Mental Capacity Advocacy service.
• Court of Protection

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
29th Apr

End

12:30pm
29th Apr

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


30th Apr

Medication Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Medication Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands are involved in the Norfolk Medication Working Party and our training reflects Norfolk County Council’s policy. This training equips staff with the knowledge and skills to confidently support Service Users with their medication on a daily basis.

Attendees will gain an understanding of the level of support required to keep the person as independent as possible and have a general knowledge of the effect some medications may have on the Service User.

Topics covered include:
• Legislation
• Confidentiality
• Types of medication
• Storage
• Routes of Medication
• Side Effect / Reactions
• Hygiene
• Reporting and Recording
• MAR Charts / Sheets
• Eye / Ear Drops
• Competency of administration

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a 3 1/2 hour course.


Price Information

Per Person

Start

9:00am
30th Apr

End

12:30pm
30th Apr

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£65

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


30th Apr

Safeguarding Adults / Children Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our SOVA / C Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands Safeguarding Adults / Children Training gives staff understanding of the background of safeguarding adults and children and defines adult and child abuse.

Attendees will learn how to recognise some signs of abuse and what to do in cases of suspected abuse.

Topics covered include:
• Legislation, policy documents and schemes
• Who is at risk?
• The six safeguarding principles
• Types of abuse
• Disclosure
• Adult and Child abuse statistics

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

1:30pm
30th Apr

End

4:30pm
30th Apr

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


30th Apr

Safeguarding Knowhow for Provider Managers

St Thomas Training is the official provider of training in Safeguarding Adults and Mental Capacity Act for Norfolk County Council and the Norfolk Safeguarding Adults Board.

A two-day session to enable managers in the voluntary, private and independent sector to fulfil their safeguarding responsibilities effectively and work with their partners in the statutory sector to achieve, wherever possible, the outcomes service users wish to achieve for themselves.

TARGET GROUP

Managers and senior staff in independent, private and voluntary organisations. Delegates must have previously completed as a minimum safeguarding adults awareness training and Mental Capacity Act training to level one as a minimum.

LEARNING OUTCOMES:

BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

  • Understand their role as a manager/ senior staff member responsible for safeguarding adults
  • Have updated their knowledge of safeguarding legislation, guidance and local procedures in particular the nature of domestic abuse and the new offence of coercive control
  • Have refreshed their knowledge and understanding of the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards
  • Know how to share and gather information in order to contribute to a safeguarding enquiry
  • Have developed skills to communicate with a service user to enable them to express the outcomes they wish to achieve to keep themselves safe
  • Know how to make a safeguarding referral and how to contribute to the safeguarding process
  • Know how to contribute to and comply with a safeguarding plan
  • Understand the rules that govern information sharing, consent and confidentiality
  • Know how to deal with allegations against staff and when to refer to the MASH
  • Be able to apply and implement the safer recruitment agenda in your organisation; understand when DBS checks are required and how to ask questions about motivation to work with vulnerable adults
  • Know how to manage complaints from family members and how to ensure that the complaints process does not detract from any safeguarding concerns

Tue 30th Apr & Wed 1st May 2019 - 9.30am start each day


Price Information

£100.00 including VAT per person for employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
30th Apr

End

4:30pm
1st May

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£100

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


May 2019

Arrow

1st May

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
1st May

End

5:00pm
1st May

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road ,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


2nd May

Awareness of Autistic Spectrum Disorder

By the end of the course, delegates will have obtained a good understanding of:
- Definitions of conditions on the spectrum
- Causes and diagnosis
- Supporting families
- Treatment and support for individuals on the autistic spectrum


Price Information

£45 per person or £85 to attend the AM and PM session - 3 for 2 offer available (cheapest place free)

All costs include refreshments, certificates and resources

Start

9:00am
2nd May

End

12:45pm
2nd May

Venue

Ketteringham Hall,
Church Road, Ketteringham,
Wymondham,
Norfolk ,
NR18 9RS

Cost

£45

Booking Details

Provider Name
Disability Training and Compliancy Services

Contact Name
Hannah Brookes

Email
Click To Email Course

Telephone
07725995351


2nd May

Diabetic Foot Train the Trainer Session (Dereham)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

2:30pm
2nd May

End

4:30pm

Venue

Eckling Grange Care Home,
Norwich Road,
Dereham,
NR20 3BB

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


2nd May

Diabetic Foot Train the Trainer Session (Dereham)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

12:00pm
2nd May

End

2:00pm

Venue

Eckling Grange Care Home,
Norwich Road,
Dereham,
NR20 3BB

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


2nd May

Diabetic Foot Train the Trainer Session (Dereham)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

9:30am
2nd May

End

11:30am

Venue

Eckling Grange Care Home,
Norwich Road,
Dereham,
NR20 3BB

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


2nd May

Effective Communication Workshop

This course is suitable for all staff working with individuals who have communication difficulties .

By the end of the course, delegate will have obtained a good understanding of how to recognise and respond to individual's through positive and effective communication.


Price Information

£45 per person or £85 to attend the AM and PM session - 3 for 2 offer available (cheapest place free)

All costs include refreshments, certificates and resources

Start

1:15pm
2nd May

End

5:00pm
2nd May

Venue

Ketteringham Hall,
Church Road, Ketteringham,
Wymondham,
Norfolk ,
NR18 9RS

Cost

£45

Booking Details

Provider Name
Disability Training and Compliancy Services

Contact Name
Hannah Brookes

Email
Click To Email Course

Telephone
07725995351


2nd May

Learning Lessons from Safeguarding Adults Reviews

**** SORRY FULLY BOOKED***


PLEASE NOTE - THE CONTENT OF THIS SESSION CHANGES COMPLETELY FROM YEAR TO YEAR, TO REFLECT NEW CASES AND DIFFERENT PRIORITIES. THE NEW YEAR STARTS ON 1ST APRIL. THE CONTENT OF THE SESSIONS FROM 1ST APRIL 2019 - 31ST MARCH 2020 WILL BE COMPLETELY DIFFERENT TO WHAT WAS COVERED BETWEEN 1ST APRIL 2018 AND 31ST MARCH 2019.

AIM

A one-day session to enable practitioners, in supportive, non blaming environment, to understand the key themes emerging from Safeguarding Adults Reviews. Delegates will also reflect on what the learning means for their practice with service users and their communication and joint working with staff for our partner agencies.

Safeguarding Adults Reviews are conducted when a service user has died or experienced serious harm and there are concerns about how agencies have worked together to safeguard the person. Often in these cases staff have worked diligently and with great care and concern for the service use but with the benefit of hindsight an SAR can shine a light on how staff may have been caught up in complex inter agency or family dynamics which made it difficult to accurately assess the risks to the service user or hear the service user's voice.

The course will consider our Norfolk SARs and learning emerging nationally throughout the year.

TARGET GROUP

Assistant practitioners, social workers, practice consultants, team managers, and optional for Heads of Service/Heads of Operations and Assistant Directors. Also other experienced staff in health & social care organisations throughout the county of Norfolk.

