Course Listings

4th Nov

Effective Supervision within the Care Sector

This course is ideal for anybody who is responsible for supervising other staff members and would like confidence when completing supervisions.

Course content will include:
- What is supervision?
- Different contexts of supervision
- Why do we have supervision?
- Legislation
- Agreed ways of working
- How can supervision help with performance management
- The role of the supervisor
- Confidentiality
- Boundaries
- Roles & Accountability
- Recognising when potential conflict can arise and how to approach
- How does supervision support performance?
- Power imbalance
- importance of constructive feedback
- Effective communication
- Management theories & models of supervision
- Reflective practice

4th Nov

Social Care Worker 2 Day Induction

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided

6th Nov

Coaching Conversations

Free 1½ day training sessions to help develop health and social care providers’ skills and knowledge around how to have a coaching conversation. The programme has been developed by Health Education England (HEE), the UEA and healthcare providers in East of England and is open to social care providers as well as health colleagues.

Research has supported the implementation of coaching within organisations to improve communication, support culture change and enhance service user experience and staff morale. The coaching conversations programme will give large volumes of staff a basic understanding of coaching and elemental core skills to use in their daily conversations with work colleagues or service users. This programme is designed to complement existing coaching programmes rather than replace them.

Day 1: 6 November
Day 2: 25 November

See flyer for full details.

6th Nov

Conflict Resolution and Personal Safety Training

Our Conflict Resolution and Personal Safety Training course will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

Conflict Resolution:
• Introducing conflict
• Communication models to resolve, defuse and calm conflict
• The procedural, environmental and legal context of violence and aggression
Follows the guidance set out by the Skills for Health. Delegates are proactively and confidently using communication skills to defuse challenging situations following this module.

Lone Worker:
• Lone Worker Policy, effective use of procedures
• Strategies and tips to ensure staff safety
Improve knowledge around working alone and the organisational policies and procedures.

Breakaway:
• Reasonable Force
• Stance and posture
• Distance and movement
• Safe removal from grabs
• Incident Reporting and support
This module comprises of a combination of theory and physical skills, providing techniques which meet the needs staff working in at risk roles.

Benefits of training:
Problem solving: Delegates will know how to recognise, manage and defuse conflict effectively.
• Improved confidence: Their new knowledge and industry best practice techniques will empower delegates and improve their confidence around managing conflict.
• Aligned organisational policy: Lone workers within your organisation will use and understand the lone worker policy.
• Reduced incidents: Improve employee safety and reduced incidents of threat and aggression.

6th Nov

Medicines Management in Care Homes

Attendees will gain the competencies required for giving medication to care home residents in accordance with the relevant standards and guidelines as set out by the National Institute for Health and Care Excellence (NICE), the Care Quality Commission (CQC), the Royal Pharmaceutical Society and the Care Certificate.

Our training courses are comprehensive and suitable for staff from all care homes, including those registered to accommodate people with dementia and learning difficulties. As well as nursing and residential care home staff, the courses are also suitable for all care agency staff.

7th Nov

Full Day Moving and Handling Training

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.

12th Nov

HABC Emergency First Aid at Work

This course is an HABC Accredited Emergency First Aid at Work course. It is a full day course and certificates are valid for 3 years. Course content includes:
- What is first aid?
- Roles & Responsibilities
- First Aid Kits
- DRSABCD
- Recovery Position
- Secondary Survey
- CPR
- AED
- Choking
- Bleeding
- Burns
- Sprains, Strains & Fractures
- Seizures
- Diabetic Emergency
- Stroke
- Heart Attack
- Accident forms
- Foreign objects
- Poisoning
- Anaphylaxis

13th Nov

End Of Life Care for people with Dementia (Norwich)

This one day workshop is aimed at health and social care staff and therapists who are likely to come into contact with people with dementia who may be approaching the last year of life. It aims to raise awareness of different types of dementia, communication issues and the needs of carers, in the context of end of life care, helping you to build up a 'toolkit' of care strategies.

14th Nov

Providing Effective Supervision

This well received ½ day course gives an understanding and knowledge of the important elements of supervision, within a social care setting.

It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes
•Understand the importance, purpose and principles of supervision.
•Understand the process, content and preparation for a structured supervision session.
•Create a comfortable forum for issues and concerns and for performance management.
•Develop skills in constructive feedback and coaching.
•Explore reflective conversation.
•Understand diversity and culture within supervision.

Understand:
•The supervision agreement
•Responsibilities for action
•Dealing with performance issues
•Identifying learning/development needs
•The link between supervision and appraisal

Who is it for?
Managers who supervise staff in a social care setting and need to undertake 1-1 meetings with their supervisees.

15th Nov

Harm Free Care

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.

18th Nov

Care Skills and Professional Practice ('The Role of the Care/Support Worker')

A comprehensive training day suitable for new staff (or those returning) to the care or support worker role, or for staff refreshing their mandatory training; including:
-Duty of Care
-Communication
-Confidentiality
-Dignity
-Equality & Diversity
-Fluids and Nutrition
-Person-Centred Care and Care Planning
-Professional boundaries
-Recording & Reporting (including GDPR)
-Awareness of mental health, dementia and learning disability

Mapped to the CQC Inspection Framework and Key Lines of Enquiry (KLOEs)
PLUS supporting the Care Certificate Induction Standards 1-9 & 14

Can be accessed as a 'stand-alone' day or as part of our 3-day programme of induction and mandatory training

18th Nov

Social Care Worker 2 Day Induction

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided

19th Nov

Health and Safety, Food Safety, Infection Control and Fire Safety

This combined half day training session aims to provide both new staff on induction, and existing staff needing update training, with a clear understanding of health & safety, infection control, food safety and fire safety issues within their work environment

Mapped to CQC training update recommendations, providing robust and comprehensive staff mandatory training/updates and supporting standards 13 and 15 of The Care Certificate Induction

Health & Safety (Care Certificate Standard 13)
•To understand the principles of health and safety legislation and how to apply them in the workplace
•To be aware of your responsibilities and the responsibilities of others
•To understand the need for, and your role in, risk assessments

Infection Control (Care Certificate Standard 15)
•The legislation for Infection Control
•To understand and identify what causes infections and how they are spread
•Correct hand washing procedures (when/why/how!) – including practical exercise with UV Lightbox
•How to deal correctly with clinical waste, spillages and laundries

Fire Safety
•To gain a basic understanding of fire safety, The fire process; risks and hazards,
•Different types of fire extinguishers, what needs to be actioned on discovering a fire and the principles of safe evacuation
•The importance of understanding your organisation's fire policies, procedures and evacuation process.

Food Safety
•The Food Safety Act 1990, Food Safety Regulations
•Food Hazards and allergens, Understanding bacteria
•Kitchen safety & hygiene
•Staff responsibility – ‘the 4 Cs’

19th Nov

Safeguarding Adults

To help all staff and volunteers to understand and recognise abuse and to know what to do when concerns arise

-To be able to identify ‘adults at risk’
-The different types of abuse; recognising signs and indicators of abuse
-The Care Act 2014 & Mental Capacity Act: understanding capacity, informed choice and consent
-The six key principles that underpin all adult safeguarding
-Restrictive practices and the importance of maintaining dignity, rights and confidentiality
-Our accountabilities and responsibilities re: reporting, raising concerns, disclosures, including whistleblowing
-Relevant legislation, guidance and organisational policies and procedures
-The referral process regarding Safeguarding Adults in Norfolk and the role of the NSAB, including multi-agency working and Safeguarding Adults Reviews (SARs)
-Safeguarding Children level 1 equivalent– content mapped to The Care Certificate standard 11
 

20th Nov

First Aid and Basic Life Support

This course offers an excellent half-day training / annual update - with practical elements using training aids and models.

