Providing the highest standard of service to the care sector
N&SCS Ltd's Customer Charter confirms our commitment to providing a first class service to all our customers by observing a strict code of conduct at all times.
Key philosophies to our service are:
Setting High Standards
To ensure customers receive the highest possible quality of service we undertake to:
- observe strict standards of conduct in all our dealings
- always provide customers with fair and reasonable treatment
- explain our services in clear and accurate language.
To provide customers with the highest standard of service we will:
- be friendly, approachable and professional
- respond quickly and efficiently to requests for service
- regularly request client feedback and evaluation – act on improvements and recommendations
- take corrective actions when and as necessary
- promote equality and fair treatment
- keep clients abreast of amendments/changes and developments
- observe all statutory/regulatory requirements
We will determine and continue to implement effective arrangements to communicate with clients in relation to:
- Enquiries and contracts
- Customer feedback, including satisfaction and complaint resolution
At all times we will observe the strictest confidentiality in respect of clients’ affairs and never disclose details to a third party without prior authorisation.
Please contact us if you:
- require assistance with any aspect of your business with us
- wish to comment on services we offer
- are dissatisfied with our service