Norfolk & Suffolk Care Support Ltd

Course Listings

We publicise a range of courses of interest to the local care sector. Please browse or use the search facility below.

If you are running a course you would like publicised, or have spare spaces on some training you are holding, please submit it using the tab on the left.

June 2019

Arrow

18th Jun

Record Keeping, Documentation and Care Planning (in line with GDPR)

This course aims to ensure staff and carers are aware of their responsibilities and accountabilities for record keeping and documentation in line with statutory guidelines, best practice and legal requirements and to improve staff confidence in this essential skill.

-To evaluate the reasons and importance of correct record keeping and documentation
-To review current organisational documentation, expectations and critically assess current quality standards
-To gain awareness of the correct content and style, essential for ‘best practice’ record keeping
-To discuss the importance of duty of care and confidentiality, data protection and information governance (Inc. Caldicott Principles)
-To review accountability and responsibility in relation to all record keeping, clearly evidencing that care is assessed, planned, delivered and actions taken with or on behalf of the individual to accommodate fluctuations in need and to achieve expected outcomes



To evaluate the reasons and importance of correct record keeping and documentation
• To review current organisational documentation, expectations and critically assess current quality standards
• To gain awareness of the correct content and style, essential for ‘best practice’ record keeping
• To give detailed examples of the importance of duty of care and confidentiality, data protection and information governance (Inc. Caldicott Principles)
• To review accountability and responsibility in relation to all record keeping, clearly evidencing that care is assessed, planned, delivered and actions taken with or on behalf of the individual to accommodate fluctuations in need and to achieve expected outcomes
• To improve staffs’ confidence in this essential skill, required for the health and social care providers


Price Information

£49 +vat per person

Start

9:30am
18th Jun

End

1:30pm
18th Sep

Venue

Training and Assessment in Healthcare Ltd,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


August 2019

Arrow

27th Aug

Sign a Song Signalong Workshop

This workshop is open to anyone who supports anyone using singalong as part of their communication with children or adults or wishes to learn more about communication with singalon, and for carers who would like to start using this as a form of communication to adults. 

Tom Arger, our Early Years Senior Practitioner will be delivering a two-hour Signalong workshop at The Hamlet Charity Head Office. This session will explore how to sign nursery rhymes and use them within an activity. You will explore the use of colours, numbers, and movements within Signalong and learn how this links to activities.


Price Information

This course is for adults and children.
The price of £25.00 covers both adult and child.

Start

10:00am
27th Aug

End

12:00pm
27th Aug

Venue

221 St Leoards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£25

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


27th Aug

Sign a Song Signalong Workshop

This workshop is open to anyone who supports anyone using singalong as part of their communication with children or adults or wishes to learn more about communication with singalon, and for carers who would like to start using this as a form of communication to adults. 

Tom Arger, our Early Years Senior Practitioner will be delivering a two-hour Signalong workshop at The Hamlet Charity Head Office. This session will explore how to sign nursery rhymes and use them within an activity. You will explore the use of colours, numbers, and movements within Signalong and learn how this links to activities.


Price Information

This workshop is for Adults and Children.
The price of £25.00 is for 1 adult and 1 child.

Start

1:00pm
27th Aug

End

3:00pm
27th Aug

Venue

221 St Leoards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£25

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


27th Aug

Social Carer Two Day Induction

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
27th Aug

End

4:30pm
28th Aug

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


30th Aug

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Full Day Course

Start

9:30am
30th Aug

End

4:30pm
30th Aug

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


September 2019

Arrow

2nd Sep

Medication Training

Our Medication Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands are involved in the Norfolk Medication Working Party and our training reflects Norfolk County Council’s policy. This training equips staff with the knowledge and skills to confidently support Service Users with their medication on a daily basis.

Attendees will gain an understanding of the level of support required to keep the person as independent as possible and have a general knowledge of the effect some medications may have on the Service User.

Topics covered include:
• Legislation
• Confidentiality
• Types of medication
• Storage
• Routes of Medication
• Side Effect / Reactions
• Hygiene
• Reporting and Recording
• MAR Charts / Sheets
• Eye / Ear Drops
• Competency of administration

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a 3 ¾ hour course.


Price Information

Per Person

Start

1:15pm
2nd Sep

End

5:00pm
2nd Sep

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£65

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


2nd Sep

Mental Capacity Act Training

Our MCA Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands Mental Capacity Act Training gives staff an understanding of how to deal with many mental health issues.

Attendees will be given the knowledge of how to recognise when they may need to make decisions and how to do this, on the behalf of a person who may not be able to do so themselves. For example, what to eat, what to wear, when to take medication and using equipment when they are being moved.

Topics covered include:
• Mental Capacity Act 2005
• The Deprivation of Liberties Safeguards 2009.
• Advanced Decisions.
• Independent Mental Capacity Advocacy service.
• Court of Protection

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
2nd Sep

End

12:30pm
2nd Sep

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


3rd Sep

Coaching Conversations

Free 1½ day training sessions to help develop health and social care providers’ skills and knowledge around how to have a coaching conversation. The programme has been developed by Health Education England (HEE), the UEA and healthcare providers in East of England and is open to social care providers as well as health colleagues.

Research has supported the implementation of coaching within organisations to improve communication, support culture change and enhance service user experience and staff morale. The coaching conversations programme will give large volumes of staff a basic understanding of coaching and elemental core skills to use in their daily conversations with work colleagues or service users. This programme is designed to complement existing coaching programmes rather than replace them.

Day 1: 3rd September
Day 2: 10th September

See flyer for full details.


Price Information

NB. Places are free, however a charge of £50 will be made for anyone not attending or cancelling within five days of the event.

Start

9:30am
3rd Sep

End

3:30pm

Venue

ECCH, Hamilton House,
Battery Green Road,
Lowestoft,
NR32 1DE

Booking Details

Provider Name
East Coast Community Healthcare

Contact Name
ECCH

Email
Click To Email Course

Telephone
01502 445300


3rd Sep

First Aid Training

Extra Hands First Aid Training gives staff an introduction to emergencies and first aid.

Attendees will learn what to do in emergency situations as those few minutes after calling the emergency services are vital in saving a person’s life.

Topics covered include:
• The aims of first aid
• How to promote recovery
• Priorities of treatment
• Emergency Action Plan
• Recovery position
• Cardio Pulmonary Resuscitation
• Effects of heat and cold
• Bleeding and burns
• Broken bones and shock
• Stroke
• Heart attack
• Diabetes

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
3rd Sep

End

12:30pm
3rd Sep

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£65

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


3rd Sep

Safeguarding Adults and Children Training

Our SOVA / C Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands Safeguarding Adults / Children Training gives staff understanding of the background of safeguarding adults and children and defines adult and child abuse.

Attendees will learn how to recognise some signs of abuse and what to do in cases of suspected abuse.

Topics covered include:
• Legislation, policy documents and schemes
• Who is at risk?
• The six safeguarding principles
• Types of abuse
• Disclosure
• Adult and Child abuse statistics

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.
 


Price Information

Per Person

Start

1:30pm
3rd Sep

End

4:30pm
3rd Sep

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


4th Sep

Learning Lessons from Safeguarding Adults Reviews

PLEASE NOTE - THE CONTENT OF THIS SESSION CHANGES COMPLETELY FROM YEAR TO YEAR, TO REFLECT NEW CASES AND DIFFERENT PRIORITIES. THE NEW YEAR STARTS ON 1ST APRIL. THE CONTENT OF THE SESSIONS FROM 1ST APRIL 2019 - 31ST MARCH 2020 WILL BE COMPLETELY DIFFERENT TO WHAT WAS COVERED BETWEEN 1ST APRIL 2018 AND 31ST MARCH 2019.

AIM

A one-day session to enable practitioners, in supportive, non blaming environment, to understand the key themes emerging from Safeguarding Adults Reviews. Delegates will also reflect on what the learning means for their practice with service users and their communication and joint working with staff for our partner agencies.

Safeguarding Adults Reviews are conducted when a service user has died or experienced serious harm and there are concerns about how agencies have worked together to safeguard the person. Often in these cases staff have worked diligently and with great care and concern for the service use but with the benefit of hindsight an SAR can shine a light on how staff may have been caught up in complex inter agency or family dynamics which made it difficult to accurately assess the risks to the service user or hear the service user's voice.

