Course Listings

We publicise a range of courses of interest to the local care sector. Please browse or use the search facility below.

If you are running a course you would like publicised, or have spare spaces on some training you are holding, please submit it using the tab on the left.

September 2018

Arrow

10th Sep

Signalong Phase 1 Course - 5 sessions

The Signalong Phase 1 Foundation course is a 15-hour accredited course and suitable for those supporting Signalong users. Learners will learn how to apply signing in their own environment with an emphasis on the practical application of signing. This covers all vocabulary in the Signalong Phase 1 manual (at least 360 signs).

Mondays - 10th, 17th, 24th September, 1st and 8th October 2018. Each session will be from 10.00am to 3.30pm.

Leaners need to attend all five sessions.


Price Information

£85.00 per learner plus £19 for a Signalong Phase 1 manual.

Start

10:00am
10th Sep

End

3:30pm
8th Oct

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£85

Booking Details

Provider Name
The Hamlet

Contact Name
Tanya Hubbard

Email
Click To Email Course

Telephone
01603 765405


17th Sep

Train the Trainer - Moving and Assisting

Due to very positive, enthusiastic feedback and further demand we continue to offer this is a high quality and robust course - offering care providers cost-effective training and the opportunity to develop senior care staff to support your staff teams working across the health and social care sector.

3-day programme or 1-day update - Norwich venue

To include use of hoists (tracking & mobile), profiling bed, Vendlet bed, standaids, wheelchairs and more; A fantastic opportunity to have access to and learn how to use a wide range of equipment and aids for safe moving & assisting.

This really is a Train the Trainer course with a difference!

Attendance of either course will include access to and use of a wide range of practical moving & handling equipment, aids and Assistive Technology.


Price Information

£595 +vat per person

Start

9:00am
17th Sep

End

5:00pm
19th Sep

Venue

1 Burton Road Business Park,
Norwich,
Norfolk,
NR6 6AX

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


18th Sep

MHE Accredited Adult Mental Health First Aid

This course is a Mental Health England accredited Adult Mental Health First Aid training course which is suitable for anybody wanting to learn more about mental health and how to support somebody who is suffering from a mental health issue. The course is led by an instructor who has a wealth of experience in Mental Health and working within the health & social care sector, who has been trained by Mental Health England to deliver this course.

At the end of the session delegates will feel confident in their knowledge of mental health and supporting others with mental health issues and will qualify as Adult Mental Health First Aiders.

Course content includes:

Session 1:
Why mental health first aid? 
The mental health first aid action plan 
What is mental health?
Impact of mental health issues, stigma & Discrimination
What is depression?
Symptoms of depression
Risk factors for depression
Depression in the Workplace

Session 2:
Suicide figures
Alcohol, drugs & mental health
First aid for suicidal crisis
Non-judgemental listening skills
First aid for depression
Treatment & resources for depression
Self-care

Session 3:
What is an anxiety disorder?
First aid for anxiety disorders
Crisis first aid after a traumatic event
Alcohol, Drugs & Anxiety disorders
Treatment/Resources for anxiety disorders
Cognitive distortions & CBT
Personality disorders 
Eating disorders 
Self-harm

Session 4:
What is psychosis? 
Risk factors for psychosis
Alcohol, drugs & psychosis
Schizophrenia 
Bipolar disorder
Warning signs of developing psychosis
Crisis first aid for acute psychosis
Treatment & resources for psychosis
Recovery & building resources 
Action planning for using MHFA
 


Price Information

This cost is per person. We also offer this course as an in-house training course.

Start

9:00am
18th Sep

End

4:30pm
19th Sep

Venue

4 Manor Farm Barns ,
Fox Road, Framingham Pigot,
Norwich ,
Norfolk,
NR14 7PZ

Cost

£170

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


18th Sep

Safeguarding Knowhow for Provider Managers

***LIMITED AVAILABILITY***

A two-day session to enable managers in the private and independent sector to fulfil their safeguarding responsibilities effectively and work with their partners in the statutory sector to achieve, wherever possible, the outcomes service users wish to achieve for themselves. Learning outcomes:

  • By the end of this session participants should:
  • Understand their role in safeguarding adults. 
  • Have updated their knowledge of safeguarding legislation, guidance and local procedures. 
  • Have refreshed their knowledge and understanding of the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.
  • Know how to share and gather information in order to contribute to a safeguarding enquiry. 
  • Know how to communicate with a service user to enable them to express the outcomes they wish to achieve to keep themselves safe.
  • Know how to make a safeguarding referral and how to contribute to the safeguarding process.
  • Know how to contribute to and comply with a safeguarding plan.
  • Understand the rules that govern information sharing, consent and confidentiality. 
  • Know how to deal with allegations against staff and when to refer to the SADDs team. 
  • Understand the safer recruitment agenda, when DBS checks are required and how to ask questions about motivation to work with vulnerable adults.
  • Know how to deal with complaints from family members.

 


Price Information

£100.00 including VAT per person for employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
18th Sep

End

4:30pm
19th Sep

Venue

Bowthorpe Training & Development Centre, Barnard Road,
Bowthorpe,
Norwich,
NR5 9JB

Cost

£100

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


20th Sep

Developing Safeguarding Practice (used to be called 'Refresher')

A half day session to enable participants to discuss and develop their safeguarding knowledge and skills in a supportive learning environment. Participants should have previously attended the Safeguarding Awareness course. Learning outcomes:

By the end of this session participants should:

  • Understand the updated knowledge about safeguarding legislation and guidance.
  • Have discussed the Making Safeguarding Personal agenda and know what it means for their practice.
  • Have developed skills and knowledge in safeguarding practice.
  • Have worked with a case study from referral to conclusion of the safeguarding process and understand their role.

For more information and to check available spaces visit the St Thomsas Training website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
20th Sep

End

12:30pm

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


20th Sep

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

1:30pm
20th Sep

End

4:30pm
20th Sep

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


20th Sep

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.

Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

1:30pm
20th Sep

End

4:30pm

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


21st Sep

Level 2 Award in Food Safety

Course Title; Level 2 Award in Food Safety in Catering or Manufacturing
Aim; This qualification provides basic food safety and hygiene, why these are necessary and how to put these basic precautions in to place. This is the benchmark, entry level qualification for all food handlers.
Objectives;

  • Understand the main Food safety hazards (what can harm the consumer?)
  • How to safely store and handle food, to prevent contamination
  • Understand the different chill temperature controls
  • Understand the basic concepts of cooking, hot holding and reheating
  • Define cleaning and disinfection, why it is such an important issue and how it is achieved.
  • How to identify, prevent and control pests
  • Understand the basic principles of the design and construction of food premises and equipment
  • State key legal requirements

For more information on this course please call Mitchell on 01603 473732 or email Mitchell@redcatpartnership.co.uk


Price Information

The course fee is £88+VAT which includes one day training including lunch, a course book and an exam.

