< December 2017

Market Engagement Project and the future of the Independent Home Care Provider Forum

The future of Norfolk's Independent Home Care Provider Forum is being reviewed as part of the Market Engagement Project.

Norfolk County Council are working towards integrated systems of support which aim to prevent, reduce and delay the need for other forms of care and enable people to access the care they need locally when a crisis occurs.

To develop strong market engagement Norfolk County Council representatives from key departments like Commissioning, Procurement and QA & Market Development are meeting with strategic providers on a regular basis through the individual block contract provider meetings, and locality framework sessions. 

Channels that improve the flow of financial information between providers and the Council are now being realised through the implementation of The Provider Portal. Many providers have already given NCC very positive feedback on this invoicing system. 2017 also saw the implementation of Norfolk Keeping People Well at Home, the blog for all things home support. NCC want to ensure that they connect through channels which fully support and reflect the new ways of working, so the existing engagement structures, including the Independent Home Care Provider Forum, are being reviewed as part of the Market Engagement Project. Therefore no new dates for the Forum will be set until the outcome of the review is known.

The project is led by Don Leggett who has given regular updates on the progress at the last 3 Independent Home Care Provider Forum meetings. A survey has been launched as part of this work and all providers are being encouraged to take part and make the most of this opportunity to contribute your views and help NCC shape the future of market engagement in Norfolk. The survey is open till 12 January 2018 and can be accessed here:



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