The course will consider our Norfolk SARs and learning emerging nationally throughout the year.

TARGET GROUP

Assistant practitioners, social workers, practice consultants, team managers, and optional for Heads of Service/Heads of Operations and Assistant Directors. Also other experienced staff in health & social care organisations throughout the county of Norfolk.

LEARNING OUTCOMES: BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

  • understand the themes emerging from SARs and what it means for developing individual practice
  • have analysed a section of an anonymised SAR with a view to considering the multi agency context and the risks to the service user
  • understand the concept of static and dynamic risks and the protective / mitigating factors within a person’s life and how to balance them
  • have clarified best practice in information sharing and the multi agency dynamics which can operate to as a barrier to gathering information
  • know how to use supervision effectively to share and analyse risk
  • understand the inter relationship between the MCA and safeguarding work and how the assumption of capacity and the concept of ‘Lifestyle choice’ can detract from understanding the risk of harm
  • know how the ‘Rule of Optimism’ can operate when there are serious risks to service users and understand how to recognise this

HOW TO BOOK ON ONE OF THESE SESSIONS

Employees of organisations other than Norfolk County Council within the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post. 


Price Information

Free to Norfolk County Council employees. £50.00 per person for employees of other organisations within the county of Norfolk and if you book 3 places at the same time then 1 of those places is free.

Start

9:30am
4th Sep

End

4:30pm

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


5th Sep

Train the Trainer Safeguarding Awareness - Great Yarmouth

The aim of the session is to train staff to deliver safeguarding awareness training to staff and volunteers in their own organisation. Participants will be provided with a set of training materials that they can use back in the workplace including: handouts, exercises, quizzes, case studies, PowerPoint presentations and a link to a safeguarding awareness film. The pack contents cover all the materials for a half day or full day awareness session and a ninety-minute update session.

Learning outcomes:

  • Describe what is meant by abuse and neglect and be able to recognise the indicators of abuse
  • Describe your organisation’s procedures for safeguarding adults and your role within them
  • Recognise your duty of care to adults at risk
  • Describe how to promote the adult at risk’s choice and control and understand the Making Safeguarding Personal agenda
  • Identify the principles of the Mental Capacity Act (2005) and understand that adults with capacity can make decisions which may seem unwise
  • Describe what is meant by consent and the rules of information sharing
  • Identify how to ensure immediate safety of an adult at risk of harm
  • Identify how to inform the appropriate person in your organisation of a safeguarding adults concern
  • Describe how and where to record concerns about abuse and neglect
  • Describe how to use the ‘Whistleblowing’ policies and procedures

These reflect level one of the Bournemouth competencies for safeguarding adults which had been adopted by the Norfolk Safeguarding Adults Board.

What will I be able to do as a result of attending the training for trainers?

  • Deliver quality, interactive safeguarding adults awareness training to your own staff group in an engaging way, for either a half day or full day session
  • Have participated in the group exercises and considered how to best deliver them to meet the needs of your staff and/or volunteers
  • Identify how to adapt the case studies and design your own training materials to best meet the needs of your organisation

 


Price Information

The total cost is £239 (including VAT).

Start

9:15am
5th Sep

End

4:30pm

Venue

The Kings Centre,
30 Queen Anne's Road,
Great Yarmouth,
NR31 0LE

Cost

£239

Booking Details

Provider Name
NSAB/KP Social Care Training Ltd

Contact Name
-

Email
Click To Email Course

Telephone
-


6th Sep

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
6th Sep

End

12:30pm
6th Sep

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


6th Sep

Harm Free Care

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
6th Sep

End

12:30pm
6th Sep

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


9th Sep

Diabetic Foot Train the Trainer Session (Beccles)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

9:30am
9th Sep

End

11:30am

Venue

Beccles House, 1 Common Lane North,
Beccles,
NR34 8BN

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


9th Sep

Diabetic Foot Train the Trainer Session (Beccles)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.


Price Information

FREE

Start

11:30am
9th Sep

End

1:30pm

Venue

Beccles House, 1 Common Lane North,
Beccles,
NR34 8BN

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


9th Sep

Diabetic Foot Train the Trainer Session (Beccles)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

FREE

Start

1:30pm
9th Sep

End

3:30pm

Venue

Beccles House, 1 Common Lane North,
Beccles,
NR34 8BN

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


9th Sep

Social Care Worker 2 Day Induction

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
9th Sep

End

4:30pm
10th Sep

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


10th Sep

Diabetic Foot Train the Trainer Session (Beccles)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.


Price Information

Free

Start

9:30am
10th Sep

End

11:30am

Venue

Beccles House, 1 Common Lane North,
Beccles,
NR34 8BN

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


10th Sep

Diabetic Foot Train the Trainer Session (Beccles)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.


Price Information

Free

Start

11:30am
10th Sep

End

1:30pm

Venue

Beccles House, 1 Common Lane North,
Beccles,
NR34 8BN

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


10th Sep

Diabetic Foot Train the Trainer Session (Beccles)

The aim of this session is to equip local diabetes champions and key staff to:

  • Understand why people with diabetes are at increased risk of foot problems
  • Know how to carry out a foot assessment and complete the paperwork
  • Know who, when and where to refer
  • Return to work and train team members and colleagues in foot assessment

Sessions last approximately 2 hours. Refreshments are not provided.

To book send an email to Irene Karrouze.


Price Information

Free

Start

1:30pm
10th Sep

End

3:30pm

Venue

Beccles House, 1 Common Lane North,
Beccles,
NR34 8BN

Booking Details

Provider Name
Norfolk & Waveney Diabetes Footcare Partnership

Contact Name
Irene Karrouze

Email
Click To Email Course

Telephone
-


10th Sep

End Of Life Care for people with Dementia (Dereham)

This one day workshop is aimed at health and social care staff and therapists who are likely to come into contact with people with dementia who may be approaching the last year of life. It aims to raise awareness of different types of dementia, communication issues and the needs of carers, in the context of end of life care, helping you to build up a 'toolkit' of care strategies.


Price Information

There is a charge of £30 per delegate payable on receipt of invoice from NCH&C finance department. Please note: you will be charged for non-attendance unless notice is received at least 3 weeks before the workshop date.

Start

9:00am
10th Sep

End

4:00pm
10th Sep

Venue

Seminar Room, Dereham Hospital,
Dereham,
Norwich,
Norfolk,
NR19 2EX

Cost

£30

Booking Details

Provider Name
Norfolk Community Health and Care NHS Trust

Contact Name
Lesley-Ann Knox

Email
Click To Email Course

Telephone
07917228389


12th Sep

Full Day Moving and Handling Training

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
12th Sep

End

4:30pm
12th Sep

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


13th Sep

Medicines Management in Care Homes

Attendees will gain the competencies required for giving medication to care home residents in accordance with the relevant standards and guidelines as set out by the National Institute for Health and Care Excellence (NICE), the Care Quality Commission (CQC), the Royal Pharmaceutical Society and the Care Certificate.

Our training courses are comprehensive and suitable for staff from all care homes, including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.


Price Information

£56.00 per person. In house training can be offered £495 for up to 12 delegates

Start

1:30pm
13th Sep

End

5:00pm
13th Sep

Venue

The Costessey Centre,
Longwater Lane, Costessey,
Norwich,
Norfolk,
NR8 5AH

Cost

£56

Booking Details

Provider Name
Arden and Gem CSU

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


16th Sep

Care Skills and Professional Practice ('The Role of the Care/Support Worker')

A comprehensive training day suitable for new staff (or those returning) to the care or support worker role, or for staff refreshing their training; including:
-Duty of Care
-Communication
-Confidentiality
-Dignity
-Equality & Diversity
-Fluids and Nutrition
-Person-Centred Care and Care Planning
-Professional boundaries
-Recording & Reporting (including GDPR)
-Awareness of mental health, dementia and learning disability

Mapped to the CQC Inspection Framework and Key Lines of Enquiry (KLOEs)
PLUS supporting the Care Certificate Induction Standards 1-9 & 14

Can be accessed as a 'stand-alone' day or as part of our 3-day programme of induction and mandatory training


Price Information

£90 +vat per person

Start

9:00am
16th Sep

End

5:00pm
16th Sep

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


16th Sep

Moving and Handling Train the Trainer

High quality, interactive and cost effective training for new Moving & Handling Trainers (with prior experience of working in health & social care):
- mapped to the National Back Exchange trainer guidelines
- Held at our excellent LOCAL venue affording us the use of a wide and varied range of moving & handling equipment: Handling belts, wheelchairs, standaids, hoists, profiling bed, Wendylett and Vendlet bed systems, aids for personal care and Assistive Technology.

