Norfolk & Suffolk Care Support Ltd

Wellbeing - social care staff

On this page we will post details of useful resources around wellbeing for social care staff during the COVID-19 pandemic

DHSC guidance

Advice for those working in adult social care on managing your mental health and how employers can take care of the wellbeing of their staff during the coronavirus outbreak.

Care Workforce app

The dedicated app for the adult social care workforce in England to support staff on-the-go through the coronavirus pandemic.

  • Access to guidance, learning resources, discounts and other support all in one place
  • Support on mental health and wellbeing through toolkits and resources

The app is available to download from on the Apple App Store and Google Play Store, as well as being accessible online at

Daylight app and Sleepio programme

Daylight is a smartphone-based app that provides help to people experiencing symptoms of worry and anxiety, using evidence-based cognitive behavioural techniques, voice, and animation. Sleepio is a clinically-evidenced sleep improvement programme that is fully automated and highly personalised, using cognitive behavioural techniques to help improve poor sleep.

Free access to both Daylight and Sleepio is active now until 31 December 2020.

This covers all staff working in social care, including volunteers. Staff are free to sign up with either a work or personal email address.

How to access Daylight

  • Click on the following link:
  • Enter your postcode and answer a few short questions to tailor the programme to you
  • Sign up for an account using your name and email address (work or personal)
  • Download the Daylight smartphone app

How to access Sleepio

  • Click on the following link on your laptop or desktop computer:
  • Enter your postcode and sign up for an account using your name and email address (work or personal)
  • Click ‘Personalise Sleepio’


SilverCloud is a suite of programmes that is designed to help you think and feel better. 

  • COVID-19 – Support for the difficult emotions and situations you may face during the pandemic. Helping you to deal with worry, sleep issues, bereavement, isolation and work-life balance.
  • Resilience – Enhance your wellbeing and your ability to bounce back from challenges.
  • Sleep – Learn how to fall asleep faster and stay asleep with healthier habits.
  • Stress – Manage stress and learn healthy coping skills.

Sign up now at: using access code: SOC2020

Guide for employees: Wellness Action Plans - How to support your mental health at work

This guide is designed for anyone in employment or a voluntary role who would like to learn more about how to use Wellness Action Plans (WAPs) to support and promote their mental health and wellbeing at work.

Mental Health at Work website

Care workers are under pressure like never before. It can be hard to prioritise your own mental health when you’re caring for others in such a difficult situation – but your wellbeing matters. This website has details about the help that’s available.

Going home: a video checklist for care workers

Find simple steps to help you manage your own wellbeing at the end of each working shift in this video.

Norfolk & Waveney Health & Care Partnership: Health and wellbeing during coronavirus

The Norfolk & Waveney Health & Care Partnership website holds health and wellbeing resources for everyone in Norfolk & Waveney, including care staff.

Wellbeing Support Service

The local Wellbeing Support service are running regular online webinars to support you through the Coronavirus pandemic.

  • Coping with Worry during Coronavirus Times
  • Everyday Wellbeing with Coronavirus Support
  • Improving Your Sleep
  • Coping with Bereavement During Coronavirus
  • Coping with Coronavirus Related Trauma
  • HHalthy Couple Relationships
  • Healthy Family Relationships
  • Coronavirus & Working From Home/in Isolation
  • Introduction to Mindfulness

NHS: Every Mind Matters

Every Mind Matters gives you simple and practical advice to get a healthier mind and get more out of life – from how to deal with stress and anxiety, to boosting our mood or sleeping better. It will help you spot the signs of common mental health conditions, get personalised practical self-care tips and information on further support. You'll also learn about what you can do to help others.

Norfolk and Waveney Mind

Norfolk & Waveney Mind have wellbeing links for helplines, online communities and resources specifically focusing on the pandemic.

NSFT Staff support line

Bereavement support line

A confidential bereavement support line, operated by Hospice UK. A team of fully qualified and trained bereavement specialists are available to support you with bereavement and wellbeing issues relating to loss experienced through your work. Free to access from 8:00am – 8:00pm, seven days a week.

0300 303 4434

Sudden Death -  COVID-19 Bereavement website

If you have been bereaved by COVID-19 (coronavirus disease), or if you are caring for someone who has, these pages are for you. Looking after yourself, whether you are bereaved or a carer, is of the utmost importance and will help you to cope at this very challenging time.

Samaritans helpline

Samaritans have introduced a confidential emotional support line for social care staff that is free to access from 7:00am-11:00pm, seven days a week. You can speak to a trained Samaritans volunteer who can help with confidential listening and signposting to specific support you might find helpful.

0300 131 7000


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