LEARNING OUTCOMES: BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

  • understand the themes emerging from SARs and what it means for developing individual practice
  • have analysed a section of an anonymised SAR with a view to considering the multi agency context and the risks to the service user
  • understand the concept of static and dynamic risks and the protective / mitigating factors within a person’s life and how to balance them
  • have clarified best practice in information sharing and the multi agency dynamics which can operate to as a barrier to gathering information
  • know how to use supervision effectively to share and analyse risk
  • understand the inter relationship between the MCA and safeguarding work and how the assumption of capacity and the concept of ‘Lifestyle choice’ can detract from understanding the risk of harm
  • know how the ‘Rule of Optimism’ can operate when there are serious risks to service users and understand how to recognise this

HOW TO BOOK ON ONE OF THESE SESSIONS

Employees of organisations other than Norfolk County Council within the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post. 


Price Information

Free to Norfolk County Council employees. £50.00 per person for employees of other organisations within the county of Norfolk and if you book 3 places at the same time then 1 of those places is free.

Start

9:30am
2nd May

End

4:30pm

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


3rd May

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
3rd May

End

12:30pm
3rd May

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


3rd May

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
3rd May

End

12:30pm
3rd May

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


7th May

Advanced Medicines Management and Audit

Suitable for all Managers, senior staff or Nurses: providing a well-defined programme which will support, encourage and underpin ‘safe practice’ ; Also to refresh and discuss the key points in the care, control & administration of medicines and provide clear guidance re. correct documentation and safe record keeping, including care plans, risk assessments, audits etc.


Price Information

£89 +vat per person

Start

9:30am
7th May

End

4:30pm
19th Jan

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


7th May

Social Carer Two Day Induction

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
7th May

End

4:30pm
8th May

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


8th May

End of life care for people with dementia

This is a workshop for people working in health and social care who wish to enhance their knowledge about supporting people with dementia who may be in the last year of life. It is facilitated by Lesley-Ann Knox, Care Home Facilitator with NCH&C and Emma Krzyz, Admiral Nurse Lead.

Tea and coffee are provided throughout the day, however you will need to bring a packed lunch.


Price Information

The cost is per person. An invoice will be sent by the NCH&C finance department.

Start

9:30am
8th May

End

4:00pm
8th May

Venue

Rowan Centre, Priscilla Bacon Lodge, Colman Hospital,
Unthank Road,
Norwich,
Norfolk,
NR2 2PJ

Cost

£30

Booking Details

Provider Name
Norfolk Community Health and Care NHS Trust

Contact Name
Lesley-Ann Knox

Email
Click To Email Course

Telephone
01362 655227


10th May

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Full Day Course

Start

9:30am
10th May

End

4:30pm
10th May

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


13th May

Care Skills and Professional Practice ('The Role of the Care/Support Worker')

Mapped to the CQC Inspection Framework and Key Lines of Enquiry and core mandatory training requirements PLUS supporting the Care Certificate Induction Standards 1-9 & 14:
A comprehensive day suitable for new staff (or those returning) to the care or support worker role or staff refreshing their training; including:
-Duty of Care
-Communication
-Confidentiality
-Dignity
-Equality & Diversity
-Fluids and Nutrition
-Person-Centred Care and Care Planning
-Professional boundaries
-Recording & Reporting (incl GDPR)
-Awareness of mental health, dementia and learning disability


Price Information

£90 +vat per person

Start

9:00am
13th May

End

5:00pm
13th May

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


13th May

Diabetic Foot Train the Trainer Session (King's Lynn)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

2:30pm
13th May

End

4:30pm

Venue

Vancouver Room, St James Clinic,
Extons Road,
King's Lynn,
PE30 5NU

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


13th May

Diabetic Foot Train the Trainer Session (King's Lynn)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

free

Start

12:00pm
13th May

End

2:00pm

Venue

Vancouver Room, St James Clinic,
Extons Road,
King's Lynn,
PE30 5NU

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


13th May

Diabetic Foot Train the Trainer Session (King's Lynn)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

9:30am
13th May

End

11:30am

Venue

Vancouver Room, St James Clinic,
Extons Road,
King's Lynn,
PE30 5NU

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


13th May

First Aid

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our First Aid Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands First Aid Training gives staff an introduction to emergencies and first aid.

Attendees will learn what to do in emergency situations as those few minutes after calling the emergency services are vital in saving a person’s life.

Topics covered include:
• The aims of first aid
• How to promote recovery
• Priorities of treatment
• Emergency Action Plan
• Recovery position
• Cardio Pulmonary Resuscitation
• Effects of heat and cold
• Bleeding and burns
• Broken bones and shock
• Stroke
• Heart attack
• Diabetes

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

1:30pm
13th May

End

4:30pm
13th May

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£65

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


13th May

Mental Capacity Act Training

Mental Capacity Act Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our MCA Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands Mental Capacity Act Training gives staff an understanding of how to deal with many mental health issues.

Attendees will be given the knowledge of how to recognise when they may need to make decisions and how to do this, on the behalf of a person who may not be able to do so themselves. For example, what to eat, what to wear, when to take medication and using equipment when they are being moved.

Topics covered include:
• Mental Capacity Act 2005
• The Deprivation of Liberties Safeguards 2009.
• Advanced Decisions.
• Independent Mental Capacity Advocacy service.
• Court of Protection

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
13th May

End

12:30pm
13th May

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


14th May

Health and Safety, Food Safety, Infection Control and Fire Safety

A comprehensive half-day session, mapped to the Care Certificate Standards (13 & 15) and also providing the mandatory training/updates as required by CQC. Incorporating:
-Hazards, employer/employee responsibilities & workplace regulations, reporting (RIDDOR etc)
-The importance of food safety & hygiene in the preparation and handling of food, to ensure that all food handlers control risk.
-Causes/spread of infections; correct handwashing procedures, PPE, safe disposal of clinical waste; dealing with spillages & laundries
-Basic Fire Safety Awareness and principles of safe evacuation.


Price Information

£45 + vat per person

Start

1:00pm
14th May

End

5:00pm
14th May

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


14th May

Medication Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Medication Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands are involved in the Norfolk Medication Working Party and our training reflects Norfolk County Council’s policy. This training equips staff with the knowledge and skills to confidently support Service Users with their medication on a daily basis.

Attendees will gain an understanding of the level of support required to keep the person as independent as possible and have a general knowledge of the effect some medications may have on the Service User.

Topics covered include:
• Legislation
• Confidentiality
• Types of medication
• Storage
• Routes of Medication
• Side Effect / Reactions
• Hygiene
• Reporting and Recording
• MAR Charts / Sheets
• Eye / Ear Drops
• Competency of administration

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a 3 1/2 hour course.


Price Information

Per Person

Start

1:15pm
14th May

End

4:45pm
14th May

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£65

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


14th May

Safeguarding Adults

Mapped to Care Certificate Standards and the mandatory training (level 2) & updates required by the care sector: to help all staff and volunteers to understand and recognise abuse and to know what to do when concerns arise; to enable participants to understand that safeguarding is everyone’s responsibility.

-To be able to identify ‘adults at risk’.
- To learn the types of abuse and be able to recognise signs and indicators of abuse
- To gain awareness of The Care Act & Mental Capacity Act
- To understand the importance of creating a safe and supportive environment at work
- To understand the importance of preservation of evidence/securing a crime scene
- Professional accountabilities - reporting, raising concerns and disclosures
- To gain awareness of the role of the Disclosure and Barring Service
- To understand the referral process regarding Safeguarding Adults in Norfolk and the NSAB
- Safeguarding Children level 1 – content mapped to The Care Certificate standard 11.