-Delivered by a highly experienced and qualified trainer
-Learners will also receive a FREE Resource Pack (including lesson plan, PowerPoint and useful templates) to support their training delivery.

Day 2 (17 September) is also available for Train the Trainer Updates


Price Information

POA

Start

9:00am
16th Sep

End

5:00pm
18th Sep

Venue

n-able,
Burton Road Business Park,
Norwich,
Norfolk,
NR6 6AX

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


17th Sep

Safeguarding Adults

To help all staff and volunteers to understand and recognise abuse and to know what to do when concerns arise
-To be able to identify ‘adults at risk’, and to understand the term ‘significant harm’
-To learn the different types of abuse and be able to recognise signs and indicators of abuse
-To gain awareness of The Care Act 2014 & Mental Capacity Act, understanding capacity, informed choice and consent
-To learn the six key principles that underpin all adult safeguarding work and the importance of personalised care and risk enablement
-To discuss restrictive practices and the importance of maintaining dignity, rights and confidentiality
-To understand our accountabilities and responsibilities re: reporting, raising concerns, disclosures, including whistleblowing
-To gain awareness of legislation, guidance and organisational policies and procedures
-To understand the referral process regarding Safeguarding Adults in Norfolk and the role of the NSAB, including multi-agency working and Safeguarding Adults Reviews (SARs)
-Safeguarding Children level 1 – content mapped to The Care Certificate standard 11
-Safeguarding Adults level 1 included - content mapped to the Care Certificate standard 10


Price Information

£45 +vat per person

Start

9:00am
17th Sep

End

1:00pm
17th Sep

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


18th Sep

Adult Mental Health First Aid (MHE Accredited)

This course is ideal for anybody wanting to learn more about mental health, managing their own stress and also supporting others who are struggling with their mental health. This is a full 2 day course which is accredited by Mental Health England.

Content includes:

  • Why mental health first aid
  • The Mental Health First Aid Action Plan
  • What is mental health
  • The impact of mental health issues
  • Stigma & Discrimination
  • What is depression
  • Symptoms of depression
  • Risk Factors
  • Depression in the workplace
  • Suicide figures
  • Alcohol, drugs & mental health
  • First Aid for Suicidal Crisis
  • Non-judgemental Listening Skills
  • First Aid for depression
  • Treatment & resources for depression
  • Self-care
  • What is an anxiety disorder?
  • First aid for anxiety disorders
  • Crisis first aid after a traumatic event
  • Alcohol, drugs & anxiety disorders
  • Treatment & resources for anxiety
  • Cognitive distortions & CBT
  • Personality disorders
  • Eating disorders
  • Self-harm
  • What is psychosis
  • Risk factors for psychosis
  • Alcohol, Drugs & Psychosis
  • Schizophrenia
  • Bipolar disorder
  • Warning signs for developing psychosis
  • Crisis first aid for acute psychosis
  • Treatment & resources for psychosis
  • Recovery & building resources
  • Action planning using MHFA

 


Price Information

£170 per person, plus VAT

Start

12:00am
18th Sep

End

12:00am
19th Sep

Venue

The Therapy Centre, 5 Hurricane Way,
Norwich,
NR6 6EZ

Cost

£170

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


18th Sep

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
18th Sep

End

5:00pm
18th Sep

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


18th Sep

HABC Emergency First Aid at Work

This course is an HABC Accredited Emergency First Aid at Work course. It is a full day course and certificates are valid for 3 years. Course content includes:
- What is first aid?
- Roles & Responsibilities
- First Aid Kits
- DRSABCD
- Recovery Position
- Secondary Survey
- CPR
- AED
- Choking
- Bleeding
- Burns
- Sprains, Strains & Fractures
- Seizures
- Diabetic Emergency
- Stroke
- Heart Attack
- Accident forms
- Foreign objects
- Poisoning
- Anaphylaxis


Price Information

pp + VAT

Start

9:00am
18th Sep

End

4:00pm
18th Sep

Venue

The Therapy Centre,
5 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


18th Sep

Health and Safety, Food Safety, Infection Control and Fire Safety

This combined half day training session aims to provide both new staff on induction, and existing staff needing update training, with a clear understanding of health & safety, infection control, food safety and fire safety issues within their work environment

Mapped to CQC training update recommendations, providing robust and comprehensive staff mandatory training/updates and supporting standards 13 and 15 of The Care Certificate Induction

Health & Safety (Care Certificate Standard 13)
•To understand the principles of health and safety legislation and how to apply them in the workplace
•To be aware of your responsibilities and the responsibilities of others
•To understand the need for, and your role in, risk assessments

Infection Control (Care Certificate Standard 15)
•The legislation for Infection Control
•To understand and identify what causes infections and how they are spread
•Correct hand washing procedures (when/why/how!) – including practical exercise with UV Lightbox
•How to deal correctly with clinical waste, spillages and laundries

Fire Safety
•To gain a basic understanding of fire safety, The fire process; risks and hazards,
•Different types of fire extinguishers, what needs to be actioned on discovering a fire and the principles of safe evacuation
•The importance of understanding your organisation's fire policies, procedures and evacuation process.

Food Safety
•The Food Safety Act 1990, Food Safety Regulations
•Food Hazards and allergens, Understanding bacteria
•Kitchen safety & hygiene
•Staff responsibility – ‘the 4 Cs’


Price Information

£45 +VAT per person

Start

1:30pm
18th Sep

End

5:00pm
18th Sep

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


18th Sep

Moving and Handling and Falls Prevention

Ideal for both mandatory training and updates required by CQC and including:
- Legislation pertaining to moving and assisting safely
- Risk assessment
- Back care and the application of Ergonomics.
- Spinal mechanics, good working postures and minimising risks of sustaining musculoskeletal injury
- Principles of safe moving & assisting - with practical elements including the use of wheelchairs, profiling bed and hoist.
- Considering individual falls risk factors and how we can significantly reduce the risk of falling for clients whilst still promoting choice and independence.


Price Information

£45 +vat per person

Start

9:00am
18th Sep

End

1:00pm
18th Sep

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


18th Sep

Providing Effective Supervision

This well received ½ day course gives an understanding and knowledge of the important elements of supervision, within a social care setting.

It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes
•Understand the importance, purpose and principles of supervision.
•Understand the process, content and preparation for a structured supervision session.
•Create a comfortable forum for issues and concerns and for performance management.
•Develop skills in constructive feedback and coaching.
•Explore reflective conversation.
•Understand diversity and culture within supervision.

Understand:
•The supervision agreement
•Responsibilities for action
•Dealing with performance issues
•Identifying learning/development needs
•The link between supervision and appraisal

Who is it for?
Managers who supervise staff in a social care setting and need to undertake 1-1 meetings with their supervisees.

