Norfolk County Council Capacity Incentive payments
< December 2018

Norfolk County Council Capacity Incentive payments

Norfolk County Council have issued the following message regarding Capacity Incentive payments.

We understand the difficulties of operating as a care provider or working as a carer during busy periods. We have identified that paying a premium for picking up new care packages can strengthen the workforce and support resilient services.

We will have designated period this Winter where incentive payments will be offered for promptly commencing new and restarted packages of care for people discharged or transferred from specific care settings. The first period covers the holiday period, Friday 21st  December 2018 – Thursday 31st January 2019.

Please read the documents below for details on the scheme, eligibility and how to receive payments.

This is a one-off payment that our social workers are empowered to agree with you to facilitate prompt payment. This payment is to support workforce resilience, increase payments to your carers and the delivery of sustainable services through the Winter period.

Please contact us at .(JavaScript must be enabled to view this email address) if you have any questions.

Busy periods and Bank holidays create pressure and strain on the health and social care system which can result in people failing to get the care they need. This has a detrimental impact on people’s health and is distressing for families and individuals. For further information and support on delivering a resilient service at this time of year please visit

Home Support Capacity Incentive Payment information

Residential Care Capacity Incentive Payment information


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