Norfolk & Suffolk Care Support Ltd

Courses and workshops

We publicise a range of courses and workshops of interest to the local care sector. Please browse or use the search facility below.

If you are running a course or workshop you would like publicised, or have spare spaces on some training you are holding, please submit it using the tab on the left.

18th Jun

Record Keeping, Documentation and Care Planning (in line with GDPR)

This course aims to ensure staff and carers are aware of their responsibilities and accountabilities for record keeping and documentation in line with statutory guidelines, best practice and legal requirements and to improve staff confidence in this essential skill.

-To evaluate the reasons and importance of correct record keeping and documentation
-To review current organisational documentation, expectations and critically assess current quality standards
-To gain awareness of the correct content and style, essential for ‘best practice’ record keeping
-To discuss the importance of duty of care and confidentiality, data protection and information governance (Inc. Caldicott Principles)
-To review accountability and responsibility in relation to all record keeping, clearly evidencing that care is assessed, planned, delivered and actions taken with or on behalf of the individual to accommodate fluctuations in need and to achieve expected outcomes



To evaluate the reasons and importance of correct record keeping and documentation
• To review current organisational documentation, expectations and critically assess current quality standards
• To gain awareness of the correct content and style, essential for ‘best practice’ record keeping
• To give detailed examples of the importance of duty of care and confidentiality, data protection and information governance (Inc. Caldicott Principles)
• To review accountability and responsibility in relation to all record keeping, clearly evidencing that care is assessed, planned, delivered and actions taken with or on behalf of the individual to accommodate fluctuations in need and to achieve expected outcomes
• To improve staffs’ confidence in this essential skill, required for the health and social care providers


Price Information

£49 +vat per person

Start

9:30am
18th Jun

End

1:30pm
18th Sep

Venue

Training and Assessment in Healthcare Ltd,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107

Website
www.traininginhealthcare.co.uk


18th Jul

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Full Day Course

Start

9:30am
18th Jul

End

4:30pm
18th Jul

Venue

Suite B Abbeyfarm Commercial Park,
Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


18th Jul

Syringe Drivers (McKinley T34)

For Registered Nurses: Aiming to provide the knowledge, skills and confidence required to manage, monitor and ensure safe administration of medicines via the continuous subcutaneous infusion route.
Also including: professional accountability and responsibility; documentation requirements and correct record keeping; to be able to complete calculations ; to be able to select/assess sites for cannulation and complete the correct procedure; actions to take for alarms, alerts, screen messages and troubleshooting.


Price Information

POA

Start

9:30am
18th Jul

End

1:00pm
18th Jul

Venue

Training and Assessment in Healthcare Ltd,
15 Hurricane Way,
Norwich,
Norfolk,
NR6 6EZ

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603611107

Website
www.traininginhealthcare.co.uk


22nd Jul

Coaching Conversations

Free 1½ day training sessions to help develop health and social care providers’ skills and knowledge around how to have a coaching conversation. The programme has been developed by Health Education England (HEE), the UEA and healthcare providers in East of England and is open to social care providers as well as health colleagues.

Research has supported the implementation of coaching within organisations to improve communication, support culture change and enhance service user experience and staff morale. The coaching conversations programme will give large volumes of staff a basic understanding of coaching and elemental core skills to use in their daily conversations with work colleagues or service users. This programme is designed to complement existing coaching programmes rather than replace them.

  • Day 1 22nd July
  • Day 2 5th August

See flyer for full details.


Price Information

NB. Places are free, however a charge of £50 will be made for anyone not attending or cancelling within five days of the event.

Start

9:30am
22nd Jul

End

3:30pm

Venue

ECCH, Hamilton House,
Battery Green Road,
Lowestoft,
NR32 1DE

Booking Details

Provider Name
East Coast Community Healthcare

Contact Name
ECCH

Email
Click To Email Course

Telephone
01502 445300

Flyer
Click here to download flyer


22nd Jul

First Aid Training

Our First Aid Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands First Aid Training gives staff an introduction to emergencies and first aid.

Attendees will learn what to do in emergency situations as those few minutes after calling the emergency services are vital in saving a person’s life.