Start

9:30am
18th Sep

End

1:00pm
18th Sep

Venue

Norfolk Room, Breckland District Council,
Elizabeth House, Walpole Loke,
East Dereham,
Norfolk,
NR19 1EE

Cost

£30

Booking Details

Provider Name
Norfolk County Council

Contact Name
Pat Gray

Email
Click To Email Course

Telephone
01603 222909


19th Sep

Medicines Management

Offering a well-defined programme to raise awareness of accountability and responsibility regarding medicines and to encourage safe practice and promote correct procedures
Including:
- The 10 'Rights'
- Storage, safe ordering, receipt and disposal
- Defining the terms side effects, cautions, adverse reactions and contra-indications - and the importance of monitoring and reporting
- To discuss safe administration of ear drops, eye drops, inhalers, ointments and creams
- Awareness of policies, procedures, regulations, legislation and best practice guidelines in relation to medicines management and correct documentation


Price Information

£45 +vat per person

Start

9:00am
19th Sep

End

1:00pm
19th Sep

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


20th Sep

Harm Free Care

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
20th Sep

End

12:30pm
20th Sep

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


24th Sep

HABC Emergency First Aid at Work

This course is an HABC Accredited Emergency First Aid at Work course. It is a full day course and certificates are valid for 3 years. Course content includes:
- What is first aid?
- Roles & Responsibilities
- First Aid Kits
- DRSABCD
- Recovery Position
- Secondary Survey
- CPR
- AED
- Choking
- Bleeding
- Burns
- Sprains, Strains & Fractures
- Seizures
- Diabetic Emergency
- Stroke
- Heart Attack
- Accident forms
- Foreign objects
- Poisoning
- Anaphylaxis


Price Information

pp + VAT

Start

9:00am
24th Sep

End

4:00pm
24th Sep

Venue

Epilson House ,
Ipswich ,
IP3 9FJ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


25th Sep

MCA/DOLs for Managers and Seniors

This course is ideal for anybody who is a manager or senior wanting to further their knowledge around MCA/DOLs. Course content includes:

-What is MCA / DOLs
- Human Rights
- The Mental Capacity Act
- Core principles of the MCA
- Roles & Responsibilities
- Assessing capacity
- Who can make decsiions
- Mental Capacity Advocates
- Best interest discisions
- Deprivation of Liberty Safeguarding
- The future of DOLs


Price Information

pp VAT

Start

9:30am
25th Sep

End

4:00pm
25th Sep

Venue

The Therapy Centre,
5 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


25th Sep

Positive Behaviour Support Workshop

Our course is aimed at parents/carers, professionals and anyone working with children or adults with a learning disability. This 2 hour workshop is for learners to understand and support the use of effective communication and to increase knowledge, provide solutions and strategies on how to reinforce positive behaviour. Learners will gain an insight on who can be affected and how it can affect their everyday life using practical activities and group discussions.


Price Information

£20.00 per person

Start

6:00pm
25th Sep

End

8:00pm
25th Sep

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


25th Sep

Positive Behaviour Support Workshop

Our course is aimed at parents/carers, professionals and anyone working with children or adults with a learning disability. This 2 hour workshop is for learners to understand and support the use of effective communication and to increase knowledge, provide solutions and strategies on how to reinforce positive behaviour. Learners will gain an insight on who can be affected and how it can affect their everyday life using practical activities and group discussions.


Price Information

£20.00 per person

Start

6:00pm
25th Sep

End

8:00pm
25th Sep

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


25th Sep

Positive Behaviour Support Workshop

Our course is aimed at parents/carers, professionals and anyone working with children or adults with a learning disability. This 2 hour workshop is for learners to understand and support the use of effective communication and to increase knowledge, provide solutions and strategies on how to reinforce positive behaviour. Learners will gain an insight on who can be affected and how it can affect their everyday life using practical activities and group discussions.


Price Information

£20.00 per person

Start

6:00pm
25th Sep

End

8:00pm
25th Sep

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


25th Sep

Positive Behaviour Support Workshop

Our course is aimed at parents/carers, professionals and anyone working with children or adults with a learning disability. This 2 hour workshop is for learners to understand and support the use of effective communication and to increase knowledge, provide solutions and strategies on how to reinforce positive behaviour. Learners will gain an insight on who can be affected and how it can affect their everyday life using practical activities and group discussions.


Price Information

£20.00 per person

Start

6:00pm
25th Sep

End

8:00pm
25th Sep

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


25th Sep

Positive Behaviour Support Workshop

Our course is aimed at parents/carers, professionals and anyone working with children or adults with a learning disability. This 2 hour workshop is for learners to understand and support the use of effective communication and to increase knowledge, provide solutions and strategies on how to reinforce positive behaviour. Learners will gain an insight on who can be affected and how it can affect their everyday life using practical activities and group discussions.


Price Information

£20.00 per person

Start

6:00pm
25th Sep

End

8:00pm
25th Sep

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


25th Sep

Positive Behaviour Support Workshop

Our course is aimed at parents/carers, professionals and anyone working with children or adults with a learning disability. This 2 hour workshop is for learners to understand and support the use of effective communication and to increase knowledge, provide solutions and strategies on how to reinforce positive behaviour. Learners will gain an insight on who can be affected and how it can affect their everyday life using practical activities and group discussions.


Price Information

£20.00 per person

Start

6:00pm
25th Sep

End

8:00pm
25th Sep

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


25th Sep

Positive Behaviour Support Workshop

Our course is aimed at parents/carers, professionals and anyone working with children or adults with a learning disability. This 2 hour workshop is for learners to understand and support the use of effective communication and to increase knowledge, provide solutions and strategies on how to reinforce positive behaviour. Learners will gain an insight on who can be affected and how it can affect their everyday life using practical activities and group discussions.


Price Information

£20.00 per person

Start

6:00pm
25th Sep

End

8:00pm
25th Sep

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


30th Sep

Social Care Worker 2 Day Induction

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
30th Sep

End

4:30pm
1st Oct

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


October 2019

Arrow

2nd Oct

Safeguarding Adults Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
2nd Oct

End

12:30pm

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


3rd Oct

Full Day Moving and Handling Training

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
3rd Oct

End

4:30pm
3rd Oct

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


4th Oct

First Aid for the Mind

One day course including

  • Recognition that there is a mental health issue
  • How to assist with getting help
  • Stress
  • Depression
  • Anxiety Disorders
  • Psychosis
  • Substance Misuse
  • Suicide
  • Self Harm

 


Price Information

The cost per person is £80 + VAT

Start

9:00am
4th Oct

End

4:00am
4th Oct

Venue

Norvic Training (UK) Ltd.,
Bowthorpe Hall, Bowthorpe Hall Road,
Norwich,
Norfolk,
NT5 9AA

Booking Details

Provider Name
Norvic Training (UK) Ltd

Contact Name
Andy Swain

Email
Click To Email Course

Telephone
01603343534


7th Oct

Oral Health Care - 'Smiling Matters'

Suitable for all levels of care staff and offered following the CQC June 2019 review and summary report.

Course contents include:

  • Statistics and recommendations, as highlighted in the NICE Guidelines and in the CQC summary review June 2019
  • Why good oral health care is important and the implications of poor oral care
  • Assessing individual’s oral health and their ongoing day-to-day oral hygiene needs – using the ‘Oral Health Assessment Tool’ as recommended by CQC
  • Barriers to people receiving good oral care and how we can overcome them
  • Working in partnership with the multi-disciplinary team to provide and improve good standards of oral healthcare
  • Care planning – and most importantly, care delivery! (to include oral health policy)

All course content maps to and references the relevant recommendations of CQC, NICE Guidelines and Public Health England. *Practical element is included in this session*


Price Information

£49 + vat per person

Start

9:30am
7th Oct

End

1:00pm
7th Oct

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


9th Oct

Oral Care - With Joy Hynes, Dental CQC Inspector

In light of the recent CQC guidance highlighting that all staff in care settings are to be trained in Oral Care, Anglian Training have partnered with practising dental hygienist and CQC Dental Inspector to offer some Oral Healthcare training sessions


Price Information

+ VAT

Start

9:00am
9th Oct

End

11:15am
9th Oct

Venue

The Brook Hotel ,
2 Barnard Road, ,
Norwich ,
Norfolk,
NR5 9JB

Cost

£55

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


9th Oct

Oral Care - With Joy Hynes, Dental CQC Inspector

In light of the recent CQC guidance highlighting that all staff in care settings are to be trained in Oral Care, Anglian Training have partnered with practising dental hygienist and CQC Dental Inspector to offer some Oral Healthcare training sessions


Price Information

+ VAT

Start

9:00am
9th Oct

End

11:15am
9th Oct

Venue

The Brook Hotel ,
2 Barnard Road, ,
Norwich ,
Norfolk,
NR5 9JB

Cost

£55

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


10th Oct

Signalong Phase 1

Signalong Phase 1
Dates: 10th ,17th , 24th, 31st and 7th November Time: 6pm to 9pm.

This is an accredited course and suitable for anyone who provides support for those who use Signalong as part of their communication. It aims to develop the learners skills to understand the communication process and develop learners abilities to communicate with those who have communication impairments.


Price Information

£85.00 per learner £19.00 per Signalong Book (optional)

Start

6:00pm
10th Oct

End

9:00pm
7th Nov

Venue

221 St Leoards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£85

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


10th Oct

Signalong Phase 1

Signalong Phase 1
Dates: 10th ,17th , 24th, 31st and 7th November Time: 6pm to 9pm.

