Courses and workshops

18th Nov

Care Skills and Professional Practice ('The Role of the Care/Support Worker')

A comprehensive training day suitable for new staff (or those returning) to the care or support worker role, or for staff refreshing their mandatory training; including:
-Duty of Care
-Communication
-Confidentiality
-Dignity
-Equality & Diversity
-Fluids and Nutrition
-Person-Centred Care and Care Planning
-Professional boundaries
-Recording & Reporting (including GDPR)
-Awareness of mental health, dementia and learning disability

Mapped to the CQC Inspection Framework and Key Lines of Enquiry (KLOEs)
PLUS supporting the Care Certificate Induction Standards 1-9 & 14

Can be accessed as a 'stand-alone' day or as part of our 3-day programme of induction and mandatory training

18th Nov

Social Care Worker 2 Day Induction

Extra Hands Social Care Worker Training equips staff with the knowledge and understanding of the role of the worker, communicating effectively, empowering Service User’s and their independence and employment related matters.

Attendees will gain an understanding of the needs of individuals and different Service User groups.

Topics covered include:
• Understanding the effects of the service setting on service provision
• Principles of Care
• Code of Conduct
• Care plans
• Confidentiality
• Continuity and reliability of the service
• Care & Respect – death and dying
• Risk Assessing
• Dementia Awareness
• Abuse & Neglect
• Health & Safety in a Care Setting

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

Two full days in office 9.30 am to 4.30 pm

Refreshments will be provided through the day, however lunch is not provided

19th Nov

Health and Safety, Food Safety, Infection Control and Fire Safety

This combined half day training session aims to provide both new staff on induction, and existing staff needing update training, with a clear understanding of health & safety, infection control, food safety and fire safety issues within their work environment

Mapped to CQC training update recommendations, providing robust and comprehensive staff mandatory training/updates and supporting standards 13 and 15 of The Care Certificate Induction

Health & Safety (Care Certificate Standard 13)
•To understand the principles of health and safety legislation and how to apply them in the workplace
•To be aware of your responsibilities and the responsibilities of others
•To understand the need for, and your role in, risk assessments

Infection Control (Care Certificate Standard 15)
•The legislation for Infection Control
•To understand and identify what causes infections and how they are spread
•Correct hand washing procedures (when/why/how!) – including practical exercise with UV Lightbox
•How to deal correctly with clinical waste, spillages and laundries

Fire Safety
•To gain a basic understanding of fire safety, The fire process; risks and hazards,
•Different types of fire extinguishers, what needs to be actioned on discovering a fire and the principles of safe evacuation
•The importance of understanding your organisation's fire policies, procedures and evacuation process.

Food Safety
•The Food Safety Act 1990, Food Safety Regulations
•Food Hazards and allergens, Understanding bacteria
•Kitchen safety & hygiene
•Staff responsibility – ‘the 4 Cs’

19th Nov

Safeguarding Adults

To help all staff and volunteers to understand and recognise abuse and to know what to do when concerns arise

-To be able to identify ‘adults at risk’
-The different types of abuse; recognising signs and indicators of abuse
-The Care Act 2014 & Mental Capacity Act: understanding capacity, informed choice and consent
-The six key principles that underpin all adult safeguarding
-Restrictive practices and the importance of maintaining dignity, rights and confidentiality
-Our accountabilities and responsibilities re: reporting, raising concerns, disclosures, including whistleblowing
-Relevant legislation, guidance and organisational policies and procedures
-The referral process regarding Safeguarding Adults in Norfolk and the role of the NSAB, including multi-agency working and Safeguarding Adults Reviews (SARs)
-Safeguarding Children level 1 equivalent– content mapped to The Care Certificate standard 11
 

20th Nov

First Aid and Basic Life Support

This course offers an excellent half-day training / annual update - with practical elements using training aids and models.

Mapped to the Care Certificate 2015 Induction Standard 12 ‘Basic Life Support’ and the Resuscitation Council (UK) Guidelines and including:
-The role of the first aider
-The requirements for first aid kit
-The required reporting and recording of accidents and incidents
-To be able to administer basic first aid to a casualty who may:
-be unconscious (breathing/not breathing) ; including use of recovery position
-require cardiopulmonary resuscitation (CPR) /mouth-to-mouth resuscitation
-be choking (using a training ‘choking vest’)
-have suffered minor injuries, bleeding, burns or scalds, poisoning, angina, heart attack, stroke, seizures, anaphylactic shock etc

-Demonstration of an Automated External Defibrillator (AED)
•A Resuscitation Mannequin is used to practice CPR and mouth-to-mouth technique

20th Nov

Food Hygiene

Extra Hands provide comprehensive training for individuals and companies across Norfolk.