Mapped to the Care Certificate 2015 Induction Standard 12 ‘Basic Life Support’ and the Resuscitation Council (UK) Guidelines and including:
-The role of the first aider
-The requirements for first aid kit
-The required reporting and recording of accidents and incidents
-To be able to administer basic first aid to a casualty who may:
-be unconscious (breathing/not breathing) ; including use of recovery position
-require cardiopulmonary resuscitation (CPR) /mouth-to-mouth resuscitation
-be choking (using a training ‘choking vest’)
-have suffered minor injuries, bleeding, burns or scalds, poisoning, angina, heart attack, stroke, seizures, anaphylactic shock etc

-Demonstration of an Automated External Defibrillator (AED)
•A Resuscitation Mannequin is used to practice CPR and mouth-to-mouth technique

20th Nov

Moving and Handling/Assisting and Falls Prevention

Ideal for both mandatory training and updates required by CQC and including:

- Legislation pertaining to moving and assisting safely
- Risk assessment
- Back care and the application of Ergonomics.
- Spinal mechanics, good working postures and minimising risks of sustaining musculoskeletal injury
- Principles of safe moving & assisting - with practical elements including the use of wheelchairs, profiling bed and hoist.
- Considering individual falls risk factors and how we can significantly reduce the risk of falling for clients whilst still promoting choice and independence

21st Nov

Adult Mental Health First Aid (MHE Accredited)

This course is ideal for anybody wanting to learn more about mental health, managing their own stress and also supporting others who are struggling with their mental health. This is a full 2 day course which is accredited by Mental Health England.

Content includes:

• Why mental health first aid
• The Mental Health First Aid Action Plan
• What is mental health
• The impact of mental health issues
• Stigma & Discrimination
• What is depression
• Symptoms of depression
• Risk Factors
• Depression in the workplace
• Suicide figures
• Alcohol, drugs & mental health
• First Aid for Suicidal Crisis
• Non-judgemental Listening Skills
• First Aid for depression
• Treatment & resources for depression
• Self-care
• What is an anxiety disorder?
• First aid for anxiety disorders
• Crisis first aid after a traumatic event
• Alcohol, drugs & anxiety disorders
• Treatment & resources for anxiety
• Cognitive distortions & CBT
• Personality disorders
• Eating disorders
• Self-harm
• What is psychosis
• Risk factors for psychosis
• Alcohol, Drugs & Psychosis
• Schizophrenia
• Bipolar disorder
• Warning signs for developing psychosis
• Crisis first aid for acute psychosis
• Treatment & resources for psychosis
• Recovery & building resources
• Action planning using MHFA

21st Nov

Full Day Moving and Handling Training

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.

21st Nov

Medicines Management

Offering a well-defined programme, delivered by a Registered Nurse Trainer, to raise awareness of accountability and responsibility regarding medicines and to encourage safe practice and promote correct procedures
Including:

- The 10 'Rights'
- Storage, safe ordering, receipt and disposal
- Defining the terms side effects, cautions, adverse reactions and contra-indications - and the importance of monitoring and reporting
- To discuss safe administration of ear drops, eye drops, inhalers, ointments and creams
- Awareness of policies, procedures, regulations, legislation and best practice guidelines in relation to medicines management and correct documentation

26th Nov

Dementia Detectives: Finding the person within - Day 1: Dementia – The Wider Picture

Exploring the Brain, Different Types of Dementia, Recognising the Key Characteristics (including Signs and Symptoms)

Designed to be booked as a two-day workshop alongside Day 2: Dementia - Distressed Behaviour / Communication but can be booked individually if required.

26th Nov

Train the Trainer Safeguarding Awareness - Norwich

The aim of the session is to train staff to deliver safeguarding awareness training to staff and volunteers in their own organisation. Participants will be provided with a set of training materials that they can use back in the workplace including: handouts, exercises, quizzes, case studies, PowerPoint presentations and a link to a safeguarding awareness film. The pack contents cover all the materials for a half day or full day awareness session and a ninety-minute update session.