This is an accredited course and suitable for anyone who provides support for those who use Signalong as part of their communication. It aims to develop the learners skills to understand the communication process and develop learners abilities to communicate with those who have communication impairments.


Price Information

£85.00 per learner £19.00 per Signalong Book (optional)

Start

6:00pm
10th Oct

End

9:00pm
7th Nov

Venue

221 St Leoards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£85

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


11th Oct

Advanced Medicines Management and Audit

Offering a well-defined programme over a full day which will support, encourage and underpin ‘safe practice’; suitable for all Managers, senior staff or Nurses.
Including:

  • Relevant legislation. (Inc. NMC guidelines, CQC and best practice guidelines)
  • Our accountabilities and responsibilities, including Continued Professional Development
  • The requirement of all senior staff in practice, to provide essential supervision and education in the workplace and evidence of assessment of competency
  • Revisiting correct administration (Inc. 10 Rights) and the importance of observation and monitoring, reporting and responding to potential side effects, cautions, adverse reactions and contra-indications
  • Refreshing the key points in the care, control & administration of medicines (Inc. MCA & DoLS, ordering, receipt, storage, administration, disposal procedures etc)
  • Discussing correct documentation and safe record keeping, including audits/templates

 


Price Information

£89 +vat per person

Start

9:30am
11th Oct

End

4:30pm
11th Oct

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


11th Oct

Harm Free Care

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
11th Oct

End

12:30pm
11th Oct

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


11th Oct

Medicines Management in Care Homes

Attendees will gain the competencies required for giving medication to care home residents in accordance with the relevant standards and guidelines as set out by the National Institute for Health and Care Excellence (NICE), the Care Quality Commission (CQC), the Royal Pharmaceutical Society and the Care Certificate.

Our training courses are comprehensive and suitable for staff from all care homes, including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.


Price Information

£56.00 per person. In house training can be offered £495 for up to 12 delegates

Start

9:30am
11th Oct

End

1:00pm
11th Oct

Venue

Yours Business Networks,
18 Tuesday Market Place,
Kings Lynn,
Norfolk,
PE30 1JW

Cost

£56

Booking Details

Provider Name
Arden and Gem CSU

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


14th Oct

Award in Education and Training Level 3

To provide in-depth knowledge and practical skills to build confidence and ability in the planning and delivery of your workplace-based training.

This Level 3 qualification (which replaced PTLLS) aims to help trainers - or those wishing to train - to develop their skills and confidence within the training role in adult education:
-to be able to plan and deliver inclusive teaching sessions to meet your learners' needs
-to deliver effective training
-to be able to assess and give constructive feedback.

The course structure is as follows:
✹ Course ‘Preparation time’
✹ 3 full days of classroom-based learning (14/15/16 October 2019)
✹ Self-directed study with excellent Tutor support
✹ A further full day classroom-based Micro-teach and tutor support (11 November 2019)

Accredited through Highfield Qualifications and mapped to the RQF.


Price Information

Price on application

Start

9:00am
14th Oct

End

5:00pm

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


14th Oct

Safeguarding for Managers and Seniors

This safeguarding course is a full day session ideal for managers & senior staff members.

Course content includes:
- Your roles in relation to safeguarding
- Legislation, guidance and procedures
- Recruitment and safeguarding
- how MCA/DOLs connects to safeguarding
- Internal investigations and collecting information
- Sharing information
- Knowing when to refer information
- Communication
- Safeguarding referrals & process
- Safeguarding action plans
- GDPR, confidentiality & consent
- Complaints & Compliments
- Quality assurance


Price Information

£70pp + VAT

Start

9:30am
14th Oct

End

4:30pm
14th Oct

Venue

The Therapy Centre,
5 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508447311


14th Oct

Social Care Worker 2 Day Induction

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
14th Oct

End

4:30pm
15th Oct

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


16th Oct

Wheelchair Support Workshop

Our workshop is aimed at parents/carers, professionals and anyone supporting someone in a wheelchair. The workshop is for learners to understand and support the wheelchair user, using safety techniques and offering support. Learners will also gain experience on how to look after themselves and the person they are supporting in a safe environment. Practical experience will also be delivered on this course.
Course Objectives
• Safety features of a standard wheelchair.
• Looking after yourself and the person you are supporting.
• Offering support to a person to stand and walk.
• Practical experience of pushing a person in a wheelchair, including up and down curbs.

Please advise on time of booking if you/would like to bring your wheelchair to use during the workshop.


Price Information

£20.00 per person

Start

6:00pm
16th Oct

End

8:00pm
16th Oct

Venue

221 St Leoards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


17th Oct

Basic HR and Legislation for Care Managers and Seniors

This course is ideal for any Managers or individual who are responsible for others within the workplace who would like to build upon their knowledge of HR & Legislation so that they have confidence to deal with any matters that arise in a lawful way.

This course is not designed to go through everything there is to know about these subjects, but to make them easily understandable and applicable to the care sector.

Content includes;

  • Recruitment (Advertisement, what you can & cannot ask at interview, appropriate checks, references etc)
  • Discrimination
  • Disability & reasonable adjustments
  • Contract requirements, staff handbooks & altering contracts
  • Notice periods & Employee rights
  • Various staff retention strategies
  • A range of absences including - sick, holiday, maternity, paternity etc
  • Requirements in regards to PPE, equipment, training
  • Working time directive & breaks
  • Substance misuse
  • Social Media
  • Disciplinary process
  • Dismissal (Including when it may be unfair, wrongful or constructive)

 


Price Information

+ VAT

Start

9:30am
17th Oct

End

4:00pm
17th Oct

Venue

The Therapy Centre,
5 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508447311


17th Oct

Full Day Moving and Handling Training

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
17th Oct

End

4:30pm
17th Oct

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


18th Oct

Basic HR and Legislation for Care Managers and Seniors

This course is ideal for any Managers or individual who are responsible for others within the workplace who would like to build upon their knowledge of HR & Legislation so that they have confidence to deal with any matters that arise in a lawful way.

This course is not designed to go through everything there is to know about these subjects, but to make them easily understandable and applicable to the care sector.

Content includes;
- Recruitment (Advertisement, what you can & cannot ask at interview, appropriate checks, references etc)
- Discrimination
- Disability & reasonable adjustments
- Contract requirements, staff handbooks & altering contracts
- Notice periods & Employee rights
- Various staff retention strategies
- A range of absences including - sick, holiday, maternity, paternity etc
- Requirements in regards to PPE, equipment, training
- Working time directive & breaks
- Substance misuse
- Social Media
- Disciplinary process
- Dismissal (Including when it may be unfair, wrongful or constructive)


Price Information

+ VAT

Start

9:30am
18th Oct

End

4:00pm
18th Oct

Venue

Epilson House, Masterlords Village,
ipswich,
Suffolk,
IP3 9FJ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508447311


18th Oct

Basic Life Support and First Aid in Complex Care

This training is suitable for trainers and lead clinicians and their staff teams who work within *complex care/case management, providing Basic Life Support and First aid training bespoke to client needs;
*(conditions may include scoliosis, lordosis, tracheostomy, spinal injury, osteoporosis, obesity/bariatric, multiple disability)

The session includes practical elements using training aids and models.
Course contents include:

-How a 999 call may differ, pertaining to the client with complex care needs
-The care for an unconscious client in different situations
-Recovery position with complex care clients
-Differences/alterations to CPR in various complex care conditions, including tracheostomy/laryngectomy/ventilated clients
-Differences/alterations in responses for choking
-To state how DNACPR/ADRT/LPA can affect care provided (New ReSPECT form)

Delivered by a qualified Nurse trainer with extensive experience of working within complex care.


