CQC update - gaining contact details of people receiving care and support in their own homes
The method for gaining the contact details of people who receive care and support in their own homes has been revised by CQC
The centralised process for requesting contact details of people who receive care and support in their own homes ahead of inspections of care at home services has ceased. Providers will no longer receive an online form with their Provider Information Return. To replace this, CQC have developed a new approach that aims to bemore flexible to fit with their risk-based approach to inspection. Inspectors will send a cover letter with instructions and a contacts detail spreadsheet directly to providers, rather than it being sent centrally.
The new/updated tools that inspectors and providers will be using are:
Cover email with instructions: This will be sent to the provider along with one or more of the documents below.
Revised contact details spreadsheet: CQC have reduced the confidential personal information theyr are requesting in line with GDPR.
Contact details spreadsheet with address details: Inspectors will send this to providers if they intend to visit people in their own homes or if they will ask NCSC to send a letter introducing the Expert by Experience supporting the inspection.