Learning outcomes:

• Describe what is meant by abuse and neglect and be able to recognise the indicators of abuse
• Describe your organisation’s procedures for safeguarding adults and your role within them
• Recognise your duty of care to adults at risk
• Describe how to promote the adult at risk’s choice and control and understand the Making Safeguarding Personal agenda
• Identify the principles of the Mental Capacity Act (2005) and understand that adults with capacity can make decisions which may seem unwise
• Describe what is meant by consent and the rules of information sharing
• Identify how to ensure immediate safety of an adult at risk of harm
• Identify how to inform the appropriate person in your organisation of a safeguarding adults concern
• Describe how and where to record concerns about abuse and neglect
• Describe how to use the ‘Whistleblowing’ policies and procedures

These reflect level one of the Bournemouth competencies for safeguarding adults which had been adopted by the Norfolk Safeguarding Adults Board.

What will I be able to do as a result of attending the training for trainers?

• Deliver quality, interactive safeguarding adults awareness training to your own staff group in an engaging way, for either a half day or full day session
• Have participated in the group exercises and considered how to best deliver them to meet the needs of your staff and/or volunteers
• Identify how to adapt the case studies and design your own training materials to best meet the needs of your organisation

27th Nov

Dementia Detectives: Finding the person within: Day 2: Dementia - Distressed Behaviour/Communication

What to say when someone says…. What to do when someone does.…

Designed to be booked alongside Day 1 ‘Dementia the wider picture’, but can be booked separately if desired.

27th Nov

Safeguarding Knowhow for Provider Managers

St Thomas Training is the official provider of training in Safeguarding Adults and Mental Capacity Act for Norfolk County Council and the Norfolk Safeguarding Adults Board.

A two-day session to enable managers in the voluntary, private and independent sector to fulfil their safeguarding responsibilities effectively and work with their partners in the statutory sector to achieve, wherever possible, the outcomes service users wish to achieve for themselves.

TARGET GROUP

Managers and senior staff in independent, private and voluntary organisations. Delegates must have previously completed as a minimum safeguarding adults awareness training and Mental Capacity Act training to level one as a minimum.

LEARNING OUTCOMES:

BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

• Understand their role as a manager/ senior staff member responsible for safeguarding adults
• Have updated their knowledge of safeguarding legislation, guidance and local procedures in particular the nature of domestic abuse and the new offence of coercive control
• Have refreshed their knowledge and understanding of the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards
• Know how to share and gather information in order to contribute to a safeguarding enquiry
• Have developed skills to communicate with a service user to enable them to express the outcomes they wish to achieve to keep themselves safe
• Know how to make a safeguarding referral and how to contribute to the safeguarding process
• Know how to contribute to and comply with a safeguarding plan
• Understand the rules that govern information sharing, consent and confidentiality
• Know how to deal with allegations against staff and when to refer to the MASH
• Be able to apply and implement the safer recruitment agenda in your organisation; understand when DBS checks are required and how to ask questions about motivation to work with vulnerable adults
• Know how to manage complaints from family members and how to ensure that the complaints process does not detract from any safeguarding concerns

Wednesday 27th & Thursday 28th November 2019 - 9.30am start each day.

29th Nov

Harm Free Care

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.

2nd Dec

Social Care Worker 2 Day Induction

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided

5th Dec

Full Day Moving and Handling Training

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.

13th Dec

Harm Free Care

Our course includes falls prevention, nutrition and hydration and pressure ulcers. It is important that staff encourage mobility wherever possible, keeping a person more active reduces muscle wasting and helps prevent falls.

Attendees will learn how to recognise signs and symptoms of malnutrition and dehydration, skin breakdown / pressure areas and whom to report concerns.

Topics covered include:
• Falls prevention
• Pressure ulcers
• Stages of pressure
• The Multi Disciplinary Team
• UTI and deep vein thrombosis
• Nutrition and Hydration
• Malnutrition (signs and symptoms)
• Particular needs and allergies
• Diabetic Footcare

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a three hour course.

21st Jan

Learning Lessons from Safeguarding Adults Reviews

PLEASE NOTE - THE CONTENT OF THIS SESSION CHANGES COMPLETELY FROM YEAR TO YEAR, TO REFLECT NEW CASES AND DIFFERENT PRIORITIES. THE NEW YEAR STARTS ON 1ST APRIL. THE CONTENT OF THE SESSIONS FROM 1ST APRIL 2019 - 31ST MARCH 2020 WILL BE COMPLETELY DIFFERENT TO WHAT WAS COVERED BETWEEN 1ST APRIL 2018 AND 31ST MARCH 2019.

