Changes to CQC guidance for providers
The Care Quality Commission (CQC) has updated its guidance on how it monitors, inspects and regulates adult social care services.
The key updates concern:
- How CQC will inspect community services
- How CQC provides feedback at the end of a site visit
- Guidance on CQC's approach to services repeatedly rated as 'requires improvement'
CQCwill no longer use questionnaires as part of their approach to inspecting community services. These questionnaires had been used to get feedback from people using your service and staff, however this method was not effective at delivering value for money. Instead, CQC will continue to make requests to community services to provide contact details of people who use services, care staff and community professionals ahead of inspections. Inspectors will use this information to gather feedback from people about your service through telephone interviews or by visiting them in person where they are happy to consent.
The full guidance can be found here: