Winter Planning – Managing Client Expectations
< November 2018

Winter Planning – Managing Client Expectations

Norfolk County Council have received feedback around how they can support home support providers during inclement weather. As a result, NCC have written the attached letter which is designed to be a joint communication to service users from NCC and your organisation to manage expectations throughout winter.

To use this communication, you must do the following:

  • Add your company logo in the top right
  • Complete the text highlighted in red with the appropriate details

No other amendments are to be made to this letter which can by downloaded via this link:

Winter Communications letter template 26.11.18.


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