Norfolk & Suffolk Care Support Ltd
Norfolk County Council eBrokerage updates
< August 2019

Norfolk County Council eBrokerage updates

Norfolk County Council have issued the following message to residential care homes and nuring homes.

The NCC eBrokerage Team would like to thank you for your ongoing assistance and cooperation during the information gathering process for eBrokerage and the Norfolk Community Directory.  


Please be aware that over the next week, you will receive an email notification requesting you to advise us of which staff members from your home will need access to the eBrokerage system. Access is required for your staff to manage responses to the packages of care that the Brokerage team will send out exclusively on the system when eBrokerage goes live. 

In addition, our Provider Engagement Team of Luca Pauschardt, Sally Little and Gill Chappel will be contacting you within the next couple of months regarding support for the transition to eBrokerage. We are currently working on developing on some support materials. This will include how to sign into the system and how to respond to care package requests, etc.…

If you would like to be involved in testing our support materials, please email us at .(JavaScript must be enabled to view this email address). We welcome any input to help us provide you with the most effective support materials possible.

What are the benefits for your home?

A clear two-way exchange of information ensuring the provider gets the best possible information to supply the best care to our service users. You will be able to browse and consider the details of a care package on-screen at your convenience within the specified response period.    

eBrokerage will also include an availability tracker replacing the current Bedtracker system. You can update your bed vacancies using the system.  In the longer term, the intention is that the Brokerage team will only contact you when you indicate that you have bed availability.

Additionally, the Norfolk Community Directory is an excellent online platform to promote what your home offers to prospective service users. This information is made available publicly. Your home will have the opportunity to update this information regularly. 

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