Norfolk & Suffolk Care Support Ltd

Wellbeing Resources

At this extremely challenging time, maintaining your wellbeing and that of your staff team and residents/service users is crucial. There are a large number of resources, websites and helplines that can assist with this.


Wellbeing for care workers

DHSC Guidance: health and wellbeing of the adult social care workforce

Advice for those working in adult social care on managing your mental health and how employers can take care of the wellbeing of their staff during the coronavirus outbreak.

Health & Wellbeing Information for Care Staff

Going home: a video checklist for care workers

Find simple steps to help you manage your own wellbeing at the end of each working shift in this video.

Staff Support Line

The Care Workforce App

The dedicated app for the adult social care workforce in England to support staff on-the-go through the coronavirus pandemic.

  • Access to guidance, learning resources, discounts and other support all in one place
  • Support on mental health and wellbeing through toolkits and resources

The app is available to download from on the Apple App Store and Google Play Store, as well as being accessible online at

General Wellbeing

Building your resilience, health and wellbeing

This practical guide to building your own resilience, health and wellbeing from Skills for Care. This booklet is for anyone working in adult social care. It explains what resilience is and how you can build your own resilience.

Wellbeing Support Service

The local Wellbeing Support service are running regular online webinars to support you through the Coronavirus pandemic:

  • Coping with Worry during Coronavirus Times
  • Stress Control
  • Managing Worry
  • Improving Your Sleep
  • Coping with Bereavement During Coronavirus
  • Coping with Coronavirus Related Trauma
  • Healthy Couple Relationships
  • Healthy Family Relationships
  • Mindul Living / Introduction to Mindfulness

Every Mind Matters

NHS Every Mind Matters gives you simple and practical advice to get a healthier mind and get more out of life – from how to deal with stress and anxiety, to boosting our mood or sleeping better. It will help you spot the signs of common mental health conditions, get personalised practical self-care tips and information on further support. You'll also learn about what you can do to help others.

Health and wellbeing during coronavirus

The Norfolk & Waveney Health & Care Partnership website signposts to health and wellbeing resources for everyone in Norfolk & Waveney, including care staff.

​Coronavirus and your wellbeing

Advice and resources for looking after your mental health during the pandemic.

Sleep and insomnia

The complete guide to insomnia and how you can manage it.

Mental Health at Work

Mind guide for employees: Wellness Action Plans

This guide is designed for anyone in employment or a voluntary role who would like to learn more about how to use Wellness Action Plans (WAPs) to support and promote their mental health and wellbeing at work.

MindEd - Helping Each Other

How can we combat fears of not coping, not being good enough or letting others down? Top tips from an international panel of experts for helping each other and team support.

Supporting others in difficult times

This guide has been designed with Samaritans, experts in supporting people at any time when they are struggling to cope, whatever they are going through.

Our Frontline: support for social care workers

Support and advice resources for social care staff.

Managing your mental health as a key worker during the coronavirus outbreak

Some ways to help you manage your mental health during this period, from Mental Health UK.

Wellbeing buddy guide

A three-page guide to setting up a simple buddy system for care workers.


Top Tips for Tricky Times

Supporting staff following multiple deaths in care home environments.

Top tips for tricky times

Sudden -  COVID-19 Bereavement website

If you have been bereaved by COVID-19 (coronavirus disease), or if you are caring for someone who has, these pages are for you.

Bereavement support line

A confidential bereavement support line, operated by Hospice UK. A team of fully qualified and trained bereavement specialists are available to support you with bereavement and wellbeing issues relating to loss experienced through your work. Free to access from 8:00am – 8:00pm, seven days a week.

0300 303 4434

Minded - End of Life and Bereavement

Advice from an international panel of experts for dealing with loss and bereavement.

Leading and managing through the pandemic

Managing the wellbeing of social care staff during the COVID-19 pandemic Employers’ guide

This LGA guide will help employers and managers to think about the wellbeing of their staff and fulfil their duty of care for their employees, which carries on no matter where staff are based. - wellbeing employers guide for social care staff - May 2020.pdf

Wellness Action Plans (WAPs) guide for line managers

This guide is designed to be a helpful starting point in your journey as a line manager towards supporting your team members with their mental health at work.