Price Information

£45 +vat per person

Start

9:00am
14th May

End

12:30pm
14th May

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


14th May

Safeguarding Adults / Children Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our SOVA / C Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands Safeguarding Adults / Children Training gives staff understanding of the background of safeguarding adults and children and defines adult and child abuse.

Attendees will learn how to recognise some signs of abuse and what to do in cases of suspected abuse.

Topics covered include:
• Legislation, policy documents and schemes
• Who is at risk?
• The six safeguarding principles
• Types of abuse
• Disclosure
• Adult and Child abuse statistics

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
14th May

End

12:30pm
14th May

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


15th May

Diabetic Foot Train the Trainer Session (Norwich)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

2:00pm
15th May

End

4:00pm

Venue

Ivy Court Care Home,
Ivy Road,
Norwich,
NR5 8BF

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


15th May

First Aid and Basic Life Support

Mapped to Induction Standard 12 PLUS the mandatory training/annual updates required by CQC.

Contents include CPR (chest compressions) & rescue breaths, recovery position, administering first aid for choking, bleeding, shock, burns & scalds, minor injuries and seizures;
Use of Resuscitation manikins and choking vest for the practical elements of the training plus demonstration of AED (Defibrillator)


Price Information

£45 +vat per person

Start

1:30pm
15th May

End

5:00pm
15th May

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


15th May

Moving and Handling and Falls Prevention

Covering the requirements of Standard 13 and providing the mandatory training/annual updates required by CQC.

-To include legislation, risk assessment, back care, principles of safe moving & assisting - to include transfers and use of a hoist.

-Considering individual risk factors of Falls and how we can significantly reduce the risk of falling for clients whilst still promoting choice and independence.
 


Price Information

£45 +vat per person

Start

9:00am
15th May

End

1:00pm
15th May

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


16th May

Palliative Care Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Palliative Care training programme helps staff to understand the basic principles of palliative and end of life care and to be able to focus on how to recognise a person’s needs so that each visit can be tailored to individual.

Staff are given an awareness of the range of support services available, how to appreciate the impact of pain and symptom management for people with a life limiting illness and those around them.

Attendees will learn how to support people with grief / loss and their bereavement and the boundaries of the carer / limitations of what we can do.

Topics covered include:
• End of Life / Palliative Care
• The Multi Disciplinary Team
• Supporting Spiritual and Cultural needs
• Supportive Care
• Advance Decision & Care Planning
• Communication
• Understanding Pain
• Pain management & control
• Stages of grief

This is interactive training held over two, 2 ½ hour sessions, attendees are given training manuals to take away and a certificate of attendance issued.


Price Information

Per person

Start

2:00pm
16th May

End

4:30pm
23rd May

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£85

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


17th May

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
17th May

End

12:30pm
17th May

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


17th May

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
17th May

End

12:30pm
17th May

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


17th May

Medicines Management in Care Homes

PLEASE NOTE CHANGE OF DATE TO WHAT WAS ORIGINALLY ADVERTISED.

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage

Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

9:30am
17th May

End

1:00pm
17th May

Venue

Yours Business Networks,
18 Tuesday Market Place,
King's Lynn,
Norfolk,
PE30 1JW

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


20th May

Verification of Expected Adult Death

This course is suitable for all Registered Nurses in Nursing Homes/community settings who are required to take on this extended role:

-Aiming to provide the knowledge, skills, qualities and competencies necessary to correctly verify expected adult death; to be able to list the accepted clinical signs of death and correct procedures for care after death and identify the necessary documentation to be completed before, during and after.


Price Information

POA

Start

9:30am
20th May

End

1:30pm
20th May

Venue

Training and Assessment in Healthcare Ltd,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


21st May

Diabetic Foot Train the Trainer Session (Stalham)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

2:00pm
21st May

End

4:00pm

Venue

Sydney House Care Home,
Brumstead Road,
Stalham,
NR12 9BJ

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


23rd May

Diabetes Update for Registered Nurses

The Diabetes Update for Registered Nurses workshop is relevant for trained nurses who provide care for adults with diabetes. It is designed to increase knowledge and confidence by giving the learner a greater understanding of diabetes. The improved skills acquired will enable the practitioner to provide safe and appropriate advice and care to people with living with diabetes in line with current NICE guidance; with the ultimate aim being to make a positive difference to people living with diabetes and their quality of life.

As with all workshops run by DUET diabetes, this workshop will be delivered by an experienced Diabetes Specialist Nurse (who also works within the NHS) and provides a discussion based facilitated learning environment. ‘Hands on’ time with devices, interactive activities and ‘hypothetical scenario’ discussions are included. Useful for revalidation purposes too!

It lasts approximately 5.5 hours (with a refreshments break) and covers:
• TREND Diabetes Competency Framework
• nine care processes as defined by NICE
• signs and symptoms of diabetes
• causes of diabetes
• complications of diabetes and how to prevent them
• oral and injectable therapies and injectable devices (including hands on time with a range
of injectable devices)
• legal requirements for the use of safety needles
• signs and symptoms of hypoglycaemia (hypo) and how to manage a hypo
• causes of hyperglycaemia and how to treat high blood sugars
• the diabetic foot
• management of the person with diabetes during inter-current illness
• Diabetic Ketoacidosis (DKA) and Hyperosmolar Hyperglycaemic State (HHS) – definition,
signs & symptoms and how to prevent
• current advice around managing insulin use in end of life care

Please be aware that competency of injection technique is not assessed


Price Information

The cost is per person and includes a delegate pack, certificate of attendance and a copy of the post workshop Evaluation Report.
Full payment must be made in advance (by BACS or cheque).
Complimentary refreshments are provided and parking is available nearby - for a map and details please visit our website or see attached map.

Start

9:30am
23rd May

End

3:00pm
23rd May

Venue

Room 2, Beccles House, 1 Common Lane North,
Beccles,
NR34 9BN

Cost

£58

Booking Details

Provider Name
DUET diabetes Ltd

Contact Name
Lynne Reedman

Email
Click To Email Course

Telephone
01799 584178


28th May

Social Carer Two Day Induction

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
28th May

End

4:30pm
29th May

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


29th May

Train the Trainer Safeguarding Awareness - Dereham

The aim of the session is to train staff to deliver safeguarding awareness training to staff and volunteers in their own organisation. Participants will be provided with a set of training materials that they can use back in the workplace including: handouts, exercises, quizzes, case studies, PowerPoint presentations and a link to a safeguarding awareness film. The pack contents cover all the materials for a half day or full day awareness session and a ninety-minute update session.

Learning outcomes:

  • Describe what is meant by abuse and neglect and be able to recognise the indicators of abuse
  • Describe your organisation’s procedures for safeguarding adults and your role within them
  • Recognise your duty of care to adults at risk
  • Describe how to promote the adult at risk’s choice and control and understand the Making Safeguarding Personal agenda
  • Identify the principles of the Mental Capacity Act (2005) and understand that adults with capacity can make decisions which may seem unwise
  • Describe what is meant by consent and the rules of information sharing
  • Identify how to ensure immediate safety of an adult at risk of harm
  • Identify how to inform the appropriate person in your organisation of a safeguarding adults concern
  • Describe how and where to record concerns about abuse and neglect
  • Describe how to use the ‘Whistleblowing’ policies and procedures

These reflect level one of the Bournemouth competencies for safeguarding adults which had been adopted by the Norfolk Safeguarding Adults Board.