Start

9:00am
21st Sep

End

4:00pm
21st Sep

Venue

8 Thorpe Road,
Norwich,
Norfolk,
NR1 1RY

Cost

£105.6

Booking Details

Provider Name
The RedCat Partnership Ltd

Contact Name
Mitchell Vale

Email
Click To Email Course

Telephone
01603 473732


21st Sep

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage


Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

1:30pm
21st Sep

End

5:00pm
21st Sep

Venue

The Costessy Centre,
Longwater Lane,
Costessey,
Norwich,
NR8 5AH

Cost

£56

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


21st Sep

Mental Health Disorders

Due to changes in ways of working for Mental Health services we are focusing on partnership working and continuing to raise awareness of mental health conditions.
This course aims to provide staff with an awareness of mental health to be able to recognise signs & symptoms, to gain confidence and knowledge in communication, intervention and helping techniques.


Price Information

£49 +vat per person

Start

9:00am
21st Sep

End

1:00pm
21st Sep

Venue

The White Horse ,
The Street,
Trowse, Norwich,
Norfolk,
NR14 8ST

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


24th Sep

Infection, Prevention and Control Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Infection Prevention and Control Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands Infection Control training equips staff with the knowledge of how to identify risks associated with infection, define and recognise what infection is and when it may be present.

Attendees will learn how to prevent the spread of infection and safe practices.

Other topics included in this training:
• Legislation that governs infection
• Identifying risks
• Defining infection
• Recognising when infection is present
• Types of infection
• Understanding policies and procedures

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a two and a half hour course.


Price Information

Per Person

Start

2:00pm
24th Sep

End

4:30pm
24th Sep

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


25th Sep

Harm Free Care Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

1:30pm
25th Sep

End

4:30pm
25th Sep

Venue

Units 13/14 Heacham Hall Ind Units,
Hunstanton Road,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


25th Sep

Medication training for homecare workers

Medication use according to the Norfolk Medication Policy for homecare workers (not suitable for Residential Care).

  • Medication Policy and Safety - Medication regulations; Religious and ethical beliefs; Levels of administration; Errors and near-misses.
  • Handling of Medicines - Routes of medicines supply; Ordering, storage and disposal of medication; Crushing and covert administration; High risk medicines.
  • MAR Charts - Understand the reasons for using a MAR chart; Complete a MAR chart accurately; Who to refer to when there is a problem.

 


Price Information

Course cost is non-refundable, but substitutions may be made.

Start

9:00am
25th Sep

End

4:30pm
25th Sep

Venue

Breckland Hall, Breckland Road,
Costessey,
Norwich,
NR5 0RW

Cost

£35

Booking Details

Provider Name
Norfolk Medicines Support Service - Norfolk County Council

Contact Name
Teresa Bunton

Email
Click To Email Course

Telephone
01603 217633


25th Sep

Medication training for homecare workers

Medication use according to the Norfolk Medication Policy for homecare workers (not suitable for Residential Care).

  • Medication Policy and Safety - Medication regulations; Religious and ethical beliefs; Levels of administration; Errors and near-misses.
  • Handling of Medicines - Routes of medicines supply; Ordering, storage and disposal of medication; Crushing and covert administration; High risk medicines.
  • MAR Charts - Understand the reasons for using a MAR chart; Complete a MAR chart accurately; Who to refer to when there is a problem.

 


Price Information

Course cost is non-refundable, but substitutions may be made.

Start

9:30am
25th Sep

End

4:30pm

Venue

Breckland Hall, Breckland Road ,
Costessey,
NR5 0RW

Cost

£35

Booking Details

Provider Name
Norfolk Medicines Support Service - Norfolk County Council

Contact Name
Teresa Bunton

Email
Click To Email Course

Telephone
01603 217633


26th Sep

MHE Accredited - Youth Mental Health First Aid

This course is ideal for anybody who works with, lives with or supports young people aged 8 -18. The course is accredited by Mental Health England and will teach individuals about a range of different mental health issues in young people and how best to support a young person who has a mental health issue. The course is taught by a Dr who is an educational psychologist and will qualify delegates as Youth Mental Health First Aiders.

Session 1:Youth Mental Health

  • About Youth Mental Health First Aid
  • Context: England’s child health care policy
  • About mental health – facts and figures
  • Risk factors for mental ill health
  • Protective factors for mental health
  • Preventing mental health issues and promoting wellbeing
  • The Youth MHFA action plan: ALGEE

Session 2:Depression & Anxiety

  • About depression, facts & figures
  • Signs and symptoms
  • Risk factors
  • About anxiety disorders – facts and figures
  • Signs and symptoms
  • Risk factors
  • The MHFA action plan for depression and anxiety: ALGEE

Session 3: Suicide and psychosis

  • About suicide
  • Risk factors & warning signs for suicide
  • First aid for suicidal crisis
  • About psychosis
  • Risk factors and warning signs of psychosis
  • Types of psychotic disorders
  • Crisis first aid for acute psychosis
  • The MHFA action plan for psychosis: ALGEE

Session 4: Self-harm and eating disorders

  • About self-harm – facts and figures
  • Risk factors
  • Signs and symptoms
  • The MHFA action plan for self-harm: ALGEE
  • About eating disorders – facts and figures
  • Different types of eating disorders
  • The MHFA action plan for eating disorders: ALGEE
  • Recovery

 


Price Information

This price is a per person price. We can provide in-house training for groups upon request.

Start

9:00am
26th Sep

End

4:30pm
27th Sep

Venue

4 Manor Farm Barns ,
Fox Road, Framingham Pigot,
norwich,
Norfolk,
NR14 7PZ

Cost

£170

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


27th Sep

Palliative Care Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Palliative Care training programme helps staff to understand the basic principles of palliative and end of life care and to be able to focus on how to recognise a person’s needs so that each visit can be tailored to individual.

Staff are given an awareness of the range of support services available, how to appreciate the impact of pain and symptom management for people with a life limiting illness and those around them.

Attendees will learn how to support people with grief / loss and their bereavement and the boundaries of the carer / limitations of what we can do.

Topics covered include:
• End of Life / Palliative Care
• The Multi Disciplinary Team
• Supporting Spiritual and Cultural needs
• Supportive Care
• Advance Decision & Care Planning
• Communication
• Understanding Pain
• Pain management & control
• Stages of grief

This is interactive training held over two, three hour sessions, attendees are given training manuals to take away and a certificate of attendance issued.


Price Information

Per Person

Two afternoon sessions to complete course

Start

1:30pm
27th Sep

End

4:30pm
3rd Oct

Venue

Units 13/14 Heacham Hall Ind Units,
Hunstanton Road,
Heacham,
Norfolk,
PE31 7JT

Cost

£85

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


28th Sep

Conflict Resolution and Breakaway Training

Each session comprises a combination of communication and physical breakaway skills:

• Theory – Components in communication, how these break down and the common behavioural patterns of those who are irritated or agitated. These include both verbal and non-verbal warning and danger signs.
• Physical – involves learning stance distance and movement paired with a concise set of skills to break free from wrist grabs, clothes grabs, hair pulls and strangle holds.

After the course, clients have found that delegates are proactively and confidently using communication skills to manage conflict

Benefits of Training:
• Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively and proactively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Increased productivity: Morale and productivity will increase naturally as your staff will feel invested in and that their working environment is safe.


Price Information

Conflict Resolution and Breakaway Training full day £79 +VAT.

If you do not require both you can attend the Conflict Resolution morning session or Breakaway session in the afternoon, these courses are sold individually at £59 +VAT.

