< April 2018

Trusted Assessment Facilitators and Bed Tracker Tool: Improving Hospital Discharges

Norfolk County Council has worked with providers to improve how the discharge of patients from hospital into care and nursing homes is handled.

Following a series of engagement events across the county in October 2017 NCC have developed two initiatives designed to unblock and streamline processes to reduce delayed transfers of care and improve the experience of patients as they return to their home or move into a care home.

The Trusted Assessment Facilitator role has been developed in tandem with providers who attended engagement events. Providers took part in interviewing and selecting the individuals who have now been appointed. Providers will also have the opportunity to work with the Trusted Assessment Facilitators in shaping hospital discharge pathways through the current round of provider events taking place. The project is funded by the Improved Better Care Fund for a duration of 3 years. The Trusted Assessment Facilitators are:

Norfolk and Norwich University Hospital

  • Linda Wright
  • Chloe Tyrrell

Queen Elizabeth Hospital

  • Jeffrey Carnell

James Paget University Hospital

  • Deborah Yaxley
  • Laura Goodwin

Also in response to the discussions had with providers in October 2017 the Council has developed a new way of tracking bed vacancies across the county in care and nursing homes. Using a short and simple webform (available here) you can inform them of current capacity in your care home and help support consumer choice and prompt placements. Over 50% of accredited care and nursing homes in Norfolk are now using this tool, with the information provided helping the Trusted Assessment Facilitators and Norfolk County Council’s Brokerage Service to act on accurate information regarding bed availability and help prevent delayed transfers of care.


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