IMPORTANT: Clarification on how to use the Herbert Protocol
< January 2019

IMPORTANT: Clarification on how to use the Herbert Protocol

Norfolk’s Herbert Protocol was relaunched in November 2018. PLEASE note the following clarification on how the protocol is to be used. You are asked to destroy all previous versions of the protocol (including overview information).

The protocol can be used in 2 ways:

It can be completed by a relative, friend, neighbour or carer, and kept at home or in a safe place until it might be needed. If the vulnerable person goes missing, the relative/carer MUST call the police on 999. At this point they should tell the police control room that they have a Herbert Protocol, and give a copy to a police officer on request.

Relatives/carers can download a protocol to complete from

It may be completed by a police officer in the course of their normal duties. If a police officer considers a person is vulnerable to going missing, they will record the relevant details on the police system and this may also lead to a protocol being completed.

Samantha Cutting, Norfolk Safeguarding Adults Board Business Support Officer

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