What will I be able to do as a result of attending the training for trainers?

  • Deliver quality, interactive safeguarding adults awareness training to your own staff group in an engaging way, for either a half day or full day session
  • Have participated in the group exercises and considered how to best deliver them to meet the needs of your staff and/or volunteers
  • Identify how to adapt the case studies and design your own training materials to best meet the needs of your organisation

 

 


Price Information

The total cost is £239 (including VAT).

Start

9:15am
29th May

End

4:30pm

Venue

Norfolk Room, Elizabeth House,
Breckland Council, Walpole Loke,
Dereham,
NR19 1EE

Cost

£239

Booking Details

Provider Name
NSAB/KP Social Care Training Ltd

Contact Name
-

Email
Click To Email Course

Telephone
-


31st May

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Full Day Course

Start

9:30am
31st May

End

4:30pm
31st May

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


June 2019

Arrow

5th Jun

Diabetic Foot Train the Trainer Session (King's Lynn)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

11:30pm
5th Jun

End

1:30pm

Venue

Vancouver Room, St James Clinic,
Extons Road,
King's Lynn,
PE30 5NU

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


5th Jun

Diabetic Foot Train the Trainer Session (King's Lynn)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

2:00pm
5th Jun

End

4:00pm

Venue

Vancouver Room, St James Clinic,
Extons Road,
King's Lynn,
PE30 5NU

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


5th Jun

Diabetic Foot Train the Trainer Session (King's Lynn)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

9:30am
5th Jun

End

11:30am

Venue

Vancouver Room, St James Clinic,
Extons Road,
King's Lynn,
PE30 5NU

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


6th Jun

Learning from Incidents - Recognising, Responding and Recording using Root Cause Analysis

By the end of the course, delegates will be able to identify the difference between incidents, accidents and near misses, and can demonstrate lessons learned through effective RCA investigations


Price Information

3 for 2 offer available (cheapest place free)

All costs include refreshments, certificates and resources

Start

10:00am
6th Jun

End

4:00pm
6th Jun

Venue

Ketteringham Hall,
Church Road, Ketteringham,
Wymondham,
Norfolk ,
NR18 9RS

Cost

£85

Booking Details

Provider Name
Disability Training and Compliancy Services

Contact Name
Hannah Brookes

Email
Click To Email Course

Telephone
07725995351


6th Jun

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage

Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

1:30pm
6th Jun

End

5:00pm
6th Jun

Venue

The Costessey Centre,
Longwater Lane,
Costessey,
Norfolk,
NR8 5AH

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


7th Jun

Diabetic Foot Screening

The care workforce are in a fantastic position to inspect and implement (or assist with) everyday footcare for people living with diabetes, as well as potentially spot foot problems which can then be promptly dealt with. If appropriately trained, they can also carry out a diabetic foot assessment for people unable to attend an annual diabetic review at their surgery.

The Diabetic Foot Screening workshop is for all practitioners, from carers to trained professionals, who are involved in assessing the feet of people with diabetes. Using NICE guidance as a framework the workshop aims to equip the learner with the knowledge and skills to competently examine and assess the diabetic foot for potential and actual problems.

A practical session is included as well as the theory and importance behind a diabetic foot assessment. This workshop provides the tools/processes that are used to undertake an assessment and result in a risk score; the person performing the assessment is not required to make a clinical judgement. It covers:
• The definition of a foot ulcer
• When foot screening should be performed
• Who can undertake a diabetic foot assessment
• The factors contributing to someone developing a foot ulcer
• The method and steps to take when assessing the diabetic foot
• Local and national diabetic foot risk algorithms
• How to apply the correct risk score
• Suitable footwear for people with diabetes
• The causes of neuropathy and peripheral vascular disease (PVD)
• Practical demonstration on how to test for neuropathy and PVD
• The Ipswich Touch Test
• The process of referral for the person with diabetes at each level of risk

 


Price Information

The cost is per person and includes a delegate pack, certificate and a copy of the post workshop Evaluation Report. Full payment must be made in advance (by BACS or cheque).

Complimentary refreshments are provided (tea, coffee & biscuits).

Start

1:30pm
7th Jun

End

4:30pm
7th Jun

Venue

St David’s Nursing Home, 52 Common Lane,
Sheringham,
NR26 8PW

Cost

£50

Booking Details

Provider Name
DUET diabetes Ltd

Contact Name
Lynne Reedman

Email
Click To Email Course

Telephone
01799 584178


7th Jun

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
7th Jun

End

12:30pm
7th Jun

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


7th Jun

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
7th Jun

End

12:30pm
7th Jun

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


10th Jun

Social Carer Two Day Induction

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
10th Jun

End

4:30pm
11th Jun

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


11th Jun

Dementia Detectives: Finding the person within - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Designed to be booked as a two-day workshop alongside Day 2: Dementia - Distressed Behaviour / Communication but can be booked individually if required.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book 5 places and get a 6th place free.

Start

8:45am
11th Jun

End

4:00pm
11th Jun

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


13th Jun

Dementia Detectives: Finding the person within: Day 2: Dementia - Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book 5 places and get a 6th place free.

Start

8:45am
13th Jun

End

4:00pm
13th Jun

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


13th Jun

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Full Day Course

Start

9:30am
13th Jun

End

4:30pm
13th Jun

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


18th Jun

Record Keeping, Documentation and Care Planning (in line with GDPR)

This course aims to ensure staff and carers are aware of their responsibilities and accountabilities for record keeping and documentation in line with statutory guidelines, best practice and legal requirements and to improve staff confidence in this essential skill.

-To evaluate the reasons and importance of correct record keeping and documentation
-To review current organisational documentation, expectations and critically assess current quality standards
-To gain awareness of the correct content and style, essential for ‘best practice’ record keeping
-To discuss the importance of duty of care and confidentiality, data protection and information governance (Inc. Caldicott Principles)
-To review accountability and responsibility in relation to all record keeping, clearly evidencing that care is assessed, planned, delivered and actions taken with or on behalf of the individual to accommodate fluctuations in need and to achieve expected outcomes



To evaluate the reasons and importance of correct record keeping and documentation
• To review current organisational documentation, expectations and critically assess current quality standards
• To gain awareness of the correct content and style, essential for ‘best practice’ record keeping
• To give detailed examples of the importance of duty of care and confidentiality, data protection and information governance (Inc. Caldicott Principles)
• To review accountability and responsibility in relation to all record keeping, clearly evidencing that care is assessed, planned, delivered and actions taken with or on behalf of the individual to accommodate fluctuations in need and to achieve expected outcomes
• To improve staffs’ confidence in this essential skill, required for the health and social care providers


Price Information

£49 +vat per person

Start

9:30am
18th Jun

End

1:30pm
18th Sep

Venue

Training and Assessment in Healthcare Ltd,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


19th Jun

Providing Effective Supervision

This well received ½ day course gives an understanding and knowledge of the important elements of supervision, within a social care setting.