Start

9:00am
28th Sep

End

5:00pm
28th Sep

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road,
Ipswich,
Suffolk,
IP10 0BF

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


28th Sep

Emergency First Aid at Work Level 3 (EFAW)

A full day’s first aid training, offering extended practical elements (CPR, Recovery position, choking, AED) in a supportive environment, to develop knowledge and skills within your staff team and comply with the recommendations of the HSE guidelines and your workplace risk assessment.

Offered at a very competitive price per person, this training is accredited by Highfield Qualifications, this course is mapped to the RQF and certification is valid for 3 years.


Price Information

£89 +vat

Start

9:30am
28th Sep

End

5:00pm
28th Sep

Venue

The White Horse ,
The Street,
Trowse, Norwich,
Norfolk,
NR14 8ST

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


28th Sep

Food Safety Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Food Safety Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands food safety training gives staff an understanding of food hygiene practices, how to safely prepare foods and the importance of efficient hygiene.

Topics covered include:
• The Food Safety Act 1990
• High Risk Groups and Foods
• Causes of food poisoning
• Contamination Hazards including cross-contamination
• Effective Handwashing and cleaning
• Food storage and waste.

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a two and a half hour course.


Price Information

Per Person

Start

1:30pm
28th Sep

End

4:00pm
28th Sep

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£50

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


29th Sep

Harm Free Care Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
29th Sep

End

12:30pm
29th Sep

Venue

Units 13/14 Heacham Hall Ind Units,
Hunstanton Road,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


29th Sep

Positive Behaviour Support Workshop

This 2-hour workshop is for learners to understand and support the use of effective communication and to increase knowledge, provide solutions and strategies on how to reinforce positive behaviour. Learners will gain an insight on who can be affected and how it can affect their everyday life.

The workshop will include practical activities and learners will have the opportunity for discussions which will encourage reflection on ways of responding and communicating to challenging behaviour.

Course Objectives

  • What causes challenging behaviour.
  • How people respond to challenging behaviour.
  • How someone’s environment and interactions can affect them.
  • Overview of sensory processing.
  • Knowledge of risk management.

 


Price Information

£20 per person.

Start

10:00am
29th Sep

End

12:00pm
29th Sep

Venue

Ella Road,
Norwich,
Norfolk,
NR1 4BP

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Tanya Hubbard

Email
Click To Email Course

Telephone
01603 765405


29th Sep

Positive Behaviour Support Workshop focusing on children and young adults with a learning disability

This course is aimed at learners who are working with children and young adults with a learning disability. The 2-hour workshop is for learners to understand and support the use of effective communication and to increase knowledge, provide solutions and strategies on how to reinforce positive behaviour. Learners will gain an insight on who can be affected and how it can affect their everyday life.

The workshop will include practical activities and learners will have the opportunity for discussions which will encourage reflection on ways of responding and communicating to challenging behaviour.

Course Objectives

  • What causes challenging behaviour.
  • How people respond to challenging behaviour.
  • How someone’s environment and interactions can affect them.
  • Overview of sensory processing
  • Knowledge of risk management

 


Price Information

£20.00 per person

Start

10:00am
29th Sep

End

12:00pm
29th Sep

Venue

Ella Road,
Norwich,
Norfolk,
NR1 4BP

Cost

£20

Booking Details

Provider Name
The Hamlet

Contact Name
Tanya Hubbard

Email
Click To Email Course

Telephone
01603765405


October 2018

Arrow

1st Oct

Social Care Worker (Induction Training (2 Day )

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:

  • Understanding the effects of the service setting on service provision
  • Principles of Care
  • Code of Conduct
  • Care plans
  • Confidentiality
  • Continuity and reliability of the service
  • Care & Respect – death and dying
  • Risk Assessing
  • Dementia Awareness
  • Abuse & Neglect
  • Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person - two full days

Start

9:30am
1st Oct

End

4:30pm
2nd Oct

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


2nd Oct

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
2nd Oct

End

12:30pm
2nd Oct

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


2nd Oct

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

1:30pm
2nd Oct

End

4:30pm
2nd Oct

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


3rd Oct

Tissue Viability Study Day King's Lynn (Free)

The programme is aimed at carers and nurses. The event can count for up to 3 hours of participatory learning towards NMC revalidation, and will cover pressure ulcer prevention and management, and wound assessment and management.


Price Information

FREE

Start

9:00am
3rd Oct

End

12:15pm

Venue

Reffley Suite, Reffley Community Hall,
King’s Lynn,
PE30 3EQ

Booking Details

Provider Name
Tissue Viability Society

Contact Name
Tina Chambers

Email
Click To Email Course

Telephone
07775 530052


4th Oct

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
4th Oct

End

4:30pm
4th Oct

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


5th Oct

Makaton Beginners Workshop

Makaton for Parents and Carers training is recommended for parents, family members, carers and workers who need to use Makaton at home and in their work. The Complete Makaton Workshop is made up of 4 modules which on this course are delivered on 2 Fridays

Course Topics
Course topics include:

  • Learning the signs and symbols for stages 1–4 of the Core Vocabulary and some of the Additional Vocabulary
  • Hints and tips for effective signing
  • How to start using Makaton in everyday situations at home or work
  • Finding out how Makaton fits in with other signed systems
  • More information
  • Delivered by Matthew Rowland, an experienced practitioner, and Makaton Regional Tutor.

 


Price Information

Book 4 places and a 20% discount is automatically applied

Start

9:30am
5th Oct

End

3:30pm
19th Oct

Venue

South Suffolk Business Centre,
Alexandra House,
Sudbury,
Suffolk,
CO10 2ZX

Cost

£125

Booking Details

Provider Name
Makaton Regional Tutor

Contact Name
CourseBeetle

Email
Click To Email Course

Telephone
07812022883


5th Oct

Partnership working and effectiveness seminar

Dr Adi Cooper is the Care and Health Improvement Advisor for London for the Local Government Association, and lead on adult safeguarding.

Adi ran some popular seminars in 2017 for NSAB, and is returning to Norwich to run a seminar on partnership working and effectiveness, and will include Making Safeguarding Personal resources, and professional curiosity. 

Book through the online link.

 


Price Information

FREE however, please note: a fee of £75 will apply to cancellation within 72 hours of the event, or non attendance on the day. If you have booked a place and are unable to attend, please email andrea.smith@norfolk.gov.uk or call 01603 223085

Start

2:00pm
5th Oct

End

4:00pm

Venue

wes,
Norwich,
NR8 5BP

Booking Details

Provider Name
NSAB

Contact Name
-

Email
Click To Email Course

Telephone
01603 223085


8th Oct

Restrictive Practices

Mapping to the to the DOH framework for a ‘Positive and Proactive Workforce’, this course discusses and examines strategies and interventions to reduce the use of restrictive practices in organisational culture, to ensure any restrictive intervention is legally and ethically justified and identify positive behaviour support.

  • To define ‘Restrictive Practices’ and ‘Restrictive Interventions’ – and the differences
  • To examine case studies of restrictive practices and discuss/ identify possible non-restrictive alternatives
  • To revisit the MCA & DoLS 5 principles and how they link to restrictive practice
  • To discuss the key points for organisations to ensure that any restrictive practice or intervention is legally and ethically justifiable (mapped to the DoH ‘8 overarching principles’)
  • To understand the importance of developing organisational policy and procedure to provide a framework to which person-centred care and support may be given whilst minimising restrictive practices.