Price Information

£65 +vat per person

Start

9:30am
18th Oct

End

1:00pm
18th Oct

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


21st Oct

Oral Care - With Joy Hynes, Dental CQC Inspector

In light of the recent CQC guidance highlighting that all staff in care settings are to be trained in Oral Care, Anglian Training have partnered with practising dental hygienist and CQC Dental Inspector to offer some Oral Healthcare training sessions


Price Information

+ VAT

Start

9:00am
21st Oct

End

11:15am
21st Oct

Venue

The Oaklands ,
Yarmouth Road,
Norwich ,
Norfolk,
NR7 0HH

Cost

£55

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


21st Oct

Oral Care - With Joy Hynes, Dental CQC Inspector

In light of the recent CQC guidance highlighting that all staff in care settings are to be trained in Oral Care, Anglian Training have partnered with practising dental hygienist and CQC Dental Inspector to offer some Oral Healthcare training sessions


Price Information

+ VAT

Start

11:30am
21st Oct

End

1:45pm
21st Oct

Venue

The Oaklands ,
Yarmouth Road,
Norwich ,
Norfolk,
NR7 0HH

Cost

£55

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


21st Oct

Oral Care - With Joy Hynes, Dental CQC Inspector

In light of the recent CQC guidance highlighting that all staff in care settings are to be trained in Oral Care, Anglian Training have partnered with practising dental hygienist and CQC Dental Inspector to offer some Oral Healthcare training sessions


Price Information

+ VAT

Start

2:15pm
21st Oct

End

4:30pm
21st Oct

Venue

The Oaklands ,
Yarmouth Road,
Norwich ,
Norfolk,
NR7 0HH

Cost

£55

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


21st Oct

Oral Care - With Joy Hynes, Dental CQC Inspector

In light of the recent CQC guidance highlighting that all staff in care settings are to be trained in Oral Care, Anglian Training have partnered with practising dental hygienist and CQC Dental Inspector to offer some Oral Healthcare training sessions


Price Information

+ VAT

Start

9:00am
21st Oct

End

11:15am
21st Oct

Venue

The Oaklands ,
Yarmouth Road,
Norwich ,
Norfolk,
NR7 0HH

Cost

£55

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


21st Oct

Oral Care - With Joy Hynes, Dental CQC Inspector

In light of the recent CQC guidance highlighting that all staff in care settings are to be trained in Oral Care, Anglian Training have partnered with practising dental hygienist and CQC Dental Inspector to offer some Oral Healthcare training sessions


Price Information

+ VAT

Start

11:30am
21st Oct

End

1:45pm
21st Oct

Venue

The Oaklands ,
Yarmouth Road,
Norwich ,
Norfolk,
NR7 0HH

Cost

£55

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


21st Oct

Oral Care - With Joy Hynes, Dental CQC Inspector

In light of the recent CQC guidance highlighting that all staff in care settings are to be trained in Oral Care, Anglian Training have partnered with practising dental hygienist and CQC Dental Inspector to offer some Oral Healthcare training sessions


Price Information

+ VAT

Start

2:15pm
21st Oct

End

4:30pm
21st Oct

Venue

The Oaklands ,
Yarmouth Road,
Norwich ,
Norfolk,
NR7 0HH

Cost

£55

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


22nd Oct

Dementia Detectives: Finding the person within - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Designed to be booked as a two-day workshop alongside Day 2: Dementia - Distressed Behaviour / Communication but can be booked individually if required.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book 5 places and get a 6th place free.

Start

8:45am
22nd Oct

End

4:00pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


22nd Oct

End Of Life Care for people with Dementia (Kelling)

This one day workshop is aimed at health and social care staff and therapists who are likely to come into contact with people with dementia who may be approaching the last year of life. It aims to raise awareness of different types of dementia, communication issues and the needs of carers, in the context of end of life care, helping you to build up a 'toolkit' of care strategies.


Price Information

There is a charge of £30 per delegate payable on receipt of invoice from NCH&C finance department. Please note: you will be charged for non-attendance unless notice is received at least 3 weeks before the workshop date.

Start

9:00am
22nd Oct

End

4:00pm
22nd Oct

Venue

Bayfield Centre, Kelling Hospital ,
Old Cromer Road, High Kelling ,
Holt,
Norfolk ,
NR25 6QA

Cost

£30

Booking Details

Provider Name
Norfolk Community Health and Care NHS Trust

Contact Name
Lesley-Ann Knox

Email
Click To Email Course

Telephone
07917228389


23rd Oct

Dementia Detectives: Finding the person within: Day 2: Dementia - Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book 5 places and get a 6th place free.

Start

8:45am
23rd Oct

End

4:00pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


23rd Oct

Effective Supervision within the Care Sector

This course is ideal for anybody who is responsible for supervising other staff members and would like confidence when completing supervisions.

Course content will include:
- What is supervision?
- Different contexts of supervision
- Why do we have supervision?
- Legislation
- Agreed ways of working
- How can supervision help with performance management
- The role of the supervisor
- Confidentiality
- Boundaries
- Roles & Accountability
- Recognising when potential conflict can arise and how to approach
- How does supervision support performance?
- Power imbalance
- importance of constructive feedback
- Effective communication
- Management theories & models of supervision
- Reflective practice


Price Information

+ VAT

Start

9:30am
23rd Oct

End

3:00pm
23rd Oct

Venue

The Therapy Centre,
5 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508447311


25th Oct

Harm Free Care

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
25th Oct

End

12:30pm
25th Oct

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


29th Oct

Safeguarding Adults Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
29th Oct

End

12:30pm

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


29th Oct

Self-Neglect and Hoarding

This course aims to improve our understanding and awareness of self-neglect and hoarding, recognising that they are categorised within Safeguarding, linked to mental health conditions and becoming increasingly prevalent within our society
Course contents include:

  • Defining self-neglect and hoarding disorder: associated behaviours, hoarding themes and potential reasons why people hoard.
  • Our responsibilities and accountabilities within Safeguarding Adults and Children and the Mental Capacity Act.
  • Identifying skills for promoting positive engagement and providing guidance for professionals when working with people with hoarding disorder, including clutter rating scales and assessment documentation
  • Discussing all relevant environmental and housing legislation including organisational policies and procedures
  • To improve knowledge and confidence for Motivational Interviewing and awareness of cycles of change models
  • To assist staff to action plan for future working with individuals who present with self-neglect hoarding disorder

Suitable for staff working within in all areas of health and social care, including but not limited to mental health, sheltered accommodation, housing associations, shared care and community living


Price Information

£49 +vat per person

Start

9:30am
29th Oct

End

1:00pm
29th Oct

Venue

Training and Assessment in Healthcare,
15 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107


30th Oct

Communication Workshop

This workshop is for anyone who works with, supports, or lives with people with learning disabilities, autistic spectrum disorders, difficult and challenging behaviour. It aims to provide the knowledge and understanding to improve communication methods and understand and overcome barriers to communicating effectively with a person with learning disabilities. This workshop will also help to consider the importance of effective communication, and to identify the impact of a lack of effective communication.

Course Objectives
• Understand why effective communication is important in the setting in which you work or live.
• Be able to identify ways to overcome barriers to communication.
• Look at different aids in communication.
• Consider how to meet the communication and language needs, wishes and preferences of individuals.
• Effective communication within a positive behaviour support framework.

 


Price Information

£20.00 per person

Start

5:30pm
30th Oct

End

7:30pm
30th Oct

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Amy Elvin

Email
Click To Email Course

Telephone
01603765405


November 2019

Arrow

4th Nov

Effective Supervision within the Care Sector

This course is ideal for anybody who is responsible for supervising other staff members and would like confidence when completing supervisions.

Course content will include:
- What is supervision?
- Different contexts of supervision
- Why do we have supervision?
- Legislation
- Agreed ways of working
- How can supervision help with performance management
- The role of the supervisor
- Confidentiality
- Boundaries
- Roles & Accountability
- Recognising when potential conflict can arise and how to approach
- How does supervision support performance?
- Power imbalance
- importance of constructive feedback
- Effective communication
- Management theories & models of supervision
- Reflective practice

 


Price Information

+ VAT

Start

9:30am
4th Nov

End

3:00pm
4th Nov

Venue

Epilson House,
Framingham Earl,
Ipswich,
Suffolk,
IP3 9FJ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508447311


4th Nov

Social Care Worker 2 Day Induction

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
4th Nov

End

4:30pm
5th Nov

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


6th Nov

Coaching Conversations

Free 1½ day training sessions to help develop health and social care providers’ skills and knowledge around how to have a coaching conversation. The programme has been developed by Health Education England (HEE), the UEA and healthcare providers in East of England and is open to social care providers as well as health colleagues.

Research has supported the implementation of coaching within organisations to improve communication, support culture change and enhance service user experience and staff morale. The coaching conversations programme will give large volumes of staff a basic understanding of coaching and elemental core skills to use in their daily conversations with work colleagues or service users. This programme is designed to complement existing coaching programmes rather than replace them.