AIM

A one-day session to enable practitioners, in supportive, non blaming environment, to understand the key themes emerging from Safeguarding Adults Reviews. Delegates will also reflect on what the learning means for their practice with service users and their communication and joint working with staff for our partner agencies.

Safeguarding Adults Reviews are conducted when a service user has died or experienced serious harm and there are concerns about how agencies have worked together to safeguard the person. Often in these cases staff have worked diligently and with great care and concern for the service use but with the benefit of hindsight an SAR can shine a light on how staff may have been caught up in complex inter agency or family dynamics which made it difficult to accurately assess the risks to the service user or hear the service user's voice.

The course will consider our Norfolk SARs and learning emerging nationally throughout the year.

TARGET GROUP

Assistant practitioners, social workers, practice consultants, team managers, and optional for Heads of Service/Heads of Operations and Assistant Directors. Also other experienced staff in health & social care organisations throughout the county of Norfolk.

LEARNING OUTCOMES: BY THE END OF THIS SESSION PARTICIPANTS SHOULD:

• understand the themes emerging from SARs and what it means for developing individual practice
• have analysed a section of an anonymised SAR with a view to considering the multi agency context and the risks to the service user
• understand the concept of static and dynamic risks and the protective / mitigating factors within a person’s life and how to balance them
• have clarified best practice in information sharing and the multi agency dynamics which can operate to as a barrier to gathering information
• know how to use supervision effectively to share and analyse risk
• understand the inter relationship between the MCA and safeguarding work and how the assumption of capacity and the concept of ‘Lifestyle choice’ can detract from understanding the risk of harm
• know how the ‘Rule of Optimism’ can operate when there are serious risks to service users and understand how to recognise this

HOW TO BOOK ON ONE OF THESE SESSIONS

Employees of organisations other than Norfolk County Council within the county of Norfolk should complete the booking form and send it to St Thomas Training by email or post. 

6th Feb

Adult Mental Health First Aid (MHE Accredited)

This course is ideal for anybody wanting to learn more about mental health, managing their own stress and also supporting others who are struggling with their mental health. This is a full 2 day course which is accredited by Mental Health England.

Content includes:

• Why mental health first aid
• The Mental Health First Aid Action Plan
• What is mental health
• The impact of mental health issues
• Stigma & Discrimination
• What is depression
• Symptoms of depression
• Risk Factors
• Depression in the workplace
• Suicide figures
• Alcohol, drugs & mental health
• First Aid for Suicidal Crisis
• Non-judgemental Listening Skills
• First Aid for depression
• Treatment & resources for depression
• Self-care
• What is an anxiety disorder?
• First aid for anxiety disorders
• Crisis first aid after a traumatic event
• Alcohol, drugs & anxiety disorders
• Treatment & resources for anxiety
• Cognitive distortions & CBT
• Personality disorders
• Eating disorders
• Self-harm
• What is psychosis
• Risk factors for psychosis
• Alcohol, Drugs & Psychosis
• Schizophrenia
• Bipolar disorder
• Warning signs for developing psychosis
• Crisis first aid for acute psychosis
• Treatment & resources for psychosis
• Recovery & building resources
• Action planning using MHFA

12th Feb

Providing Effective Supervision

This well received ½ day course gives an understanding and knowledge of the important elements of supervision, within a social care setting.

It will show tools and methods to enable both the supervisor and supervisee to benefit from an effective and productive supervision (1-1) session.

Learning outcomes
•Understand the importance, purpose and principles of supervision.
•Understand the process, content and preparation for a structured supervision session.
•Create a comfortable forum for issues and concerns and for performance management.
•Develop skills in constructive feedback and coaching.
•Explore reflective conversation.
•Understand diversity and culture within supervision.

Understand:
•The supervision agreement
•Responsibilities for action
•Dealing with performance issues
•Identifying learning/development needs
•The link between supervision and appraisal

Who is it for?
Managers who supervise staff in a social care setting and need to undertake 1-1 meetings with their supervisees.