 


Price Information

£49 +vat per person

Start

9:00am
8th Oct

End

1:00pm
8th Oct

Venue

The White Horse ,
The Street,
Trowse, Norwich,
Norfolk,
NR14 8ST

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


10th Oct

End of life care for people with dementia

This one-day workshop is aimed at health and social care staff and therapists who are likely to come into contact with people with dementia who are may be approaching the last year of life.

It aims to raise awareness of different types of dementia, communication issues and the needs of carers in the context of end of life care, helping you to build up a 'toolkit' of strategies.


Price Information

There is a charge of £30 per delegate payable on receipt of invoice from NCH&C. Please note; you will charged for non-attendance unless notice is received at least three weeks before the workshop date.

Start

9:30am
10th Oct

End

4:00pm
10th Oct

Venue

Rowan Centre, Colman Hospital,
Unthank Road,
Norwich,
Norfolk,
NR2 2PJ

Cost

£30

Booking Details

Provider Name
Norfolk Community Health and Care NHS Trust

Contact Name
Lesley-Ann Knox

Email
Click To Email Course

Telephone
07917228389


11th Oct

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage


Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person.

Start

9:30am
11th Oct

End

1:00pm
11th Oct

Venue

Yours Business Network,
18 Tuesday Market Place,
Kings Lynn,
Norfolk,
PE30 1JW

Cost

£56

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


12th Oct

Harm Free Care Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
12th Oct

End

12:30pm
12th Oct

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


15th Oct

Diabetes Awareness Training

The Diabetes Awareness Training workshop is relevant for carers/staff at all levels (including dining room staff and activity leaders for example) and lasts approximately 4 hours (with a refreshments break). It covers:

  • What diabetes is and the different types of diabetes
  • The signs and symptoms of diabetes
  • Monitoring – what checks are done to ensure that diabetes is well controlled
  • The long term effects (complications) of diabetes
  • How diabetes is treated
  • Management of high and low blood sugars
  • Sick day care
  • Dietary management of diabetes
  • Footcare

 


Price Information

The cost is per person and includes a delegate pack, certificate of attendance and a copy of the post workshop Evaluation Report.
Full payment must be made in advance (by BACS or cheque).
Complimentary refreshments are provided and free parking is available.

Start

9:30am
15th Oct

End

1:30pm
15th Oct

Venue

Fakenham Sports and Fitness Centre,
Trap Lane,
Fakenham,
Norfolk,
NR21 9HL

Cost

£50

Booking Details

Provider Name
DUET diabetes Ltd

Contact Name
Lynne Reedman

Email
Click To Email Course

Telephone
01799584178


15th Oct

Social Care Worker 2 Day (Induction Training)

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person - two full days

Start

9:30am
15th Oct

End

4:30pm
16th Oct

Venue

Units 13/14 Heacham Hall Ind Units,
Hunstanton Road,
Heacham,
Norfolk,
PE31 7JT

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


18th Oct

Diabetes Awareness Training

DUET diabetes provides interactive diabetes education and training to staff at all levels in the care sector, and all our workshops are delivered by an experienced Diabetes Specialist Nurse. Our workshops are for up to 12 attendees in order to maintain an interactive learning environment.
The Diabetes Awareness Training workshop is relevant for carers/staff at all levels (including dining room staff and activity leaders for example) and lasts approximately 4 hours (with a refreshments break). It covers:

  • What diabetes is and the different types of diabetes
  • The signs and symptoms of diabetes
  • Monitoring – what checks are done to ensure that diabetes is well controlled
  • The long term effects (complications) of diabetes
  • How diabetes is treated
  • Management of high and low blood sugars
  • Sick day care
  • Dietary management of diabetes
  • Footcare

 


Price Information

The cost is per person and includes a delegate pack, certificate of attendance and a copy of the post workshop Evaluation Report. Full payment must be made in advance (by BACS or cheque).

Complimentary refreshments are provided and free parking is available.

Start

9:30am
18th Oct

End

1:30pm
18th Oct

Venue

Serenity Training, 4 Manor Farm Barns,
Fox Road,
Framingham Pigot,
Norfolk,
NR14 7PZ

Cost

£50

Booking Details

Provider Name
DUET diabetes Ltd

Contact Name
Lynne Reedman

Email
Click To Email Course

Telephone
01799 584178


18th Oct

Early Warning Signs (NEWS2)

NEWS2* has now received endorsement from NHS England and NHS Improvement to become the early warning system for identifying acutely ill patients, including those with sepsis.

This course for RNS and senior care staff aims to facilitate knowledge and promote recognition of common early warning signs for a number of different medical conditions, helping staff to learn the importance of assessing, responding and effectively managing deterioration
in health and well-being.

*The National Early Warning Score (NEWS2) December 2017 includes new-onset confusion (delirium) – risk factors, causes, symptoms and presentation.

This training includes:

  • •Recognising early warning signs for several conditions: Urinary Tract Infections, Aspirational Pneumonia, Stroke, Heart attack, Dementia, Diabetes, Dehydration, Constipation.
  • •Understanding and utilising the NEWS2 documentation: Evaluation, Scoring, threshold and triggers, clinical response.
  • •Understanding accountabilities and responsibilities and timely, effective responses to early warning signs of deterioration in health and well-being for the people we care for and support

 


Price Information

£59 +vat

Start

9:00am
18th Oct

End

1:00pm
18th Oct

Venue

The White Horse ,
The Street,
Trowse, Norwich,
Norfolk,
NR14 8ST

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


18th Oct

Medication training for homecare workers

Medication use according to the Norfolk Medication Policy for homecare workers (not suitable for Residential Care).

  • Medication Policy and Safety - Medication regulations; Religious and ethical beliefs; Levels of administration; Errors and near-misses.
  • Handling of Medicines - Routes of medicines supply; Ordering, storage and disposal of medication; Crushing and covert administration; High risk medicines.
  • MAR Charts - Understand the reasons for using a MAR chart; Complete a MAR chart accurately; Who to refer to when there is a problem.

 


Price Information

Course cost is non-refundable, but substitutions may be made.

Start

9:30am
18th Oct

End

4:30pm

Venue

The Costessey Centre, Longwater Lane,
Costessey,
Norwich,
NR8 5AH

Cost

£35

Booking Details

Provider Name
Norfolk Medicines Support Service - Norfolk County Council

Contact Name
Teresa Bunton

Email
Click To Email Course

Telephone
01603 217633


18th Oct

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
18th Oct

End

4:30pm
18th Oct

Venue

Units 13/14 Heacham Hall Ind Units,
Hunstanton Road,
Heacham,
Norfolk,
PE31 7JT

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


24th Oct

Assistive Technology

A rare opportunity for you to have hands-on access to a wide range of equipment and aids for daily living and see demonstrated many of the equipment, devices and systems available to support and encourage independent living; such as: Falls detectors, Care Assist, chair and bed sensors, epilepsy sensors, community alarms, memory loss assistance devices, Ekamove system, Vendlet -and many more!


Price Information

£49 +vat per person

Start

9:30am
24th Oct

End

1:00pm
24th Oct

Venue

n-able,
Norwich,
Norfolk,
NR6 6AX

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


24th Oct

Experiential Dementia Training - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Book early as spaces are limited.