Topics covered include:
• The aims of first aid
• How to promote recovery
• Priorities of treatment
• Emergency Action Plan
• Recovery position
• Cardio Pulmonary Resuscitation
• Effects of heat and cold
• Bleeding and burns
• Broken bones and shock
• Stroke
• Heart attack
• Diabetes

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

1:30pm
22nd Jul

End

4:30pm
22nd Jul

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£65

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


22nd Jul

Safeguarding Adults and Children Training

Our SOVA / C Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands Safeguarding Adults / Children Training gives staff understanding of the background of safeguarding adults and children and defines adult and child abuse.

Attendees will learn how to recognise some signs of abuse and what to do in cases of suspected abuse.

Topics covered include:
• Legislation, policy documents and schemes
• Who is at risk?
• The six safeguarding principles
• Types of abuse
• Disclosure
• Adult and Child abuse statistics

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
22nd Jul

End

12:30pm
22nd Jul

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570611


23rd Jul

Medication Training

Our Medication Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands are involved in the Norfolk Medication Working Party and our training reflects Norfolk County Council’s policy. This training equips staff with the knowledge and skills to confidently support Service Users with their medication on a daily basis.

Attendees will gain an understanding of the level of support required to keep the person as independent as possible and have a general knowledge of the effect some medications may have on the Service User.

Topics covered include:
• Legislation
• Confidentiality
• Types of medication
• Storage
• Routes of Medication
• Side Effect / Reactions
• Hygiene
• Reporting and Recording
• MAR Charts / Sheets
• Eye / Ear Drops
• Competency of administration

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a 3 ¾ hour course.


Price Information

Per Person

Start

1:15pm
23rd Jul

End

4:45pm
23rd Jul

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£65

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


23rd Jul

Mental Capacity Act Training

Our MCA Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands Mental Capacity Act Training gives staff an understanding of how to deal with many mental health issues.

Attendees will be given the knowledge of how to recognise when they may need to make decisions and how to do this, on the behalf of a person who may not be able to do so themselves. For example, what to eat, what to wear, when to take medication and using equipment when they are being moved.

Topics covered include:
• Mental Capacity Act 2005
• The Deprivation of Liberties Safeguards 2009.
• Advanced Decisions.
• Independent Mental Capacity Advocacy service.
• Court of Protection

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
23rd Jul

End

12:30pm
23rd Jul

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


23rd Jul

Values Based Recruitment Training

The course will cover, advertising, writing job descriptions and person specifications, shortlisting and preparing and conducting a values based interview. There will be some input from the trainers with most of the session being interactive with delegates participating in group exercises and practising their interview skills.

This course will equip managers with the knowledge of how to implement values based recruitment in their organisation, with the ultimate aim of providing the best possible care for their service users.

  • What are values and why they are important in creating safe, caring organisations
  • What is values based recruitment and how can VBR benefit your organisation and service users
  • Understanding the steps involved in effective values based recruitment
  • How to prepare for and conduct an interview using competency and values based questions
  • How to assess candidates’ responses and to select the person who best fits your organisational values and can perform the job successfully.
  • How to sustain your organisation’s values through induction, supervision and appraisal 

Teas/Coffees will be available during the day, but delegates will need to provide their own lunch.

Please note: Delegate numbers are limited to 1 delegate place per organisation. Book via the web link.


Price Information

FREE

Start

9:00am
23rd Jul

End

4:30pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Booking Details

Provider Name
Norfolk County Council

Contact Name
Emma Hammond

Email
Click To Email Course

Telephone
01603 223244

Website
https://tockify.com/socialcareengagement/detail/108/1563870600000


25th Jul

Infection Prevention and Control

Our Infection Prevention and Control Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands Infection Control training equips staff with the knowledge of how to identify risks associated with infection, define and recognise what infection is and when it may be present.

Attendees will learn how to prevent the spread of infection and safe practices.

Other topics included in this training:
• Legislation that governs infection
• Identifying risks
• Defining infection
• Recognising when infection is present
• Types of infection
• Understanding policies and procedures

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a two and a half hour course.


Price Information

Per Person

Start

2:00pm
25th Jul

End

4:30pm
25th Jul

Venue

Units 13/14 Heacham Hall Ind Units,
Hunstanton Road,
Heacham,
Norfolk,
PE31 7JT

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570611


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