Norfolk & Suffolk Care Support Ltd

Customer Charter

Providing the highest standard of service to the care sector

N&SCS Ltd's Customer Charter confirms our commitment to providing a first class service to all our customers by observing a strict code of conduct at all times.

Key philosophies to our service are:

Setting High Standards

To ensure customers receive the highest possible quality of service we undertake to:

  • observe strict standards of conduct in all our dealings
  • always provide customers with fair and reasonable treatment
  • explain our services in clear and accurate language.

Customer Promise

To provide customers with the highest standard of service we will:

  • be friendly, approachable and professional
  • respond quickly and efficiently to requests for service
  • regularly request client feedback and evaluation – act on improvements and recommendations
  • take corrective actions when and as necessary
  • promote equality and fair treatment
  • keep clients abreast of amendments/changes and developments
  • observe all statutory/regulatory requirements

Quality Standards

We will determine and continue to implement effective arrangements to communicate with clients in relation to:

  • Information
  • Enquiries and contracts
  • Customer feedback, including satisfaction and complaint resolution


At all times we will observe the strictest confidentiality in respect of clients’ affairs and never disclose details to a third party without prior authorisation.

Please contact us if you:

  • require assistance with any aspect of your business with us
  • wish to comment on services we offer
  • are dissatisfied with our service
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