Leading compassionately through COVID-19

This guide has 10 evidence-based behaviours

  1. Look after yourself
  2. Speak candidly and compassionately
  3. Set the emotional tone
  4. Be inclusive in the way you lead
  5. Maintain routines
  6. Give yourself space to make the right call
  7. Create safe spaces
  8. Encourage everyone to talk …and to keep talking.
  9. Look out for your team
  10. Acknowledge the hurt

Download the guide

Webinar recording: Dealing with the impact of COVID-19 on your staff

This Skills for Care webinar looked at the impact of COVID-19 on workers and drew on examples from organisations who have developed effective strategies to support their staff.

Greater resilience, better care

A Skills for Care guide for adult social care managers to help them to reduce work-related stress and build the resilience of staff

Developing resilience in practice - Examples from adult social care employers

This guide is for team leaders and managers in adult social care organisations, and individual employers, to support them to build the resilience of their staff. It explains what resilience is and shares examples of how other adult social care employers have developed the resilience of their workforce at an organisational and/ or team level. It gives you templates and resources that they’ve developed, which you can use with your team(s).

MindEd: Tips for Managers and Team Leaders

Top tips from an international panel of experts for team leaders and managers.

MindEd: Further Resources for Managers

Further support for leaders and managers to help you respond to the needs of your staff.  A summary of Ten Core Messages compiled by Prof Richard Williams et al, and the key messages from Prof Neil Greenberg et al.

Mental Health at Work Commitment guide for employers during coronavirus

This guide has been designed to support organisations to tailor existing workplace interventions to support the mental health of your staff during the coronavirus pandemic, using The Mental Health at Work Commitment framework as a basis.

Managing workforce wellbeing & mental health

A two-page mental health guide and directory from NW ADASS.

It can be downlaoded here:

Stress and resilience


A suite of programmes that is designed to help you think and feel better. Use the access code: SOC2020.

Preventing work related stress 

A Health and Safety Executive talking toolkit for preventing work related stress

MindEd - Stress and Fear

Stress is part of normal life, and so at times is fear. During Covid-19 there will be more of both. You may fear you won't cope, that you may let people down, or have infection-related fears.Here are the top tips to better cope with these natural reactions.


MindEd - Trauma and Distress

Psychological trauma is better recognised now than it was in the past. We are all different, and cope differently with events but we can support one another and this really helps. Here are some top tips to help mitigate the risks from experiences of distressing events.

Wellbeing in older people

Promoting positive mental wellbeing for older people - A quick guide for registered managers of care homes

This content has been co-produced by NICE and SCIE and is based on NICE’s quality standard on mental wellbeing of older people in care homes

Activities for Older Adults During COVID19

This resource has been compiled by the Health Innovation Network (HIN), the Academic Health Science Network for south London, to support the provision of activities in older adult’s mental health inpatient settings and Care Homes during the national response to Covid 19. Many of the resources included are dementia friendly. 

A guide to online resources for those providing care for people with dementia.

Gentle Home Exercises

This Active Norfolk booklet contains a selection of gentle exercises that can be done at home. These exercises were designed by NHS Choices, and are intended for older adults, or people who don’t take regular exercise. With clear graphics and easy-to-follow instructions, these exercises provide a gentle introduction to exercise that can be done at home, without any special equipment required. 

Activities at Home Booklet

Virtual socials for wellbeing

Online (via Zoom) social events from the Norfolk & Waveney Wellbeing Service. These social events are based upon the ‘5 Ways to Wellbeing’. These are a set of evidence-based recommendations which, when followed, can improve your mental health and wellbeing. They are: connect, be active, learn, take notice and give.

Creative wellbeing

Creative Wellbeing Packs

Developed by Creative Arts East for all older people, including those living with a dementia or other health conditions, and their carers.


Taster pack

Music for wellbeing - care homes playlists

On the Recovery College Online website you can find playlists for older people, designed to be played by staff and carers at care homes and in the community.

The playlists are approximately fifty minutes to an hour long, created for easy use. The artists and repertoire have been selected on the basis of the musical interests of residents at two care homes, collected during informal interviews between 2018-2020.

The specific tracks and sequencing were automatically selected by X-System, which is a technology capable of predicting the neuro-physiological effects of music.

Shorter, twenty minute versions of some of these playlists can be found in the relaxing and enlivening pages on the site.




Noroflk Care Awards Skills for Care Accolades DFN Matrix