It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes
•Understand the importance, purpose and principles of supervision.
•Understand the process, content and preparation for a structured supervision session.
•Create a comfortable forum for issues and concerns and for performance management.
•Develop skills in constructive feedback and coaching.
•Explore reflective conversation.
•Understand diversity and culture within supervision.

Understand:
•The supervision agreement
•Responsibilities for action
•Dealing with performance issues
•Identifying learning/development needs
•The link between supervision and appraisal

Who is it for?
Managers who supervise staff in a social care setting and need to undertake 1-1 meetings with their supervisees.

Start

9:30am
19th Jun

End

1:00pm
19th Jun

Venue

White Horse PH,
The Street, Trowse Newton,
Norwich,
Norfolk,
NR14 8ST

Cost

£30

Booking Details

Provider Name
Norfolk County Council

Contact Name
Pat Gray

Email
Click To Email Course

Telephone
01603 222909


20th Jun

End of life care for people with dementia

This is a workshop for people working in health and social care who wish to enhance their knowledge about supporting people with dementia who may be in the last year of life. It is facilitated by Lesley-Ann Knox, Care Home Facilitator with NCH&C and Emma Krzyz, Admiral Nurse Lead.

Tea and coffee are provided throughout the day, however you will need to bring a packed lunch.


Price Information

The cost is per person. An invoice will be sent by the NCH&C finance department.

Start

9:30am
20th Jun

End

4:00pm
20th Jun

Venue

Bayfield Centre, Kelling Hospital,
Old Cromer Road,
High Kelling, Holt,
Norfolk,
NR25 6QA

Cost

£30

Booking Details

Provider Name
Norfolk Community Health and Care NHS Trust

Contact Name
Lesley-Ann Knox

Email
Click To Email Course

Telephone
01362 655227


21st Jun

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
21st Jun

End

12:30pm
21st Jun

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


21st Jun

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
21st Jun

End

12:30pm
21st Jun

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


26th Jun

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
26th Jun

End

5:00pm
26th Jun

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road ,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


26th Jun

Living Well with Dementia

This short course aims to bring a fuller understanding of dementia and to help further develop the skills and understanding required of care-givers who support individuals who have dementia:

  • To review and refresh the different types of dementia and to discuss the impact dementia has on daily life
  • To practice Positive Activity and Communication Strategies
  • To develop understanding and knowledge of the positive impact nutrition has on well being
  • To link theory to practice-Positive Communication and Cognitive Stimulation Therapy
  • To evaluate professional practice-what works and what can we improve to help people live well with dementia

 


Price Information

£49 +vat per person

Start

9:30am
26th Jun

End

1:30pm
26th Jun

Venue

Training and Assessment in Healthcare Ltd,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


29th Jun

Signalong Phase 2

Signalong Phase 2
Dates: Saturday 29th June / 6th and 13th July 2019. Time 9am to 3pm.

This is an accredited course and suitable for anyone who has completed Signalong Phase 1. This course is suitable for anyone who provides support for those who use Signalong as part of their communication. It aims to develop the learners skills to understand the communication process and develop learners abilities to communicate with those who have communication impairments.


Price Information

£85.00 per learner and £19.00 per book. (optional)

Start

9:00am
29th Jun

End

3:00pm
13th Jul

Venue

221 St Leoards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£85

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


July 2019

Arrow

1st Jul

Social Carer Two Day Induction

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
1st Jul

End

4:30pm
2nd Jul

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


3rd Jul

Early Warning Signs (NEWS2)

Endorsed by NHS England and NHS Improvement, NEWS2 is now the early warning system for identifying acutely ill patients, including those with sepsis;
This course (for RNs & senior care staff) aims to help staff recognise early warning signs for several conditions and to be able to utilise NEWS2 documentation (evaluation, scoring, threshold and triggers, clinical response)


Price Information

£59 +vat per person

Start

9:30am
3rd Jul

End

1:30pm
3rd Jul

Venue

Training and Assessment in Healthcare Ltd,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


4th Jul

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Full Day Course

Start

9:30am
4th Jul

End

4:30pm
4th Jul

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


8th Jul

Safeguarding Knowhow for Provider Managers

St Thomas Training is the official provider of training in Safeguarding Adults and Mental Capacity Act for Norfolk County Council and the Norfolk Safeguarding Adults Board.

A two-day session to enable managers in the voluntary, private and independent sector to fulfil their safeguarding responsibilities effectively and work with their partners in the statutory sector to achieve, wherever possible, the outcomes service users wish to achieve for themselves.

TARGET GROUP

Managers and senior staff in independent, private and voluntary organisations. Delegates must have previously completed as a minimum safeguarding adults awareness training and Mental Capacity Act training to level one as a minimum.

LEARNING OUTCOMES:

BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

  • Understand their role as a manager/ senior staff member responsible for safeguarding adults
  • Have updated their knowledge of safeguarding legislation, guidance and local procedures in particular the nature of domestic abuse and the new offence of coercive control
  • Have refreshed their knowledge and understanding of the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards
  • Know how to share and gather information in order to contribute to a safeguarding enquiry
  • Have developed skills to communicate with a service user to enable them to express the outcomes they wish to achieve to keep themselves safe
  • Know how to make a safeguarding referral and how to contribute to the safeguarding process
  • Know how to contribute to and comply with a safeguarding plan
  • Understand the rules that govern information sharing, consent and confidentiality
  • Know how to deal with allegations against staff and when to refer to the MASH
  • Be able to apply and implement the safer recruitment agenda in your organisation; understand when DBS checks are required and how to ask questions about motivation to work with vulnerable adults
  • Know how to manage complaints from family members and how to ensure that the complaints process does not detract from any safeguarding concerns

Mon 8th & Tue 9th July 2019 - 9.30am start each day


Price Information

£100.00 including VAT per person for employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
8th Jul

End

4:30pm
9th Jul

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£100

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


10th Jul

Learning Lessons from Safeguarding Adults Reviews

PLEASE NOTE - THE CONTENT OF THIS SESSION CHANGES COMPLETELY FROM YEAR TO YEAR, TO REFLECT NEW CASES AND DIFFERENT PRIORITIES. THE NEW YEAR STARTS ON 1ST APRIL. THE CONTENT OF THE SESSIONS FROM 1ST APRIL 2019 - 31ST MARCH 2020 WILL BE COMPLETELY DIFFERENT TO WHAT WAS COVERED BETWEEN 1ST APRIL 2018 AND 31ST MARCH 2019.

AIM

A one-day session to enable practitioners, in supportive, non blaming environment, to understand the key themes emerging from Safeguarding Adults Reviews. Delegates will also reflect on what the learning means for their practice with service users and their communication and joint working with staff for our partner agencies.

Safeguarding Adults Reviews are conducted when a service user has died or experienced serious harm and there are concerns about how agencies have worked together to safeguard the person. Often in these cases staff have worked diligently and with great care and concern for the service use but with the benefit of hindsight an SAR can shine a light on how staff may have been caught up in complex inter agency or family dynamics which made it difficult to accurately assess the risks to the service user or hear the service user's voice.

The course will consider our Norfolk SARs and learning emerging nationally throughout the year.

TARGET GROUP

Assistant practitioners, social workers, practice consultants, team managers, and optional for Heads of Service/Heads of Operations and Assistant Directors. Also other experienced staff in health & social care organisations throughout the county of Norfolk.