Day 1: 6 November
Day 2: 25 November

See flyer for full details.


Price Information

NB. Places are free, however a charge of £50 will be made for anyone not attending or cancelling within five days of the event.

Start

9:30am
6th Nov

End

3:30pm

Venue

The Kings Centre,
30 Queen Anne's Road,
Great Yarmouth,
NR31 0LE

Booking Details

Provider Name
East Coast Community Healthcare

Contact Name
ECCH

Email
Click To Email Course

Telephone
01502 445300


6th Nov

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.


Price Information

£69+ VAT per delegate.
Discount options available for multiple bookings. Please contact Becka for more information, 01473 927602 or email becka.brestner-hood@ikonacademy.co.uk

Start

9:30am
6th Nov

End

5:00pm
6th Nov

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road,
Ipswich,
Suffolk,
IP10 0BF

Cost

£69

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


6th Nov

Medicines Management in Care Homes

Attendees will gain the competencies required for giving medication to care home residents in accordance with the relevant standards and guidelines as set out by the National Institute for Health and Care Excellence (NICE), the Care Quality Commission (CQC), the Royal Pharmaceutical Society and the Care Certificate.

Our training courses are comprehensive and suitable for staff from all care homes, including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.


Price Information

£56.00 per person. In house training can be offered £495 for up to 12 delegates

Start

1:30pm
6th Nov

End

5:00pm
6th Nov

Venue

The Costessey Centre,
Longwater Lane, Costessey,
Norwich,
Norfolk,
NR8 5AH

Cost

£56

Booking Details

Provider Name
Arden and Gem CSU

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


7th Nov

Full Day Moving and Handling Training

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
7th Nov

End

4:30pm
7th Nov

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


12th Nov

HABC Emergency First Aid at Work

This course is an HABC Accredited Emergency First Aid at Work course. It is a full day course and certificates are valid for 3 years. Course content includes:
- What is first aid?
- Roles & Responsibilities
- First Aid Kits
- DRSABCD
- Recovery Position
- Secondary Survey
- CPR
- AED
- Choking
- Bleeding
- Burns
- Sprains, Strains & Fractures
- Seizures
- Diabetic Emergency
- Stroke
- Heart Attack
- Accident forms
- Foreign objects
- Poisoning
- Anaphylaxis


Price Information

pp + VAT

Start

9:00am
12th Nov

End

4:00pm
12th Nov

Venue

The Therapy Centre,
5 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Cost

£70

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


13th Nov

End Of Life Care for people with Dementia (Norwich)

This one day workshop is aimed at health and social care staff and therapists who are likely to come into contact with people with dementia who may be approaching the last year of life. It aims to raise awareness of different types of dementia, communication issues and the needs of carers, in the context of end of life care, helping you to build up a 'toolkit' of care strategies.


Price Information

There is a charge of £30 per delegate payable on receipt of invoice from NCH&C finance department. Please note: you will be charged for non-attendance unless notice is received at least 3 weeks before the workshop date.

Start

9:00am
13th Nov

End

4:00pm
13th Nov

Venue

Rowan Centre, Priscilla Bacon Lodge. Colman Hospital,
Unthank Road ,
Norwich,
Norfolk ,
NR2 2PJ

Cost

£30

Booking Details

Provider Name
Norfolk Community Health and Care NHS Trust

Contact Name
Lesley-Ann Knox

Email
Click To Email Course

Telephone
07917228389


14th Nov

Providing Effective Supervision

This well received ½ day course gives an understanding and knowledge of the important elements of supervision, within a social care setting.

It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes
•Understand the importance, purpose and principles of supervision.
•Understand the process, content and preparation for a structured supervision session.
•Create a comfortable forum for issues and concerns and for performance management.
•Develop skills in constructive feedback and coaching.
•Explore reflective conversation.
•Understand diversity and culture within supervision.

Understand:
•The supervision agreement
•Responsibilities for action
•Dealing with performance issues
•Identifying learning/development needs
•The link between supervision and appraisal

Who is it for?
Managers who supervise staff in a social care setting and need to undertake 1-1 meetings with their supervisees.

Start

9:30am
14th Nov

End

1:00pm
14th Nov

Venue

White Horse PH,
The Street, Trowse Newton,
Norwich,
Norfolk,
NR14 8ST

Cost

£30

Booking Details

Provider Name
Norfolk County Council

Contact Name
Pat Gray

Email
Click To Email Course

Telephone
01603 222909


15th Nov

Harm Free Care

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
15th Nov

End

12:30pm
15th Nov

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


18th Nov

Social Care Worker 2 Day Induction

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
18th Nov

End

4:30pm
19th Nov

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


21st Nov

Adult Mental Health First Aid (MHE Accredited)

This course is ideal for anybody wanting to learn more about mental health, managing their own stress and also supporting others who are struggling with their mental health. This is a full 2 day course which is accredited by Mental Health England.

Content includes:

  • Why mental health first aid
  • The Mental Health First Aid Action Plan
  • What is mental health
  • The impact of mental health issues
  • Stigma & Discrimination
  • What is depression
  • Symptoms of depression
  • Risk Factors
  • Depression in the workplace
  • Suicide figures
  • Alcohol, drugs & mental health
  • First Aid for Suicidal Crisis
  • Non-judgemental Listening Skills
  • First Aid for depression
  • Treatment & resources for depression
  • Self-care
  • What is an anxiety disorder?
  • First aid for anxiety disorders
  • Crisis first aid after a traumatic event
  • Alcohol, drugs & anxiety disorders
  • Treatment & resources for anxiety
  • Cognitive distortions & CBT
  • Personality disorders
  • Eating disorders
  • Self-harm
  • What is psychosis
  • Risk factors for psychosis
  • Alcohol, Drugs & Psychosis
  • Schizophrenia
  • Bipolar disorder
  • Warning signs for developing psychosis
  • Crisis first aid for acute psychosis
  • Treatment & resources for psychosis
  • Recovery & building resources
  • Action planning using MHFA

 


Price Information

£170 per person plus VAT

Start

9:30am
21st Nov

End

4:30pm
22nd Nov

Venue

The Therapy Centre, 5 Hurricane Way,
Norwich,
NR6 6EZ

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603 574079


21st Nov

Full Day Moving and Handling Training

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
21st Nov

End

4:30pm
21st Nov

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


26th Nov

Dementia Detectives: Finding the person within - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Designed to be booked as a two-day workshop alongside Day 2: Dementia - Distressed Behaviour / Communication but can be booked individually if required.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book 5 places and get a 6th place free.

Start

8:45am
26th Nov

End

4:00pm
26th Nov

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


26th Nov

Train the Trainer Safeguarding Awareness - Norwich

The aim of the session is to train staff to deliver safeguarding awareness training to staff and volunteers in their own organisation. Participants will be provided with a set of training materials that they can use back in the workplace including: handouts, exercises, quizzes, case studies, PowerPoint presentations and a link to a safeguarding awareness film. The pack contents cover all the materials for a half day or full day awareness session and a ninety-minute update session.

Learning outcomes:

  • Describe what is meant by abuse and neglect and be able to recognise the indicators of abuse
  • Describe your organisation’s procedures for safeguarding adults and your role within them
  • Recognise your duty of care to adults at risk
  • Describe how to promote the adult at risk’s choice and control and understand the Making Safeguarding Personal agenda
  • Identify the principles of the Mental Capacity Act (2005) and understand that adults with capacity can make decisions which may seem unwise
  • Describe what is meant by consent and the rules of information sharing
  • Identify how to ensure immediate safety of an adult at risk of harm
  • Identify how to inform the appropriate person in your organisation of a safeguarding adults concern
  • Describe how and where to record concerns about abuse and neglect
  • Describe how to use the ‘Whistleblowing’ policies and procedures

These reflect level one of the Bournemouth competencies for safeguarding adults which had been adopted by the Norfolk Safeguarding Adults Board.

What will I be able to do as a result of attending the training for trainers?

  • Deliver quality, interactive safeguarding adults awareness training to your own staff group in an engaging way, for either a half day or full day session
  • Have participated in the group exercises and considered how to best deliver them to meet the needs of your staff and/or volunteers
  • Identify how to adapt the case studies and design your own training materials to best meet the needs of your organisation

 


Price Information

The total cost is £239 (including VAT).

