Norfolk & Suffolk Care Support Ltd
Consistency and relationships between CQC and providers – focus groups
< April 2019

Consistency and relationships between CQC and providers – focus groups

CQC are running a series of online focus groups with providers of care to support their work on understanding what good interactions between providers and inspectors look like.

 To do this CQC started by holding focus groups with Inspectors to explore their views and experiences; they are now seeking to better understand provider views on this and look at the impact of good interactions on the quality of care as part of their work with Manchester University Business School.

These focus groups will support this work by:

  • Helping CQC to understand what good interactions look like from the perspective of providers

and enabling them to ‘test’ some of the theories developed with inspectors.

  • Providing opportunity to explore some of the good practices in provider and inspector relationships and what the impacts of these might be.
  • Discussing some of the practicalities about how such good practices might be adopted by inspectors.

Who should attend the focus group:

A representative from the provider who has had the most interaction with CQC which could be at inspection, and/or interactions between inspections.

The focus group will be online and will last one hour. If you would be happy to attend please confirm by contacting .(JavaScript must be enabled to view this email address)

Once you have confirmed your attendance CQC will send you any further information and joining details as required.

The adult social care focus group is on 3rd May from 2-3pm.



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