LEARNING OUTCOMES: BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

  • understand the themes emerging from SARs and what it means for developing individual practice
  • have analysed a section of an anonymised SAR with a view to considering the multi agency context and the risks to the service user
  • understand the concept of static and dynamic risks and the protective / mitigating factors within a person’s life and how to balance them
  • have clarified best practice in information sharing and the multi agency dynamics which can operate to as a barrier to gathering information
  • know how to use supervision effectively to share and analyse risk
  • understand the inter relationship between the MCA and safeguarding work and how the assumption of capacity and the concept of ‘Lifestyle choice’ can detract from understanding the risk of harm
  • know how the ‘Rule of Optimism’ can operate when there are serious risks to service users and understand how to recognise this

HOW TO BOOK ON ONE OF THESE SESSIONS

Employees of organisations other than Norfolk County Council within the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post. 


Price Information

Free to Norfolk County Council employees. £50.00 per person for employees of other organisations within the county of Norfolk and if you book 3 places at the same time then 1 of those places is free.

Start

9:30am
10th Jul

End

4:30pm

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


12th Jul

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
12th Jul

End

12:30pm
12th Jul

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


12th Jul

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
12th Jul

End

12:30pm
12th Jul

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


12th Jul

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage

Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

1:30pm
12th Jul

End

5:00pm
12th Jul

Venue

The Costessey Centre,
Longwater Lane,
Costessey,
Norfolk,
NR8 5AH

Cost

£50

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


15th Jul

Social Carer Two Day Induction

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
15th Jul

End

4:30pm
16th Jul

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


18th Jul

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Full Day Course

Start

9:30am
18th Jul

End

4:30pm
18th Jul

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


18th Jul

Syringe Drivers (McKinley T34)

For Registered Nurses: Aiming to provide the knowledge, skills and confidence required to manage, monitor and ensure safe administration of medicines via the continuous subcutaneous infusion route.
Also including: professional accountability and responsibility; documentation requirements and correct record keeping; to be able to complete calculations ; to be able to select/assess sites for cannulation and complete the correct procedure; actions to take for alarms, alerts, screen messages and troubleshooting.


Price Information

POA

Start

9:30am
18th Jul

End

1:00pm
18th Jul

Venue

Training and Assessment in Healthcare Ltd,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


22nd Jul

Coaching Conversations

Free 1½ day training sessions to help develop health and social care providers’ skills and knowledge around how to have a coaching conversation. The programme has been developed by Health Education England (HEE), the UEA and healthcare providers in East of England and is open to social care providers as well as health colleagues.

Research has supported the implementation of coaching within organisations to improve communication, support culture change and enhance service user experience and staff morale. The coaching conversations programme will give large volumes of staff a basic understanding of coaching and elemental core skills to use in their daily conversations with work colleagues or service users. This programme is designed to complement existing coaching programmes rather than replace them.

  • Day 1 22nd July
  • Day 2 5th August

See flyer for full details.


Price Information

NB. Places are free, however a charge of £50 will be made for anyone not attending or cancelling within five days of the event.

Start

9:30am
22nd Jul

End

3:30pm

Venue

ECCH, Hamilton House,
Battery Green Road,
Lowestoft,
NR32 1DE

Booking Details

Provider Name
East Coast Community Healthcare

Contact Name
ECCH

Email
Click To Email Course

Telephone
01502 445300


26th Jul

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
26th Jul

End

12:30pm
26th Jul

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


26th Jul

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
26th Jul

End

12:30pm
26th Jul

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


29th Jul

Social Carer Two Day Induction

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
29th Jul

End

4:30pm
30th Jul

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


30th Jul

Dementia Detectives: Finding the person within - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Designed to be booked as a two-day workshop alongside Day 2: Dementia - Distressed Behaviour / Communication but can be booked individually if required.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book 5 places and get a 6th place free.

Start

8:45am
30th Jul

End

4:00pm
30th Jul

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


31st Jul

Dementia Detectives: Finding the person within: Day 2: Dementia - Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book 5 places and get a 6th place free.

Start

8:45am
31st Jul

End

4:00pm
31st Jul

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


August 2019

Arrow

1st Aug

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Full Day Course

Start

9:30am
1st Aug

End

4:30pm
1st Aug

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


9th Aug

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
9th Aug

End

12:30pm
9th Aug

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


9th Aug

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
9th Aug

End

12:30pm
9th Aug

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


13th Aug

Coaching Conversations

Free 1½ day training sessions to help develop health and social care providers’ skills and knowledge around how to have a coaching conversation. The programme has been developed by Health Education England (HEE), the UEA and healthcare providers in East of England and is open to social care providers as well as health colleagues.

Research has supported the implementation of coaching within organisations to improve communication, support culture change and enhance service user experience and staff morale. The coaching conversations programme will give large volumes of staff a basic understanding of coaching and elemental core skills to use in their daily conversations with work colleagues or service users. This programme is designed to complement existing coaching programmes rather than replace them.

Day 1: 13 August
Day 2: 28 August

See flyer for full details.


Price Information

NB. Places are free, however a charge of £50 will be made for anyone not attending or cancelling within five days of the event.

Start

9:30am
13th Aug

End

3:30pm

Venue

ECCH, Hamilton House,
Battery Green Road,
Lowestoft,
NR32 1DE

Booking Details

Provider Name
East Coast Community Healthcare

Contact Name
ECCH

Email
Click To Email Course

Telephone
01502 445300


20th Aug

Dementia Detectives: Finding the person within - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Designed to be booked as a two-day workshop alongside Day 2: Dementia - Distressed Behaviour / Communication but can be booked individually if required.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book 5 places and get a 6th place free.

Start

8:45am
20th Aug

End

4:00pm
20th Aug

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


21st Aug

Dementia Detectives: Finding the person within: Day 2: Dementia - Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book 5 places and get a 6th place free.

Start

8:45am
21st Aug

End

4:00pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


27th Aug

Social Carer Two Day Induction

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
27th Aug

End

4:30pm
28th Aug

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


30th Aug

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Full Day Course

Start

9:30am
30th Aug

End

4:30pm
30th Aug

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


September 2019

Arrow

3rd Sep

Coaching Conversations

Free 1½ day training sessions to help develop health and social care providers’ skills and knowledge around how to have a coaching conversation. The programme has been developed by Health Education England (HEE), the UEA and healthcare providers in East of England and is open to social care providers as well as health colleagues.

Research has supported the implementation of coaching within organisations to improve communication, support culture change and enhance service user experience and staff morale. The coaching conversations programme will give large volumes of staff a basic understanding of coaching and elemental core skills to use in their daily conversations with work colleagues or service users. This programme is designed to complement existing coaching programmes rather than replace them.

Day 1: 3rd September
Day 2: 10th September

See flyer for full details.


Price Information

NB. Places are free, however a charge of £50 will be made for anyone not attending or cancelling within five days of the event.

Start

9:30am
3rd Sep

End

3:30pm

Venue

ECCH, Hamilton House,
Battery Green Road,
Lowestoft,
NR32 1DE

Booking Details

Provider Name
East Coast Community Healthcare

Contact Name
ECCH

Email
Click To Email Course

Telephone
01502 445300


4th Sep

Learning Lessons from Safeguarding Adults Reviews

PLEASE NOTE - THE CONTENT OF THIS SESSION CHANGES COMPLETELY FROM YEAR TO YEAR, TO REFLECT NEW CASES AND DIFFERENT PRIORITIES. THE NEW YEAR STARTS ON 1ST APRIL. THE CONTENT OF THE SESSIONS FROM 1ST APRIL 2019 - 31ST MARCH 2020 WILL BE COMPLETELY DIFFERENT TO WHAT WAS COVERED BETWEEN 1ST APRIL 2018 AND 31ST MARCH 2019.

AIM

A one-day session to enable practitioners, in supportive, non blaming environment, to understand the key themes emerging from Safeguarding Adults Reviews. Delegates will also reflect on what the learning means for their practice with service users and their communication and joint working with staff for our partner agencies.

Safeguarding Adults Reviews are conducted when a service user has died or experienced serious harm and there are concerns about how agencies have worked together to safeguard the person. Often in these cases staff have worked diligently and with great care and concern for the service use but with the benefit of hindsight an SAR can shine a light on how staff may have been caught up in complex inter agency or family dynamics which made it difficult to accurately assess the risks to the service user or hear the service user's voice.

The course will consider our Norfolk SARs and learning emerging nationally throughout the year.

TARGET GROUP

Assistant practitioners, social workers, practice consultants, team managers, and optional for Heads of Service/Heads of Operations and Assistant Directors. Also other experienced staff in health & social care organisations throughout the county of Norfolk.

LEARNING OUTCOMES: BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

  • understand the themes emerging from SARs and what it means for developing individual practice
  • have analysed a section of an anonymised SAR with a view to considering the multi agency context and the risks to the service user
  • understand the concept of static and dynamic risks and the protective / mitigating factors within a person’s life and how to balance them
  • have clarified best practice in information sharing and the multi agency dynamics which can operate to as a barrier to gathering information
  • know how to use supervision effectively to share and analyse risk
  • understand the inter relationship between the MCA and safeguarding work and how the assumption of capacity and the concept of ‘Lifestyle choice’ can detract from understanding the risk of harm
  • know how the ‘Rule of Optimism’ can operate when there are serious risks to service users and understand how to recognise this

HOW TO BOOK ON ONE OF THESE SESSIONS

Employees of organisations other than Norfolk County Council within the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post. 


Price Information

Free to Norfolk County Council employees. £50.00 per person for employees of other organisations within the county of Norfolk and if you book 3 places at the same time then 1 of those places is free.

Start

9:30am
4th Sep

End

4:30pm

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


5th Sep

Train the Trainer Safeguarding Awareness - Great Yarmouth

The aim of the session is to train staff to deliver safeguarding awareness training to staff and volunteers in their own organisation. Participants will be provided with a set of training materials that they can use back in the workplace including: handouts, exercises, quizzes, case studies, PowerPoint presentations and a link to a safeguarding awareness film. The pack contents cover all the materials for a half day or full day awareness session and a ninety-minute update session.

Learning outcomes:

  • Describe what is meant by abuse and neglect and be able to recognise the indicators of abuse
  • Describe your organisation’s procedures for safeguarding adults and your role within them
  • Recognise your duty of care to adults at risk
  • Describe how to promote the adult at risk’s choice and control and understand the Making Safeguarding Personal agenda
  • Identify the principles of the Mental Capacity Act (2005) and understand that adults with capacity can make decisions which may seem unwise
  • Describe what is meant by consent and the rules of information sharing
  • Identify how to ensure immediate safety of an adult at risk of harm
  • Identify how to inform the appropriate person in your organisation of a safeguarding adults concern
  • Describe how and where to record concerns about abuse and neglect
  • Describe how to use the ‘Whistleblowing’ policies and procedures

These reflect level one of the Bournemouth competencies for safeguarding adults which had been adopted by the Norfolk Safeguarding Adults Board.

What will I be able to do as a result of attending the training for trainers?

  • Deliver quality, interactive safeguarding adults awareness training to your own staff group in an engaging way, for either a half day or full day session
  • Have participated in the group exercises and considered how to best deliver them to meet the needs of your staff and/or volunteers
  • Identify how to adapt the case studies and design your own training materials to best meet the needs of your organisation

 


Price Information

The total cost is £239 (including VAT).

Start

9:15am
5th Sep

End

4:30pm

Venue

The Kings Centre,
30 Queen Anne's Road,
Great Yarmouth,
NR31 0LE

Cost

£239

Booking Details

Provider Name
NSAB/KP Social Care Training Ltd

Contact Name
-

Email
Click To Email Course

Telephone
-


6th Sep

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
6th Sep

End

12:30pm
6th Sep

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


6th Sep

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
6th Sep

End

12:30pm
6th Sep

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


10th Sep

Safeguarding Knowhow for Provider Managers

St Thomas Training is the official provider of training in Safeguarding Adults and Mental Capacity Act for Norfolk County Council and the Norfolk Safeguarding Adults Board.

A two-day session to enable managers in the voluntary, private and independent sector to fulfil their safeguarding responsibilities effectively and work with their partners in the statutory sector to achieve, wherever possible, the outcomes service users wish to achieve for themselves.

TARGET GROUP

Managers and senior staff in independent, private and voluntary organisations. Delegates must have previously completed as a minimum safeguarding adults awareness training and Mental Capacity Act training to level one as a minimum.

LEARNING OUTCOMES:

BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

  • Understand their role as a manager/ senior staff member responsible for safeguarding adults
  • Have updated their knowledge of safeguarding legislation, guidance and local procedures in particular the nature of domestic abuse and the new offence of coercive control
  • Have refreshed their knowledge and understanding of the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards
  • Know how to share and gather information in order to contribute to a safeguarding enquiry
  • Have developed skills to communicate with a service user to enable them to express the outcomes they wish to achieve to keep themselves safe
  • Know how to make a safeguarding referral and how to contribute to the safeguarding process
  • Know how to contribute to and comply with a safeguarding plan
  • Understand the rules that govern information sharing, consent and confidentiality
  • Know how to deal with allegations against staff and when to refer to the MASH
  • Be able to apply and implement the safer recruitment agenda in your organisation; understand when DBS checks are required and how to ask questions about motivation to work with vulnerable adults
  • Know how to manage complaints from family members and how to ensure that the complaints process does not detract from any safeguarding concerns

Tue 10th & Wed 11th September 2019


Price Information

£100.00 including VAT per person for employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
10th Sep

End

4:30pm
11th Sep

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£100

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


18th Sep

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
18th Sep

End

5:00pm
18th Sep

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


18th Sep

Providing Effective Supervision

This well received ½ day course gives an understanding and knowledge of the important elements of supervision, within a social care setting.

It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes
•Understand the importance, purpose and principles of supervision.
•Understand the process, content and preparation for a structured supervision session.
•Create a comfortable forum for issues and concerns and for performance management.
•Develop skills in constructive feedback and coaching.
•Explore reflective conversation.
•Understand diversity and culture within supervision.

Understand:
•The supervision agreement
•Responsibilities for action
•Dealing with performance issues
•Identifying learning/development needs
•The link between supervision and appraisal

Who is it for?
Managers who supervise staff in a social care setting and need to undertake 1-1 meetings with their supervisees.