Designed to be booked as a two-day workshop alongside Day 2 which is held the following day: Day 2: Dementia - Distressed Behaviour / Communication  can be booked individually if required.


Price Information

Price: £57 per day or attend both days for a reduced price of £100.

Start

9:00am
24th Oct

End

4:00pm
24th Oct

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


25th Oct

Experiential Dementia Training - Day 2: Dementia – Distressed Behaviour/Communication

Dementia – Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked individually or alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.


Price Information

Price: £57 per day or attend both days for a reduced price of £100.

Start

9:00am
25th Oct

End

4:00pm

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


25th Oct

Single Handed Care Workshop - Free

By the end of the session delegates will be able to:

  • Identify which customers are appropriate for single assist care.
  • Refer customers to County Moving and Handling Team for review.
  • Recommend single assist techniques for supporting a person from sitting to standing.
  • Recommend single assist techniques for supporting a person to move and turn in bed.
  • Recommend single assist techniques for application of slings.
  • Recommends single assist techniques with the use of hoists.
  • Recommend single assist techniques when using small pieces moving and handling equipment.

 

 


Price Information

FREE

Start

10:00am
25th Oct

End

4:00pm

Venue

Unit 3, Caley Close, Sweetbriar Industrial Estate,
Norwich,
NR3 2BU

Booking Details

Provider Name
Norfolk County Council

Contact Name
Mel Sturman

Email
Click To Email Course

Telephone
-


26th Oct

Harm Free Care Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
26th Oct

End

12:30pm
26th Oct

Venue

Units 13/14 Heacham Hall Ind Units,
Hunstanton Road,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


29th Oct

Social Care Worker 2 Day (Induction Training)

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person - two full days

Start

9:30am
29th Oct

End

4:30pm
30th Oct

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


31st Oct

Conflict Resolution and Breakaway Training

Each session comprises a combination of communication and physical breakaway skills:

• Theory – Components in communication, how these break down and the common behavioural patterns of those who are irritated or agitated. These include both verbal and non-verbal warning and danger signs.
• Physical – involves learning stance distance and movement paired with a concise set of skills to break free from wrist grabs, clothes grabs, hair pulls and strangle holds.

After the course, clients have found that delegates are proactively and confidently using communication skills to manage conflict

Benefits of Training:
• Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively and proactively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Increased productivity: Morale and productivity will increase naturally as your staff will feel invested in and that their working environment is safe.


Price Information

Conflict Resolution and Breakaway Training full day £79 +VAT.

If you do not require both you can attend the Conflict Resolution morning session or Breakaway session in the afternoon, these courses are sold individually at £59 +VAT.

Start

9:00am
31st Oct

End

5:00pm
31st Oct

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road,
Ipswich,
Suffolk,
IP10 0BF

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


November 2018

Arrow

1st Nov

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage


Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain


The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person.

Start

1:30pm
1st Nov

End

5:00pm
1st Nov

Venue

The Costessey Centre,
Longwater Lane,
Costessey,
Norwich,
NR8 5AH

Cost

£56

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


1st Nov

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
1st Nov

End

4:30pm
1st Nov

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


1st Nov

Single Handed Care Workshop - Free

By the end of the session delegates will be able to:

  • Identify which customers are appropriate for single assist care.
  • Refer customers to County Moving and Handling Team for review.
  • Recommend single assist techniques for supporting a person from sitting to standing.
  • Recommend single assist techniques for supporting a person to move and turn in bed.
  • Recommend single assist techniques for application of slings.
  • Recommends single assist techniques with the use of hoists.
  • Recommend single assist techniques when using small pieces moving and handling equipment.

 


Price Information

FREE

Start

10:00am
1st Nov

End

4:00pm

Venue

Unit 3, Caley Close, Sweetbriar Industrial Estate,
Norwich,
NR3 2BU

Booking Details

Provider Name
Norfolk County Council

Contact Name
Mel Sturman

Email
Click To Email Course

Telephone
-


2nd Nov

Developing Safeguarding Practice (used to be called 'Refresher')

A half day session to enable participants to discuss and develop their safeguarding knowledge and skills in a supportive learning environment. Participants should have previously attended the Safeguarding Awareness course. Learning outcomes:

By the end of this session participants should:

  • Understand the updated knowledge about safeguarding legislation and guidance.
  • Have discussed the Making Safeguarding Personal agenda and know what it means for their practice.
  • Have developed skills and knowledge in safeguarding practice.
  • Have worked with a case study from referral to conclusion of the safeguarding process and understand their role.
  • For more information and to check available spaces visit the St Thomsas Training website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk.

£25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers.

If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

1:30pm
2nd Nov

End

4:30pm
2nd Nov

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


2nd Nov

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.


For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
2nd Nov

End

12:30pm
2nd Nov

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


5th Nov

MHE Accredited - Adult Mental Health First Aid

This course is a Mental Health England accredited Adult Mental Health First Aid training course which is suitable for anybody wanting to learn more about mental health and how to support somebody who is suffering from a mental health issue. The course is led by an instructor who has a wealth of experience in Mental Health and working within the health & social care sector, who has been trained by Mental Health England to deliver this course.

At the end of the session delegates will feel confident in their knowledge of mental health and supporting others with mental health issues and will qualify as Adult Mental Health First Aiders.

Course content includes:

Session 1:
Why mental health first aid? 
The mental health first aid action plan 
What is mental health?
Impact of mental health issues, stigma & Discrimination
What is depression?
Symptoms of depression
Risk factors for depression
Depression in the Workplace

Session 2:
Suicide figures
Alcohol, drugs & mental health
First aid for suicidal crisis
Non-judgemental listening skills
First aid for depression
Treatment & resources for depression
Self-care

Session 3:
What is an anxiety disorder?
First aid for anxiety disorders
Crisis first aid after a traumatic event
Alcohol, Drugs & Anxiety disorders
Treatment/Resources for anxiety disorders
Cognitive distortions & CBT
Personality disorders 
Eating disorders 
Self-harm

Session 4:
What is psychosis? 
Risk factors for psychosis
Alcohol, drugs & psychosis
Schizophrenia 
Bipolar disorder
Warning signs of developing psychosis
Crisis first aid for acute psychosis
Treatment & resources for psychosis
Recovery & building resources 
Action planning for using MHFA


Price Information

This is a cost per person. We are able to offer this course in-house for groups.

Start

9:00am
5th Nov

End

4:30pm
6th Nov

Venue

4 Manor Farm Barns ,
Fox Rd, Framingham Pigot,
Norwich ,
Norfolk,
NR14 7PZ

Cost

£170

Booking Details

Provider Name
Anglian Training

Contact Name
Kelsea Vinall

Email
Click To Email Course

Telephone
01508 447311


8th Nov

Advanced Medicines Management and Medication Audit training - for Managers, Nurses and Senior Staff

To provide a well-defined programme for all Managers, senior staff and Nurses to support, encourage and underpin ‘safe practice’.
Including:

  • knowledge and updated information regarding relevant legislation. (Including, where appropriate, NMC guidelines, CQC – Safe Care & Treatment etc.)
  • the importance of effective medicines management and our own accountabilities and responsibilities – organisational policy & service specific
  • ensuring all staff accountable for medicines observe and monitor for potential side effects, cautions, adverse reactions and contra-indications and recognise the importance of reporting health & well-being changes.
  • the key points in the safe care, control & administration of medicines –Inc. capacity & consent relating to MCA & DoLS, safe storage, disposal procedures etc.
  • clear guidance as to the expectations of correct documentation and safe record keeping, including care plans, risk assessments, audits etc.

