Norfolk & Suffolk Care Support Ltd

Training during COVID-19 outbreak

Due to the coronavirus (COVID-19) outbreak, social care training has had to adapt. This page contains details of what is currently being offered by N&SCS endorsed training providers.

Page contents

Free, fully-funded virtual training 
COVID-19 Essential Training guide from Skills for Care
Current offer by N&SCS endorsed learning providers
Rapid Training and Induction for Care Home Nursing (QNI)

Free, fully-funded virtual training

Norfolk-based White's Training have been granted funding by Skills for Care to offer fully-funded, virtual training.

Here is a letter from Oonagh Smyth, CEO Skills for Care outlining the funding programme.

  • Rapid induction for new staff and returners to care
  • Update training for existing staff
  • Volunteers (half-day course) for people who will volunteer with care services

See HERE for FAQs from Skills for Care about the rapid induction programme and volunteers training.

The number of fully-funded places available is based on organisation size.

  • Small Employers (1-50 staff) – 10 funded learners
  • Medium Employers (51-249 staff) – 20 funded learners
  • Large Employers (250 +  staff) – 30 funded learners

Rapid induction for new staff

A 5-day Virtual Learning course aimed at delivering an induction around agreed standards to those who are new to care or joining your company.

The course modules are:

  • Care Certificate Knowledge Digital Learning - 3 Days
  • Assisting & Moving People - theory and witnessed practical
  • Basic Life Support
  • Fire Safety
  • Food Safety
  • Health & Safety Awareness
  • Infection Prevention & Control (COVID-19 Included)
  • Safeguarding (specifically around isolation)
  • Medication

Update training for existing staff

  • Assisting & Moving people - 3 Hours
  • Basic Life Support - 3 Hours
  • Fire Safety - 3 Hours
  • Food Safety - 3 Hours
  • Health & Safety Awareness - 3 Hours
  • Infection Prevention & Control - 3 Hours
  • Safeguarding (specifically around social isolation) - 3 Hours
  • Medication - 3 Hours

Volunteer Learning Programme 

A half to full-day (dependent on experience, prior knowledge and group size) brief induction programme aimed for volunteers who will be assisting with support to services throughout the COVID-19 crisis. It will give volunteers a brief insight to their roles and boundaries whilst volunteering in adult health & social care.

The course modules are:

  • Adult social care
  • Your role and responsibilities
  • Whistleblowing
  • Equality, diversity and person centred values
  • Telephone support and communication
  • Pain and discomfort
  • Infection prevention and control
  • Food safety
  • Fluids and hydration
  • Health and safety
  • Stress​

Please note: These courses will be offered in pre-arranged slots, unless there is a multiple booking and White's are able to meet your request. Due to the anticipated surge in bookings, they are asking people to complete an online form so their team can get back to you with relevant information.

This funding is limited and will be offered on a first-come first served basis, so if you wish to take advantage of this offer please contact White's as soon as possible. 

For the contact form visit the White's Training website:

Other fully-funded, virtual training options

For a list of all the training companies offering this fully-funded essential training see the Skills for Care website:

COVID-19 Essential Training guide from Skills for Care (updated in July)

Current offer by N&SCS endorsed learning providers

ACC Consulting

ACC Consulting are now offering one-to-one, fast track training via:

  • Telephone
  • Email
  • Workbooks
  • FaceTime
  • PowerPoint


  • All usual topics
  • Care Certificate 
  • Contingency Training - for family members of service users
  • * PLUS basic PPE training to include use of face masks, aprons and gloves.

.(JavaScript must be enabled to view this email address)

01473 211715

Aiker Training

A wide range of e-learning courses available.

01508 218017

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DUET diabetes

DUET diabetes have stopped all face to face workshops until they are confident that we can run them safely for all concerned. Since August, they have started to run live webinar based interactive workshops.  They will be offering training whereby individual places can be booked (i.e. an open workshop format) to attend. If required, they can also provide workshops exclusively for individual organisations – please contact them to discuss this. Scheduled workshops will be added to the ‘courses and workshops’ page on the NSCS website, please also visit the DUET diabetes website for more information or give us a call or email them.

General diabetes workshops

  • Diabetes Awareness
  • Blood Glucose Monitoring & Glucometer Training (however competency cannot be assessed remotely)
  • Diabetes Update for Registered Nurses
  • Diabetes & Healthy Eating
  • Insulin Awareness & Injection Technique – first date available 16 Sept 2020

‘Hands on Feet’ Portfolio

  • Diabetic Foot Screening (however competency cannot be assessed remotely)
  • Ankle Brachial Pressure Index (ABPI) Assessment – first date available 22 October 2020
  • Diabetic Foot Awareness for Beauty and Wellness Therapists

01799 584178

Extra Hands Training

Extra Hands have suspended all face-to-face training and are exploring live video training.

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01485 570611

Norvic Training

Norvic Training (UK) Ltd. are delivering first aid courses every week at their Norwich training centre and on a regular basis at their Waterbeach training room. They are also open for moving and handling, their clinical training and their care home induction.

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01603 343534


As clients have expressed a preference for face-to-face over e-learning they have now set up 4 professional webinar studios to deliver courses as close to face-to-face as possible. They are delivering courses live from these studios which can be viewed from any mobile phone, iPad or computer, anywhere in the country. Even if you are in self-isolation, you can be keeping your skills up and ensure that your care staff, nurses and new staff have the knowledge they need to deliver to the highest standards.

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01376 573999

Training and Assessment in Healthcare

Training and Assessment in Healthcare are now able to deliver practically any of their courses via video link/webinar and phone support.

They have around 140 courses available that support the health and social care sectors: elderly care; adult andchildren services; mental heath; learning disability; brain Injury - for full details please see their website.

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01603 611107

White’s Training Services

White's are offering fully-funded virtual training (see top of this page) and a full range of virtual training.

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01255 446655

Rapid Training for Care Home Nursing (QNI)

List of resources

Induction checklist


Noroflk Care Awards Skills for Care Accolades DFN Matrix