Start

9:30am
18th Sep

End

1:00pm
18th Sep

Venue

Norfolk Room, Breckland District Council,
Elizabeth House, Walpole Loke,
East Dereham,
Norfolk,
NR19 1EE

Cost

£30

Booking Details

Provider Name
Norfolk County Council

Contact Name
Pat Gray

Email
Click To Email Course

Telephone
01603 222909


October 2019

Arrow

10th Oct

Signalong Phase 1

Signalong Phase 1
Dates: 10th ,17th , 24th, 31st and 7th November Time: 6pm to 9pm.

This is an accredited course and suitable for anyone who provides support for those who use Signalong as part of their communication. It aims to develop the learners skills to understand the communication process and develop learners abilities to communicate with those who have communication impairments.


Price Information

£85.00 per learner £19.00 per Signalong Book (optional)

Start

6:00pm
10th Oct

End

9:00pm
7th Nov

Venue

221 St Leoards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£85

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


10th Oct

Signalong Phase 1

Signalong Phase 1
Dates: 10th ,17th , 24th, 31st and 7th November Time: 6pm to 9pm.

This is an accredited course and suitable for anyone who provides support for those who use Signalong as part of their communication. It aims to develop the learners skills to understand the communication process and develop learners abilities to communicate with those who have communication impairments.


Price Information

£85.00 per learner £19.00 per Signalong Book (optional)

Start

6:00pm
10th Oct

End

9:00pm
7th Nov

Venue

221 St Leoards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£85

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


November 2019

Arrow

6th Nov

Coaching Conversations

Free 1½ day training sessions to help develop health and social care providers’ skills and knowledge around how to have a coaching conversation. The programme has been developed by Health Education England (HEE), the UEA and healthcare providers in East of England and is open to social care providers as well as health colleagues.

Research has supported the implementation of coaching within organisations to improve communication, support culture change and enhance service user experience and staff morale. The coaching conversations programme will give large volumes of staff a basic understanding of coaching and elemental core skills to use in their daily conversations with work colleagues or service users. This programme is designed to complement existing coaching programmes rather than replace them.

Day 1: 6 November
Day 2: 25 November

See flyer for full details.


Price Information

NB. Places are free, however a charge of £50 will be made for anyone not attending or cancelling within five days of the event.

Start

9:30am
6th Nov

End

3:30pm

Venue

The Kings Centre,
30 Queen Anne's Road,
Great Yarmouth,
NR31 0LE

Booking Details

Provider Name
East Coast Community Healthcare

Contact Name
ECCH

Email
Click To Email Course

Telephone
01502 445300


6th Nov

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
6th Nov

End

5:00pm
6th Nov

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


14th Nov

Providing Effective Supervision

This well received ½ day course gives an understanding and knowledge of the important elements of supervision, within a social care setting.

It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes
•Understand the importance, purpose and principles of supervision.
•Understand the process, content and preparation for a structured supervision session.
•Create a comfortable forum for issues and concerns and for performance management.
•Develop skills in constructive feedback and coaching.
•Explore reflective conversation.
•Understand diversity and culture within supervision.

Understand:
•The supervision agreement
•Responsibilities for action
•Dealing with performance issues
•Identifying learning/development needs
•The link between supervision and appraisal

Who is it for?
Managers who supervise staff in a social care setting and need to undertake 1-1 meetings with their supervisees.

Start

9:30am
14th Nov

End

1:00pm
14th Nov

Venue

White Horse PH,
The Street, Trowse Newton,
Norwich,
Norfolk,
NR14 8ST

Cost

£30

Booking Details

Provider Name
Norfolk County Council

Contact Name
Pat Gray

Email
Click To Email Course

Telephone
01603 222909


26th Nov

Train the Trainer Safeguarding Awareness - Norwich

The aim of the session is to train staff to deliver safeguarding awareness training to staff and volunteers in their own organisation. Participants will be provided with a set of training materials that they can use back in the workplace including: handouts, exercises, quizzes, case studies, PowerPoint presentations and a link to a safeguarding awareness film. The pack contents cover all the materials for a half day or full day awareness session and a ninety-minute update session.

Learning outcomes:

  • Describe what is meant by abuse and neglect and be able to recognise the indicators of abuse
  • Describe your organisation’s procedures for safeguarding adults and your role within them
  • Recognise your duty of care to adults at risk
  • Describe how to promote the adult at risk’s choice and control and understand the Making Safeguarding Personal agenda
  • Identify the principles of the Mental Capacity Act (2005) and understand that adults with capacity can make decisions which may seem unwise
  • Describe what is meant by consent and the rules of information sharing
  • Identify how to ensure immediate safety of an adult at risk of harm
  • Identify how to inform the appropriate person in your organisation of a safeguarding adults concern
  • Describe how and where to record concerns about abuse and neglect
  • Describe how to use the ‘Whistleblowing’ policies and procedures

These reflect level one of the Bournemouth competencies for safeguarding adults which had been adopted by the Norfolk Safeguarding Adults Board.

What will I be able to do as a result of attending the training for trainers?

  • Deliver quality, interactive safeguarding adults awareness training to your own staff group in an engaging way, for either a half day or full day session
  • Have participated in the group exercises and considered how to best deliver them to meet the needs of your staff and/or volunteers
  • Identify how to adapt the case studies and design your own training materials to best meet the needs of your organisation

 


Price Information

The total cost is £239 (including VAT).

Start

9:15am
26th Nov

End

4:30pm

Venue

Cotman Housing Association,
Bowthorpe Hall Road,
Norwich,
NR5 9AD

Cost

£239

Booking Details

Provider Name
NSAB/KP Social Care Training Ltd

Contact Name
-

Email
Click To Email Course

Telephone
-


February 2020

Arrow

12th Feb

Providing Effective Supervision

This well received ½ day course gives an understanding and knowledge of the important elements of supervision, within a social care setting.

It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes
•Understand the importance, purpose and principles of supervision.
•Understand the process, content and preparation for a structured supervision session.
•Create a comfortable forum for issues and concerns and for performance management.
•Develop skills in constructive feedback and coaching.
•Explore reflective conversation.
•Understand diversity and culture within supervision.

Understand:
•The supervision agreement
•Responsibilities for action
•Dealing with performance issues
•Identifying learning/development needs
•The link between supervision and appraisal

Who is it for?
Managers who supervise staff in a social care setting and need to undertake 1-1 meetings with their supervisees.

Start

9:30am
12th Feb

End

1:00pm
12th Feb

Venue

Norfolk Room, Breckland District Council,
Elizabeth House, Walpole Loke,
East Dereham,
Norfolk,
NR19 1EE

Cost

£30

Booking Details

Provider Name
Norfolk County Council

Contact Name
Pat Gray

Email
Click To Email Course

Telephone
01603 222909


January 2038

Arrow

19th Jan

Developing Leadership Skills

For Senior staff, team leaders, new managers:
-To gain skills in the day-to-day management of a team and all related tasks
-Improving leadership & assertiveness and motivational and coaching skills
-Team building , managing team dynamics and conflict resolution
-Supervision and feedback skills
-Record keeping and documentation


Price Information

£99 +vat per person

Start

9:30am
19th Jan

End

4:00pm
4th Jun

Venue

Training and Assessment in Healthcare Ltd,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


Noroflk Care Awards Skills for Care Accolades DFN Matrix