 


Price Information

£89 +vat

Start

10:00am
8th Nov

End

4:00pm
8th Nov

Venue

The White Horse ,
The Street,
Trowse, Norwich,
Norfolk,
NR14 8ST

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


8th Nov

Diabetic Foot Screening

The care workforce are in a fantastic position to inspect and implement (or assist with) everyday footcare for people living with diabetes, as well as potentially spot foot problems which can then be promptly dealt with. If appropriately trained, they can also carry out a diabetic foot assessment for people unable to attend an annual diabetic review at their surgery.

The Diabetic Foot Screening workshop is for all practitioners, from carers to trained professionals, who are involved in assessing the feet of people with diabetes. Using NICE guidance as a framework the workshop aims to equip the learner with the knowledge and skills to competently examine and assess the diabetic foot for potential and actual problems; the person performing the assessment is not required to make a clinical judgement. It covers:

  • The definition of a foot ulcer
  • When foot screening should be performed
  • Who can undertake a diabetic foot assessment
  • The factors contributing to someone developing a foot ulcer
  • The method and steps to take when assessing the diabetic foot
  • Local and national diabetic foot risk algorithms
  • How to apply the correct risk score
  • Suitable footwear for people with diabetes
  • The causes of neuropathy and peripheral vascular disease (PVD)
  • Practical demonstration on how to test for neuropathy and PVD
  • The Ipswich Touch Test
  • The process of referral for the person with diabetes at each level of risk


 


Price Information

The cost is per person and includes a delegate pack, certificate and a copy of the post workshop Evaluation Report. Full payment must be made in advance (by BACS or cheque).
Complimentary refreshments are provided and free parking is available.

Start

9:30am
8th Nov

End

12:30pm
8th Nov

Venue

Extra Hands Home Care,
Suite B, Abbey Farm Commercial Park, Southwell Road ,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£50

Booking Details

Provider Name
DUET diabetes Ltd

Contact Name
Lynne Reedman

Email
Click To Email Course

Telephone
01799 584178


8th Nov

End of life care for people with dementia

This one-day workshop is aimed at health and social care staff and therapists who are likely to come into contact with people with dementia who are may be approaching the last year of life.

It aims to raise awareness of different types of dementia, communication issues and the needs of carers in the context of end of life care, helping you to build up a 'toolkit' of strategies.


Price Information

There is a charge of £30 per delegate payable on receipt of invoice from NCH&C. Please note; you will charged for non-attendance unless notice is received at least three weeks before the workshop date.

Start

9:30am
8th Nov

End

4:00pm
8th Nov

Venue

Bayfield Centre, Kelling Hospital,
Old Cromer Road,
High Kelling, Holt,
Norfolk,
NR25 6QA

Cost

£30

Booking Details

Provider Name
Norfolk Community Health and Care NHS Trust

Contact Name
Lesley-Ann Knox

Email
Click To Email Course

Telephone
07917228389


9th Nov

Harm Free Care Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
9th Nov

End

12:30pm
9th Nov

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


9th Nov

Makaton Beginners Workshop

Makaton for Parents and Carers training is recommended for parents, family members, carers and workers who need to use Makaton at home and in their work. The Complete Makaton Workshop is made up of 4 modules which on this course are delivered on 2 Fridays

Course Topics
Course topics include:

  • Learning the signs and symbols for stages 1–4 of the Core Vocabulary and some of the Additional Vocabulary
  • Hints and tips for effective signing
  • How to start using Makaton in everyday situations at home or work
  • Finding out how Makaton fits in with other signed systems
  • More information
  • Delivered by Matthew Rowland, an experienced practitioner, and Makaton Regional Tutor.

 


Price Information

Book 4 places and a 20% discount is automatically applied

Start

9:30am
9th Nov

End

3:30pm
30th Nov

Venue

Charing Cross Centre,
17-19 St John Maddermarket,
Norwich,
Norfolk,
NR2 1DN

Cost

£125

Booking Details

Provider Name
Makaton Regional Tutor

Contact Name
Matthew Rowland

Email
Click To Email Course

Telephone
07812022883


10th Nov

Signalong Phase 2 Course

Signalong is a key word sign-supported communication system based on British sign language which is used to help adults and children with impaired communication to understand and express their needs, choices and desires.

The Signalong Phase 2 course is a 15-hour accredited course. Learners must have already completed the Foundation Course Phase 1 to attend.

Learners gain access to a wider range of vocabulary and have the opportunity to practice signing together, learning a further 346 signs.


Price Information

The cost is £85 per learner, plus £19 for a Signalong Phase 2 manual.

Start

10:00am
10th Nov

End

3:30pm
24th Nov

Venue

221 St Leonards Road,
Norwich,
Norfolk,
NR1 4JN

Cost

£85

Booking Details

Provider Name
The Hamlet

Contact Name
Tanya Hubbard

Email
Click To Email Course

Telephone
01603765405


14th Nov

Experiential Dementia Training - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Book early as spaces are limited.

Designed to be booked as a two-day workshop alongside Day 2 which is held two days later: Day 2: Dementia - Distressed Behaviour / Communication  can be booked individually if required.


Price Information

Price: £57 per day or attend both days for a reduced price of £100.

Start

9:00am
14th Nov

End

4:00pm
16th Nov

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


14th Nov

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
14th Nov

End

12:30pm
14th Nov

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


14th Nov

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.

For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

1:30pm
14th Nov

End

4:30pm
14th Nov

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


15th Nov

Medicines Management

Mandatory training for all care staff responsible for administering medication to raise awareness of accountability and responsibility and encourage safe practice;
To include the 7 ‘Rights’; safe administration, correct, storage & disposal; understanding side effects/contra-indications/adverse reactions.


Price Information

£45 +vat per person

Start

9:00am
15th Nov

End

1:00pm
15th Nov

Venue

The White Horse ,
The Street,
Trowse, Norwich,
Norfolk,
NR14 8ST

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


16th Nov

Experiential Dementia Training - Day 2: Dementia – Distressed Behaviour/Communication

Dementia – Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked individually or alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.


Price Information

Price: £57 per day or attend both days for a reduced price of £100.