Start

9:15am
26th Nov

End

4:30pm

Venue

Cotman Housing Association,
Bowthorpe Hall Road,
Norwich,
NR5 9AD

Cost

£239

Booking Details

Provider Name
NSAB/KP Social Care Training Ltd

Contact Name
-

Email
Click To Email Course

Telephone
-


27th Nov

Dementia Detectives: Finding the person within: Day 2: Dementia - Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.


Price Information

Price: £57 per day or attend both days for a reduced price of £100. Book 5 places and get a 6th place free.

Start

8:45am
27th Nov

End

4:00pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


27th Nov

Safeguarding Knowhow for Provider Managers

St Thomas Training is the official provider of training in Safeguarding Adults and Mental Capacity Act for Norfolk County Council and the Norfolk Safeguarding Adults Board.

A two-day session to enable managers in the voluntary, private and independent sector to fulfil their safeguarding responsibilities effectively and work with their partners in the statutory sector to achieve, wherever possible, the outcomes service users wish to achieve for themselves.

TARGET GROUP

Managers and senior staff in independent, private and voluntary organisations. Delegates must have previously completed as a minimum safeguarding adults awareness training and Mental Capacity Act training to level one as a minimum.

LEARNING OUTCOMES:

BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

  • Understand their role as a manager/ senior staff member responsible for safeguarding adults
  • Have updated their knowledge of safeguarding legislation, guidance and local procedures in particular the nature of domestic abuse and the new offence of coercive control
  • Have refreshed their knowledge and understanding of the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards
  • Know how to share and gather information in order to contribute to a safeguarding enquiry
  • Have developed skills to communicate with a service user to enable them to express the outcomes they wish to achieve to keep themselves safe
  • Know how to make a safeguarding referral and how to contribute to the safeguarding process
  • Know how to contribute to and comply with a safeguarding plan
  • Understand the rules that govern information sharing, consent and confidentiality
  • Know how to deal with allegations against staff and when to refer to the MASH
  • Be able to apply and implement the safer recruitment agenda in your organisation; understand when DBS checks are required and how to ask questions about motivation to work with vulnerable adults
  • Know how to manage complaints from family members and how to ensure that the complaints process does not detract from any safeguarding concerns

Wednesday 27th & Thursday 28th November 2019 - 9.30am start each day.


Price Information

£100.00 including VAT per person for employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
27th Nov

End

4:30pm

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£100

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


29th Nov

Harm Free Care

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
29th Nov

End

12:30pm
29th Nov

Venue

Units 13/14 Heacham Hall Ind Units,
Hall Close,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


December 2019

Arrow

2nd Dec

Social Care Worker 2 Day Induction

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person

Start

9:30am
2nd Dec

End

4:30pm
3rd Dec

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


5th Dec

Full Day Moving and Handling Training

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
5th Dec

End

4:30pm
5th Dec

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


13th Dec

Harm Free Care

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
13th Dec

End

12:30pm
13th Dec

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


January 2020

Arrow

21st Jan

Learning Lessons from Safeguarding Adults Reviews

PLEASE NOTE - THE CONTENT OF THIS SESSION CHANGES COMPLETELY FROM YEAR TO YEAR, TO REFLECT NEW CASES AND DIFFERENT PRIORITIES. THE NEW YEAR STARTS ON 1ST APRIL. THE CONTENT OF THE SESSIONS FROM 1ST APRIL 2019 - 31ST MARCH 2020 WILL BE COMPLETELY DIFFERENT TO WHAT WAS COVERED BETWEEN 1ST APRIL 2018 AND 31ST MARCH 2019.

AIM

A one-day session to enable practitioners, in supportive, non blaming environment, to understand the key themes emerging from Safeguarding Adults Reviews. Delegates will also reflect on what the learning means for their practice with service users and their communication and joint working with staff for our partner agencies.

Safeguarding Adults Reviews are conducted when a service user has died or experienced serious harm and there are concerns about how agencies have worked together to safeguard the person. Often in these cases staff have worked diligently and with great care and concern for the service use but with the benefit of hindsight an SAR can shine a light on how staff may have been caught up in complex inter agency or family dynamics which made it difficult to accurately assess the risks to the service user or hear the service user's voice.

The course will consider our Norfolk SARs and learning emerging nationally throughout the year.

TARGET GROUP

Assistant practitioners, social workers, practice consultants, team managers, and optional for Heads of Service/Heads of Operations and Assistant Directors. Also other experienced staff in health & social care organisations throughout the county of Norfolk.

LEARNING OUTCOMES: BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

  • understand the themes emerging from SARs and what it means for developing individual practice
  • have analysed a section of an anonymised SAR with a view to considering the multi agency context and the risks to the service user
  • understand the concept of static and dynamic risks and the protective / mitigating factors within a person’s life and how to balance them
  • have clarified best practice in information sharing and the multi agency dynamics which can operate to as a barrier to gathering information
  • know how to use supervision effectively to share and analyse risk
  • understand the inter relationship between the MCA and safeguarding work and how the assumption of capacity and the concept of ‘Lifestyle choice’ can detract from understanding the risk of harm
  • know how the ‘Rule of Optimism’ can operate when there are serious risks to service users and understand how to recognise this

HOW TO BOOK ON ONE OF THESE SESSIONS

Employees of organisations other than Norfolk County Council within the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post. 


Price Information

Free to Norfolk County Council employees. £50.00 per person for employees of other organisations within the county of Norfolk and if you book 3 places at the same time then 1 of those places is free.

Start

9:30am
21st Jan

End

4:30pm

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


February 2020

Arrow

6th Feb

Adult Mental Health First Aid (MHE Accredited)

This course is ideal for anybody wanting to learn more about mental health, managing their own stress and also supporting others who are struggling with their mental health. This is a full 2 day course which is accredited by Mental Health England.

Content includes:

  • Why mental health first aid
  • The Mental Health First Aid Action Plan
  • What is mental health
  • The impact of mental health issues
  • Stigma & Discrimination
  • What is depression
  • Symptoms of depression
  • Risk Factors
  • Depression in the workplace
  • Suicide figures
  • Alcohol, drugs & mental health
  • First Aid for Suicidal Crisis
  • Non-judgemental Listening Skills
  • First Aid for depression
  • Treatment & resources for depression
  • Self-care
  • What is an anxiety disorder?
  • First aid for anxiety disorders
  • Crisis first aid after a traumatic event
  • Alcohol, drugs & anxiety disorders
  • Treatment & resources for anxiety
  • Cognitive distortions & CBT
  • Personality disorders
  • Eating disorders
  • Self-harm
  • What is psychosis
  • Risk factors for psychosis
  • Alcohol, Drugs & Psychosis
  • Schizophrenia
  • Bipolar disorder
  • Warning signs for developing psychosis
  • Crisis first aid for acute psychosis
  • Treatment & resources for psychosis
  • Recovery & building resources
  • Action planning using MHFA

 


Price Information

£170 pp + VAT

Start

9:00am
6th Feb

End

4:00pm
7th Feb

Venue

The Therapy Centre,
5 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01603574079


12th Feb

Providing Effective Supervision

This well received ½ day course gives an understanding and knowledge of the important elements of supervision, within a social care setting.

It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes
•Understand the importance, purpose and principles of supervision.
•Understand the process, content and preparation for a structured supervision session.
•Create a comfortable forum for issues and concerns and for performance management.
•Develop skills in constructive feedback and coaching.
•Explore reflective conversation.
•Understand diversity and culture within supervision.

Understand:
•The supervision agreement
•Responsibilities for action
•Dealing with performance issues
•Identifying learning/development needs
•The link between supervision and appraisal

Who is it for?
Managers who supervise staff in a social care setting and need to undertake 1-1 meetings with their supervisees.

Start

9:30am
12th Feb

End

1:00pm
12th Feb

Venue

Norfolk Room, Breckland District Council,
Elizabeth House, Walpole Loke,
East Dereham,
Norfolk,
NR19 1EE

Cost

£30

Booking Details

Provider Name
Norfolk County Council

Contact Name
Pat Gray

Email
Click To Email Course

Telephone
01603 222909


Noroflk Care Awards Skills for Care Accolades DFN Matrix