Norfolk & Suffolk Care Support Ltd

Individual Employers - specific information

Recruitment and retention information for individual employers.

Employing your own staff to provide care and support in your own home can be rewarding and beneficial. However there are responsibilities that come with being an employer and these can appear worrying and confusing. There are a range of resources and materials that have been designed to assist the process of recruitment and retention.

Self-Directed Support Service Directory

Norfolk County Council produce a service directory which sets out the organisations that have been accredited to deliver services to those people who use personal budgets and direct payments to manage their care.

Each service profile sets out the things that each organisation will do and these should be read in conjunction with the price lists. The directory can be downloaded from the left hand side of this page.

Skills for Care toolkit

Skills for Care have designed resources to help make this process easier to understand and to help you support your personal assistant (PA) with learning and development.

A really good starting point is the employing personal assistant toolkit. It guides you through the process of employing a personal assistant, what to do when they are working for you as well as helping you to understand your responsibilities as an employer and your legal obligations. There are some really useful templates that you can use such as job descriptions, application forms and contracts of employment.

Please click here to view PDF, EasyRead and Word versions of the toolkit.  Paper copies and an audio/visual version of the toolkit is available by emailing .(JavaScript must be enabled to view this email address) or calling 0113 245 1716. Paper copies are free to individual employers and personal assistants.

Click on the image below to enter the interactive online version.

PAs and the Care Certificate

Skills for Care have produced FAQs around this issue. It can be downloaded from the left of this page.

The PA register 

The PA register is a list of Personal Assistants that are advertising their services in Norfolk and can be used to find and employ a PA.

Employing an Apprentice

You can employ a personal assistant through an Apprenticeship scheme. An Apprenticeship is a combination of on and off the job training and learning and is for people of all ages.

As an employee, your apprentice would work alongside experienced staff to gain job-specific skills, getting paid whilst working towards a number of qualifications and gaining experience.

Information about the social care workforce

The National Minimum Data Set for Social Care (NMDS-SC) is a database which holds information on it about social care and care workers. You, as an employer, are asked to fill in a set of questions on a computer. Those questions are about the kind of support you have and about your support workers. Skills for Care refers to these workers as personal assistants or PAs. 

An 'all you need to know about...' guide from Skills for care is available to download on the left. 


Noroflk Care Awards Skills for Care Accolades DFN Matrix