Start

9:00am
16th Nov

End

5:00pm
16th Nov

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


19th Nov

Respiratory Conditions, Ventilations and the Mechanics of Respiration

Delivered by one of our Registered Nurse trainers, this training is extremely useful for RNs/senior staff who work with and care for clients/patients with chronic lung conditions (e.g. COPD) or compromised lung function (e.g. neurological deficit, asthma, spinal injury)

To include:

  • Medications and correct administration of Oxygen therapy, Nebuliser therapy, Inhalers
  • The basics of Ventilation: reasons for use and the different types of ventilation
  • A ‘practical’ element for use of nebulisers, inhalers, peak flow meters
  • Recording, reporting & documentation

 


Price Information

£59 +vat per person

Start

9:00am
19th Nov

End

1:00pm
19th Nov

Venue

The White Horse ,
The Street,
Trowse, Norwich,
Norfolk,
NR14 8ST

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


19th Nov

Social Care Worker 2 Day (Induction Training)

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person - two full days

Start

9:30am
19th Nov

End

4:30pm
20th Nov

Venue

Units 13/14 Heacham Hall Ind Units,
Hunstanton Road,
Heacham,
Norfolk,
PE31 7JT

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


22nd Nov

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
22nd Nov

End

4:30pm
22nd Nov

Venue

Units 13/14 Heacham Hall Ind Units,
Hunstanton Road,
Heacham,
Norfolk,
PE31 7JT

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


23rd Nov

Conflict Resolution and Breakaway Training

Each session comprises a combination of communication and physical breakaway skills:

• Theory – Components in communication, how these break down and the common behavioural patterns of those who are irritated or agitated. These include both verbal and non-verbal warning and danger signs.
• Physical – involves learning stance distance and movement paired with a concise set of skills to break free from wrist grabs, clothes grabs, hair pulls and strangle holds.

After the course, clients have found that delegates are proactively and confidently using communication skills to manage conflict

Benefits of Training:
• Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively and proactively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Increased productivity: Morale and productivity will increase naturally as your staff will feel invested in and that their working environment is safe.


Price Information

Conflict Resolution and Breakaway Training full day £79 +VAT.

If you do not require both you can attend the Conflict Resolution morning session or Breakaway session in the afternoon, these courses are sold individually at £59 +VAT.

Start

9:00am
23rd Nov

End

5:00pm
23rd Nov

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road,
Ipswich,
Suffolk,
IP10 0BF

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


29th Nov

Providing Effective Supervision - Norwich

This well received ½ day course gives an understanding and knowledge of the important elements of supervision.   It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes:

  • Understand the importance, purpose and principles of supervision.
  • Understand the process, content and preparation for a structured supervision session.
  • Create a comfortable forum for issues and concerns and for performance management.
  • Develop skills in constructive feedback and coaching.
  • Explore reflective conversation.
  • Understand diversity and culture within supervision.

Know about:

  • The supervision agreement
  • Responsibilities for action
  • Dealing with performance issues
  • Identifying learning/development needs
  • The link between supervision and appraisal

Who is it for?

Managers/professionals who supervise staff and need to undertake 1-1 meetings with their supervisees. 


Price Information

£25 plus VAT per delegate

Start

9:30am
29th Nov

End

1:00pm

Venue

Independence Matters - Ipswich Road Community Hub,
120 Ipswich Road,
Norwich,
NR4 6QS

Booking Details

Provider Name
Norfolk County Council/Change Consultancy

Contact Name
Chris Brennan

Email
Click To Email Course

Telephone
01603 222396


30th Nov

Activity Co-ordinators Training

To help Activities Co-ordinators in the health and social care sector to be able to recognise and promote the potential benefits for engaging individuals in both daily and programmed activities and gain confidence in the planning, delivery and evaluation of individual and group activities

  • To gain or increase existing skills in assessing individual needs and thereby providing person-centred activities, based on clients’ abilities and interests.
  • To be able to recognise the stages of dementia and relate this to the potential differing activities, appropriate to physical / social / emotional / spiritual / environmental need.
  • To be able to plan and provide appropriate activities for individuals
  • How to evaluate, evidence and record the benefits this essential role plays in providing person-centred care and enhancing well-being of our clients.

 


Price Information

£49 +vat per person

Start

9:00am
30th Nov

End

1:00pm
30th Nov

Venue

The White Horse ,
The Street,
Trowse, Norwich,
Norfolk,
NR14 8ST

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


30th Nov

Harm Free Care Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
30th Nov

End

12:30pm
30th Nov

Venue

Units 13/14 Heacham Hall Ind Units,
Hunstanton Road,
Heacham,
Norfolk,
PE31 7JT

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


30th Nov

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage

Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain


The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person.

Start

9:30am
30th Nov

End

1:00pm
30th Nov

Venue

Yours Business Networks,
18 Tuesday Market Place,
Kings Lynn,
Norfolk,
PE30 1JW

Cost

£56

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


December 2018

Arrow

3rd Dec

Social Care Worker 2 Day (Induction Training)

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided


Price Information

Per Person - two full days

Start

9:30am
3rd Dec

End

12:30pm
4th Dec

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£150

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


6th Dec

Experiential Dementia Training - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Book early as spaces are limited.

Designed to be booked as a two-day workshop alongside Day 2 which is being held the following day: Day 2: Dementia - Distressed Behaviour / Communication  can be booked individually if required.


Price Information

Price: £57 per day or attend both days for a reduced price of £100.

Start

9:00am
6th Dec

End

4:00pm
6th Dec

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


6th Dec

Mental Capacity Act and Deprivation of Liberty Safeguards - training for Managers

Discussing the full implications and necessities in adhering to the current safeguards and reporting systems in relation to capacity and deprivation of liberty:

  • the Act in detail, (Inc. Advance Directives, LPAs, Deputies, Court of Protection & IMCAs etc.) , the implications of the Act and awareness of the code of practice; legislation and your responsibilities & accountabilities
  • the 5 key principles of the MCA, when and how to test for capacity and when to refer.
  • the Deprivation of Liberty Safeguards (DoLS) including when to refer for authorisation, mapping to Safeguarding training;
  • the current Coroners position (updated 2017)
  • the practicalities of applying this legislation in the workplace and obtaining safeguarding authorisation as needed.

 


Price Information

£59 +vat per person

Start

9:00am
6th Dec

End

1:00pm
6th Dec

Venue

The White Horse ,
The Street,
Trowse, Norwich,
Norfolk,
NR14 8ST

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


6th Dec

Moving and Handling Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.


Price Information

Per Person

Start

9:30am
6th Dec

End

4:30pm
6th Dec

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£110

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


7th Dec

Experiential Dementia Training - Day 2: Dementia – Distressed Behaviour/Communication

Dementia – Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked individually or alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.


Price Information

Price: £57 per day or attend both days for a reduced price of £100.

Start

9:00am
7th Dec

End

4:00pm
7th Dec

Venue

The Willow Centre,
Cringleford,
Norwich,
NR4 7JJ

Cost

£57

Booking Details

Provider Name
CareRite

Contact Name
Claire Gilbert

Email
Click To Email Course

Telephone
07584 047996


11th Dec

Moving and Handling Train the Trainer UPDATE

Our excellent venue for this comprehensive course allows us to utilise and demonstrate a wide variety of equipment and aids for moving and assisting people safely.

This update for M&H trainers will include a review of the principles of safe handling and current legislation plus up-to-date advice and guidelines.

