Residents and relatives surveys

We can help you meet the CQC Fundamental Standards

N&SCS offers a service to help you meet this regulation and illustrate how well you are doing against the other fundamental standards assessed by the CQC. Our package includes:

  • a questionnaire for residents and staff to ask the questions in person. If preferred you can hand the survey to your residents
  • a similar questionnaire for relatives
  •  a return freepost envelope for forms where required - ensuring responses are confidential
  • analysis of the data
  • a report summarising the scores and comments for each question - highlighting any areas requiring improvement

“It is so valuable to have Norfolk & Suffolk Care Support staff come to interview our residents, because what is said is totally confidential. The residents feel comfortable to make challenging statements in answer to the survey questions.”   

(Tim Leadbeater, Proprietor, Sun Court Nursing Home)

 

For more information or to commission a survey package call us on 01603 629211.

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