Our Food Safety Training has been sourced by Residential Care Homes and other community professionals.

Extra Hands food safety training gives staff an understanding of food hygiene practices, how to safely prepare foods and the importance of efficient hygiene.

Topics covered include:
• The Food Safety Act 1990
• High Risk Groups and Foods
• Causes of food poisoning
• Contamination Hazards including cross-contamination
• Effective Handwashing and cleaning
• Food storage and waste.

This is an interactive training session where attendees are given training manuals to take away and a certificate of attendance issued.

This is a two and a half hour course.

20th Nov

Moving and Handling/Assisting and Falls Prevention

Ideal for both mandatory training and updates required by CQC and including:

- Legislation pertaining to moving and assisting safely
- Risk assessment
- Back care and the application of Ergonomics.
- Spinal mechanics, good working postures and minimising risks of sustaining musculoskeletal injury
- Principles of safe moving & assisting - with practical elements including the use of wheelchairs, profiling bed and hoist.
- Considering individual falls risk factors and how we can significantly reduce the risk of falling for clients whilst still promoting choice and independence

21st Nov

Adult Mental Health First Aid (MHE Accredited)

This course is ideal for anybody wanting to learn more about mental health, managing their own stress and also supporting others who are struggling with their mental health. This is a full 2 day course which is accredited by Mental Health England.

Content includes:

• Why mental health first aid
• The Mental Health First Aid Action Plan
• What is mental health
• The impact of mental health issues
• Stigma & Discrimination
• What is depression
• Symptoms of depression
• Risk Factors
• Depression in the workplace
• Suicide figures
• Alcohol, drugs & mental health
• First Aid for Suicidal Crisis
• Non-judgemental Listening Skills
• First Aid for depression
• Treatment & resources for depression
• Self-care
• What is an anxiety disorder?
• First aid for anxiety disorders
• Crisis first aid after a traumatic event
• Alcohol, drugs & anxiety disorders
• Treatment & resources for anxiety
• Cognitive distortions & CBT
• Personality disorders
• Eating disorders
• Self-harm
• What is psychosis
• Risk factors for psychosis
• Alcohol, Drugs & Psychosis
• Schizophrenia
• Bipolar disorder
• Warning signs for developing psychosis
• Crisis first aid for acute psychosis
• Treatment & resources for psychosis
• Recovery & building resources
• Action planning using MHFA

21st Nov

Full Day Moving and Handling Training

Our Moving and Handling Training has been sourced by Residential Care Homes and other community professionals.

This training is delivered as a full day, with the aim to give staff a full understanding of the potential risks of injury to themselves and their Service Users, giving knowledge of how to eliminate unsafe practices and implement safe techniques.

Extra Hands Moving and Handling Training covers relevant legislation, along with risk assessments and the following:
• Anatomy of the spine
• Causes of back pain
• Assessing and reducing risks
• Basic principles of biomechanics
• Ergonomics
• Unsafe lifting practices
• Small handling aids
• Hoist and sling practical work

This is an interactive training session with practical involvement. Attendees are given training manuals to take away and a certificate of attendance issued.

This is a full day course within the training suite 9.30am to 4.30pm. Refreshments are provided throughout the day; however the learner will need to provide their own lunch.

Sensible clothing and footwear should be worn due to practical elements; ladies may prefer to wear trousers.

21st Nov

Medicines Management

Offering a well-defined programme, delivered by a Registered Nurse Trainer, to raise awareness of accountability and responsibility regarding medicines and to encourage safe practice and promote correct procedures
Including:

- The 10 'Rights'
- Storage, safe ordering, receipt and disposal
- Defining the terms side effects, cautions, adverse reactions and contra-indications - and the importance of monitoring and reporting
- To discuss safe administration of ear drops, eye drops, inhalers, ointments and creams
- Awareness of policies, procedures, regulations, legislation and best practice guidelines in relation to medicines management and correct documentation