Full delegate participation and use of equipment will include:
Assisted sit-stand-sit; Appropriate use of handling belts, wheelchairs and commodes, Mechanical standaids and Hoists (standing, fixed overhead, gantry), Profiling bed and Vendlet bed system


Price Information

£175 +vat per person

Start

9:00am
11th Dec

End

5:00pm
11th Dec

Venue

n-able,
Norwich,
Norfolk,
NR6 6AX

Booking Details

Provider Name
Training and Assessment in Healthcare Ltd

Contact Name
Tracey

Email
Click To Email Course

Telephone
01603 611107


12th Dec

Developing Safeguarding Practice (used to be called 'Refresher')

A half day session to enable participants to discuss and develop their safeguarding knowledge and skills in a supportive learning environment. Participants should have previously attended the Safeguarding Awareness course. Learning outcomes:

By the end of this session participants should:

  • Understand the updated knowledge about safeguarding legislation and guidance.
  • Have discussed the Making Safeguarding Personal agenda and know what it means for their practice.
  • Have developed skills and knowledge in safeguarding practice.
  • Have worked with a case study from referral to conclusion of the safeguarding process and understand their role.
  • For more information and to check available spaces visit the St Thomsas Training website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk.

£25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers.

If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
12th Dec

End

12:30pm
12th Dec

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970914


12th Dec

Medicines Management in Care Homes

The training course is designed to equip staff with the knowledge and skills they need to ensure the safe handling and administration of medicines. Our medicines management expertise will ensure that you are fully up-to-date with current guidelines and best practice across all areas of medicines management.

Our training courses are comprehensive, and suitable for staff from all care homes including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

Course topics include:

  • Regulations and the law
  • Medication journey
  • Record keeping
  • Safe administration and storage

Learning materials have been developed with reference to:

  • NICE guidelines
  • CQC Standards for care homes
  • Care Certificate
  • Guidelines set by the Royal Pharmaceutical Society of Great Britain

The course is designed to be interactive. There will be a mix of presentation, group tasks and discussions. All attendees will be given a workbook to take away with them, and a Certificate of Attendance.


Price Information

Each course costs £56 per person

Start

1:30pm
12th Dec

End

5:00pm
12th Dec

Venue

The Costessey Centre,
Longwater Lane,
Costessey,
Norwich,
NR8 5AH

Cost

£56

Booking Details

Provider Name
AGEM CSU - Medicines Optimisation Team

Contact Name
Sandra Parnell-Cook

Email
Click To Email Course

Telephone
01553 666986


12th Dec

Safeguarding Awareness

A half-day training session to enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes: By the end of this session participants should:

  • Understand what safeguarding is and your role in safeguarding adults.
  • Recognise an adult potentially in need of safeguarding and take action.
  • Understand the procedures for making a safeguarding alert.
  • Understand dignity and respect when working with individuals.
  • Understand the importance of the Making Safeguarding Personal agenda in your role.
  • Have knowledge of policy, procedures and legislation that supports safeguarding adults activity.


For more information and to check available spaces visit the website.

Employees of external organisations in the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post.


Price Information

Free to employees of Norfolk County Council, and to unpaid volunteers from any organisation in the county of Norfolk. £25.00 including VAT per person for paid employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

1:30pm
12th Dec

End

4:30pm
12th Dec

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£25

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


14th Dec

Harm Free Care Training

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.


Price Information

Per Person

Start

9:30am
14th Dec

End

12:30pm
14th Dec

Venue

Suite B,
Abbey Farm Commercial Park, Southwell Road,
Horsham St Faith,
Norfolk,
NR10 3JU

Cost

£75

Booking Details

Provider Name
Extra Hands of Heacham Ltd

Contact Name
Tyrnaia McGinn

Email
Click To Email Course

Telephone
01485 570 611


19th Dec

Conflict Resolution and Breakaway Training

Each session comprises a combination of communication and physical breakaway skills:

  • Theory – Components in communication, how these break down and the common behavioural patterns of those who are irritated or agitated. These include both verbal and non-verbal warning and danger signs.
  • Physical – involves learning stance distance and movement paired with a concise set of skills to break free from wrist grabs, clothes grabs, hair pulls and strangle holds.

After the course, clients have found that delegates are proactively and confidently using communication skills to manage conflict.

Benefits of Training:

  • Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively and proactively.
  • Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
  • Increased productivity: Morale and productivity will increase naturally as your staff will feel invested in and that their working environment is safe.


Price Information

Conflict Resolution and Breakaway Training full day £79 +VAT. If you do not require both you can attend the Conflict Resolution morning session or Breakaway session in the afternoon, these courses are sold individually at £59 +VAT.

Start

9:00am
19th Dec

End

5:00pm
19th Dec

Venue

Unit 5 Three Rivers Business Centre ,
Felixstowe Road,
Ipswich,
Suffolk,
IP10 0BF

Booking Details

Provider Name
IKON Academy

Contact Name
Becka Brestner-Hood

Email
Click To Email Course

Telephone
01473 927062


February 2019

Arrow

28th Feb

Providing Effective Supervision - Dereham

This well received ½ day course gives an understanding and knowledge of the important elements of supervision.   It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes:

  • Understand the importance, purpose and principles of supervision.
  • Understand the process, content and preparation for a structured supervision session.
  • Create a comfortable forum for issues and concerns and for performance management.
  • Develop skills in constructive feedback and coaching.
  • Explore reflective conversation.
  • Understand diversity and culture within supervision.

Know about:

  • The supervision agreement
  • Responsibilities for action
  • Dealing with performance issues
  • Identifying learning/development needs
  • The link between supervision and appraisal

Who is it for?

Managers/professionals who supervise staff and need to undertake 1-1 meetings with their supervisees. 


Price Information

£25 plus VAT per delegate

Start

9:30am
28th Feb

End

1:00pm

Venue

Norfolk Room, Breckland District Council,,
Elizabeth House, Walpole Loke, ,
Dereham,
NR19 1EE

Booking Details

Provider Name
Norfolk County Council/Change Consultancy

Contact Name
Chris Brennan

Email
Click To Email Course

Telephone
01603 222396


March 2019

Arrow

12th Mar

Safeguarding Knowhow for Provider Managers

A two-day session to enable managers in the private and independent sector to fulfil their safeguarding responsibilities effectively and work with their partners in the statutory sector to achieve, wherever possible, the outcomes service users wish to achieve for themselves. Learning outcomes:

By the end of this session participants should:

  • Understand their role in safeguarding adults. 
  • Have updated their knowledge of safeguarding legislation, guidance and local procedures. 
  • Have refreshed their knowledge and understanding of the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.
  • Know how to share and gather information in order to contribute to a safeguarding enquiry. 
  • Know how to communicate with a service user to enable them to express the outcomes they wish to achieve to keep themselves safe.
  • Know how to make a safeguarding referral and how to contribute to the safeguarding process.
  • Know how to contribute to and comply with a safeguarding plan.
  • Understand the rules that govern information sharing, consent and confidentiality. 
  • Know how to deal with allegations against staff and when to refer to the SADDs team. 
  • Understand the safer recruitment agenda, when DBS checks are required and how to ask questions about motivation to work with vulnerable adults.
  • Know how to deal with complaints from family members.

 


Price Information

£100.00 including VAT per person for employees of private, voluntary and independent sector care providers. If you book 3 places at the same time (either on the same session, or on different sessions) then the third place is FREE!

Start

9:30am
12th Mar

End

4:30pm
13th Mar

Venue

The White Horse Inn, The Street,
Trowse,
Norwich,
NR14 8ST

Cost

£100

Booking Details

Provider Name
St Thomas Training

Contact Name
Ruth

Email
Click To Email Course

Telephone
02380 970 914


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